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12-Cup Black Commercial/Residential Drip Coffee Maker

Ratings & Reviews for Mr. Coffee 12-Cup Black Commercial/Residential Drip Coffee Maker

2.0
175
Review
 2 out of 5
175 Reviews


23% Recommend this product

Ratings may include incentivized customer reviews.

What Customers Are Saying

The product has received mixed reviews. Some customers are satisfied with its performance, reliability, and features like the programmable timer and strong brew option. However, a significant number have experienced major issues, with the coffee maker frequently stopping working within 6-12 months. Common problems include the machine not brewing coffee at all, leaking, inconsistent performance, and complete breakdown. While a few praise the coffee quality and value when the product functions properly, the overall sentiment is one of disappointment and frustration with the lack of durability.

Customer review summary generated by AI, including incentivized reviews.
175 Customer Reviews

DO NOT WASTE YOUR MONEY

Would Not Recommend

I went to the store to prepare myself for the next day. Bought the expensive coffee creamer that I like. Woke up to prepare myself for the day and to my avail coffee pot not working. I purchased this coffee pot about 6 to 8 months ago. Bought it in red to match my other kitchen appliances. I know it is too late to return now. Very disappointed because all my other Mr.Coffee pots lasted at least two years.

August 29, 2016

From mrcoffee.com

Response from Customer Service

Our coffee makers are built to last and we hope to turn this experience around for you. Please give us a call at 1-800-672-6333. For your convenience,...

Customer ServiceSeptember 8, 2016

Dissapointing also

Would Not Recommend

This is the worse Mr. Coffee model we ever had, only lasted no 3 months

August 28, 2016

From mrcoffee.com

Response from Customer Service

3 month is certainly not a long time! We pride ourselves in the quality of our products, and want to restore your faith in the Mr.Coffee. Please give ...

Customer ServiceSeptember 14, 2016

Garbage

Would Not Recommend

Only lasted 7 month before it stopped working completely. The lights indicate that it is brewing but nothing happens. Never buying Mr. Coffee again.

August 23, 2016

From mrcoffee.com

Response from Customer Service

We appreciate you reaching out to us and would love to fix this issue for you. Please reach out to our Customer Service Team at 1-800-672-6333, so th...

Customer ServiceSeptember 6, 2016

Coffee maker quit less than 2 years old

Would Not Recommend

We bought this several years ago. It quit without warning and was less than 2 years old

August 22, 2016

From mrcoffee.com

Response from Customer Service

Our coffeemaker are built to last and we would love the opportunity to turn this experience around for you. Please give us a call at 1-800-672-6333. F...

Customer ServiceSeptember 6, 2016

Piece of Garbage

Would Not Recommend

Bought this about 3 weeks ago. At first, coffee was decent, although we could not get rid of the plastic smell every time we brewed a pot. After 3 weeks this coffeemaker stopped working completely. I took it back to the store and will never buy a Mr coffee machine again.

August 17, 2016

From mrcoffee.com

Response from Customer Service

We would have loved to resolved this issue for you. If you ever decide to give Mr. Coffee a chance again we will be glad to assist you. If you have an...

Customer ServiceSeptember 1, 2016

Great Value

Would Recommend

I've had this model for over a year now and it has worked perfectly for me. My cat knocked the carafe off the counter and I am here looking for a replacement. May just buy the whole thing over again if it's more economical. I use it daily, sometimes on auto brew sometimes manually, never had any issues.

August 15, 2016

From mrcoffee.com

Solid, Dependable Choice

Would Recommend

Reading some of these reviews makes me wonder if these people are competent enough to even be operating a coffeemaker. I have had this model for years, and it greets me every morning with very hot, strong, flavorful coffee. It is one of the most affordable models on the market, and out-performs many more expensive models. It came to me highly rated, and it is has lived up to its reputation.

August 14, 2016

From mrcoffee.com

very good coffe maker.

Would Recommend

I am a little shocked over the bad reviews, however for me and my family it is awesome. We have had it for nearly 3 years without any problems. I have a red and black one that works just as it did the first time I used it. Great one for me.

August 11, 2016

From mrcoffee.com

Works for me!

Would Recommend

I have been using this coffeemaker for a long time. Two years, maybe longer. It has worked great for me. I have read the negative comments and it looks like I've got one that actually works! Anyway, I have not had any problems nor do I have any complaints. For me, it's a good coffeemaker.

August 4, 2016

From mrcoffee.com

Good

Would Not Recommend

Don't like the clock area not easy to see, need to make sure filter basket is sitting right or to will have over flow.

August 1, 2016

From mrcoffee.com

Response from Customer Service

We appreciate you reaching out to us, and we value your feedback. If you're having a problem with your filter basket, we would love to help. Please ca...

Customer ServiceAugust 15, 2016

This coffee maker is ok after.......

