Ratings may include incentivized customer reviews.
What Customers Are Saying
Customers overwhelmingly praise the intuitive push-button combination system and solid, sturdy construction that withstands outdoor conditions. Many highlight the ease of setting and changing codes, straightforward setup, and reliable security for storing spare keys, cards, and cash. The compact size and weather-resistant design make it practical for homeowners, realtors, and contractors needing keyless access. However, some find the requirement to re-enter the code to close the box inconvenient, and a few note the absence of an internal key hook or express concerns about code permutation vulnerabilities. Overall, most customers consider it a dependable, practical solution despite minor drawbacks.
Customer review summary generated by AI, including incentivized reviews.Nice security Option
Would RecommendThe lock box was easy to set up and mount. The instructions were clear. It seems secure and I look forward to the convenience it gives guests to this house.
From Masterlock.com
Stuck, cannot open.
Would Not RecommendDoes not work
Disappointed in Product.
Would Not RecommendProduct is not user friendly and does not seem to work properly. Directions for use are confusing and not clear. Was looking forward to reviewing this product but very disappointed in all aspects.
We appreciate your feedback and apologize for your inconvenient experience with this product. Master Lock does stand behind its product and if you co...
Cheap piece of trash
Would Not RecommendDo not depend on this so called lock box for your safety. After a few months of light use, it stopped being able to lock. All it takes to open the box is to press the clear button. Waste of money.
We appreciate your feedback and apologize for your inconvenient experience with this product. Master Lock does stand behind its product and if you co...
Much needed
Would RecommendEasy to change the code
After purchase, check functionality before leaving
Would Not RecommendButtons seem cheaply made, plastic cover is hard for some people to open, and the first two (2) units I picked up were defective (didn't lock what-so-ever). I would definitely check the unit after purchasing and leaving the store. Lowes was great with the return and their tech was stumped on why the units wouldn't lock. A quick swap was done with Lowes. I only went with the same units because I, regretfully, installed one unit on the wall before I checked them out for functionality.
We appreciate your feedback and apologize for your inconvenient experience with this product.
Master Lock is committed to improving the user ex...
Well worth the price
Easy to install and program.
Too small print to read I don't know what else you
Would RecommendDon't know how it is I haven't used it yet because the instructions are too small print for me to read so I won't know anything until I've try it out
Locks
Would RecommendIt locks and unlocks like it was designed
Waterproof
Would RecommendThe color style and waterproof
Don't buy this, all of the instructions are inside
Would Not RecommendDid not like this product at all. It was hard to open to set numbers and then I accidently closed and it lock me out. Never did get back into it. Piece of junk if you ask me.
We appreciate your feedback and apologize for your inconvenient experience with this product. Master Lock does stand behind its product and if you co...
Works as advertised...
Would Recommendeasy to install, easy to use, allowing people in our backyard when we are gone...
Less secure than a 4 dial combo lock
Would Not RecommendAs one person pointed out, you don't have to input the digits you choose in any particular order, which cuts down the real complexity of solving the combination (for a thief, or a bored kid) by a huge amount.
We appreciate your feedback and apologize for your inconvenient experience with this product. For more information regarding this product, or any oth...
We appreciate your feedback and apologize for your inconvenient experience with this product. Master Lock does stand behind its product and if you co...