This coffee maker works fine just like any other but I had to run numerous pots of water and coffee. And I did wash everything with dawn first. This coffee maker had the worst tasting "cooking plastic" or "burning plastic" taste. But now finally that taste went away and coffee tastes normal again.

August 1, 2016

From mrcoffee.com

Response from Customer Service

We appreciate you bringing this to our attention and we would like to personally assist you over the phone. Please give us a call at 1-800-672-6333. F...

Customer ServiceAugust 9, 2016

Very disappointed

Would Not Recommend

I bought this coffee maker for our church a few months ago. We use it once a week on Sunday. Last week lights came on, but nothing brewing. I was out of town so didn't realize this. We set it up for mass this morning and same thing. Four months at once a week use...seems like it should have worked for us for years... I am very disappointed and will now have to go purchase another coffee maker. With the Mr. Coffee brand, I expected a lot more from this product.

July 31, 2016

From mrcoffee.com

Response from Customer Service

We are very sorry this has happened and we will be more than happy to straighten this situation out for you. Please give us a call at 1-800-672-6333. ...

Customer ServiceAugust 9, 2016

Not happy

Would Not Recommend

I bought this coffee maker not even a year ago or so considering Mr Coffee makes good stuff. Now the thing lights up but nothing brews...I don't get it. I'm very disappointed considering the brand and the confidence I HAD in this company.

July 27, 2016

From mrcoffee.com

Response from Customer Service

We want to help put a smile upon your face and get you back up and running with your SJX model. Please give us a call at 1-800-672-6333. For your conv...

Customer ServiceJuly 29, 2016

Poor Packaging

Would Not Recommend

So disappointed that I purchased this coffee pot today, got home and the glass pot was not secured in the box and was in pieces. The store stated they are not responsible for packing issues! So I have to purchase a new pot this is pitiful.

July 26, 2016

From mrcoffee.com

Response from Customer Service

We certainly do not want you to be disappointed with your coffeemaker. Please give us a call and allow us to take care of you. We can be reached at 80...

Customer ServiceAugust 2, 2016

I Would Never Buy Again

Would Not Recommend

I've had this coffee maker exactly 1 year & it just died. extremely disappointing considering I've been purchasing Mr. Coffee products for years. the coffee maker was well maintained but just stopped functioning. I will be considering a different brand this time.

July 26, 2016

From mrcoffee.com

Response from Customer Service

It is our objective to ensure that you're completely satisfied with your SJX model and the last thing we want is for you to be disappointed. Please gi...

Customer ServiceJuly 29, 2016

Very Disappointed

Would Not Recommend

We got this model as a Christmas gift in 2015, and it just quit brewing, all the lights and clock work, just won't brew. This is the first time I have had problems with your product.

July 18, 2016

From mrcoffee.com

Response from Customer Service

I want to help clear this up for you and get you back up and running with you SJX33GT brewer. Please give us a call at 800-672-6333. For your convenie...

Customer ServiceJuly 20, 2016

how dare they give this machine only 2 stars!

Would Recommend

Without question this is the best Mr.Coffee I have ever owned. Compared to the Ninja Coffee Bar, using the same beans I grind (Eight O'Clock-original), the coffee is smoother, tastier and smells better using the Advanced Brew machine. I like it so much I treat it special and only use it on weekends so I can really enjoy my coffee.

July 17, 2016

From mrcoffee.com

Not good

Would Not Recommend

I bought this product six months ago and it has already stopped brewing. Not impressed at all.

July 4, 2016

From mrcoffee.com

Response from Customer Service

Wow! 6 months is a really a short period of time. Please give us a call so that we can get you back up and running again. Our phone number is 800-672-...

Customer ServiceJuly 15, 2016

Waste of money

Would Not Recommend

I bought this about 7 months ago and it just stopped working. There is power and it beeps but the water will not circulate through to make the coffee. It made 1/3 of a cup this morning and just quit.

July 2, 2016

From mrcoffee.com

Response from Customer Service

We certainly want to get this taken care of for you as soon as possible. Please reach out to one of our Mr.Coffee team members in regards to solving t...

Customer ServiceJuly 5, 2016

I love that it comes in red!

Would Not Recommend

My son bought this coffee maker for me as a gift. It's very easy to program, the design is very sleek and looks nice on my counter. The coffee brews very well, however, I do have 2 negative comments. First: The spring on the bottom of the basket came out the first time I washed it. I had some difficulty replacing it, but it went back in. Secondly, I don't like that the filter sits on top of the grounds. For some reason, the coffee and grinds started to spill down the front of the pot and m...

July 1, 2016

From mrcoffee.com

Response from Customer Service

Thank you for taking the time to share your experience with us. If you are having trouble with any parts of your coffeemaker, please give us a call an...

Customer ServiceJuly 5, 2016