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Vellamo 31.25-in W x 60-in L Right White Single Threshold Rectangle Shower Pan Base with 3-in H Threshold Integrated Seat

Ratings & Reviews for MAAX Vellamo 31.25-in W x 60-in L Right White Single Threshold Rectangle Shower Pan Base with 3-in H Threshold Integrated Seat

3.2
100
Review
 3.2 out of 5
100 Reviews


32% Recommend this product

Ratings may include incentivized customer reviews.

What Customers Are Saying

The product has received mixed reviews, with some customers finding it easy to install and liking the design, while others reporting significant quality issues such as uneven or warped panels, cracks, chips, and inaccurate dimensions. Many reviewers strongly advise against purchasing this product due to the poor quality and recommend looking for alternatives.

Customer review summary generated by AI, including incentivized reviews.
100 Customer Reviews

Would Recommend

Kristen & Tonya were fantastic helping us work through our pickup!

January 11, 2025
Verified Purchaser
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Response from MAAX Customer Support

Thank you for choosing MAAX! MaaxRead More

MAAX Customer SupportJanuary 13, 2025

Maax

lucky its intact i guess

Would Not Recommend

bought to replace tub for elderly parents. packing was inadequate around the edges. there is an area inside that looks like someone took 400 grit sandpaper to the gelcoat, edges are damaged, and theres a huge glob of glue on the rear. looks like someone couldnt trim the edge flush either. luckily, i know how to repair fiberglass and gelcoat. pics are right out of the box. box doesnt specify sides dont come with it. it tells you that you can choose tiled or smooth wall. should say in big bold th...

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Response from MAAX Customer Support

We're sorry to hear about the issues you encountered with the product's condition and packaging. We understand how frustrating it must have b...

MAAX Customer SupportJanuary 9, 2025

Maax

Panels not sized correctly base was broken in box

Would Not Recommend

Panels not sized correctly base was broken in the box. Didn't have time to return it. Broken base was outside corner 1.5"x4". Hope to cover somehow? Left sede was 1/4" longer than base. And 1/4" thinner than the right. I am sure shower door is going to be a mess to install. Buy something else!

December 28, 2024
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Response from MAAX Customer Support

We’re truly sorry to hear about the issues you encountered with the base and panels. Receiving a damaged or misaligned product is frustrating, especi...

MAAX Customer SupportDecember 30, 2024

Maax

don't buy it

Would Not Recommend

very poor quality, does not fit well wasted time and money

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Response from MAAX Customer Support

We’re sorry to hear that the product did not meet your expectations and caused frustration. Quality and fit are critical, and it’s disappointing to h...

MAAX Customer SupportDecember 27, 2024

Maax

Extremely poor manufacturing

Would Not Recommend

Like many other reviews, the wall and base do not line up. We had to grind some of the bottom wall edge off. Customer Service was a nightmare of being transferred back and forth between departments and "at least two weeks" to get replacement pieces. Amazing that this is still happening even after the company trolled these reviews. A simple trimming dimension adjustment at the factory would solve this problem.

December 4, 2024
Verified Pro
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Response from MAAX Customer Support

We sincerely apologize for the frustrating experience you've had with the wall and base alignment as well as the customer service delays. We’ll e...

MAAX Customer SupportDecember 5, 2024

Maax

Horrible quality, also doesn’t line up well.

Would Not Recommend

Horrible, product was damaged in three different boxes, 4th box also had minor scratches on shower walls but had to accept that damage because I had already installed shower base. Look for a different brand, this one has zero quality assurance. Also very difficult to install. They list as a 1 person install, that would be impossible for even a professional installer.

November 11, 2024
Verified Purchaser
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Response from MAAX Customer Support

We’re very sorry to hear about the issues you encountered. It’s frustrating to receive multiple damaged items, and we apologize for the disappointmen...

MAAX Customer SupportNovember 12, 2024

Maax

Missing piece

Would Not Recommend

This shower came with NO drain! We went back to Lowes and they said it does not come with a drain and there is no available draining the store that would fit this shower. No other hardware store carries the specific size. Now we are stuck with a shower with our drain!!! Unacceptable!

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Response from MAAX Customer Support

We sincerely apologize for the frustration and inconvenience caused by the lack of a compatible drain for your shower. We understand how important it...

MAAX Customer SupportNovember 4, 2024

Maax

Nice fit

Would Recommend

I wasn't sure I could get the shower pan in because the bath was tight, W 5'. But because the seat area, I was able to turn it into place.

September 16, 2024
Verified Purchaser
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Response from MAAX Customer Support

Thank you for your feedback and for choosing MAAX! Maax

MAAX Customer SupportSeptember 17, 2024

Maax

DO NOT BUY THESE PRODUCTS

Would Not Recommend

This shower and wall system has been nothing but trouble. the walls don't fit properly so we have had to spend a HUGE amount of money as our contractors messed around with trying to get things to fit properly. This system is JUNK. Now the MAAX door, which we purchased because we thought it would be best to stay with the same manufacturer, came with screws that are TOO SHORT. So the contractor is going to the hardware store for the second time today... as the labor bill ever increases... This...

September 4, 2024
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Response from MAAX Customer Support

We’re very sorry to hear about the difficulties you’ve faced with the shower and wall system. It sounds like you’ve encountered several frustrating i...

MAAX Customer SupportSeptember 4, 2024

Maax

This looks great in our bathroom.

Would Recommend

The price is great since it includes a seat. It looks great and I recommend it.

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Response from MAAX Customer Support

Thank you for your feedback and for choosing MAAX! Maax

MAAX Customer SupportAugust 14, 2024

Maax

Corners thin, cracked/holes

Would Recommend

I had this installed approximately one (1) year ago. Last night I thought a piece of sunflower hull was stuck in the front corner near the outside of the drain. I went to pick it up and the fiberglass broke more. Now there is about a half an inch hole. What is the warranty on this product as it appears to be a manufacturing defect? I am a senior citizen and am the only one who uses this shower. Now the shower will need torn out and re-installed with another new one through no fault of some...

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Response from MAAX Customer Support

We are very sorry to hear about the issue you have experienced with your shower. We understand how frustrating and concerning this situation must be,...

MAAX Customer SupportAugust 6, 2024

Maax

junk

Would Not Recommend

There is no way to level this. The wood is embedded in fiberglass and three quarters of an inch off ....Read the reviews before you waste your time with this product. There's plenty of them online Now I have to rebox it and return it... waste of the day with this 😒

August 2, 2024
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Response from MAAX Customer Support

We are very sorry to hear about the issues you experienced with our product. It's frustrating to invest time and effort into a project only to en...

MAAX Customer SupportAugust 2, 2024

Maax

Don’t buy this unless you are on a new build.

Would Not Recommend

The measurements on this are so off from one corner to the next. Makes install very difficult.

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Response from MAAX Customer Support

We are sorry to hear that you had difficulty with the installation of your MAAX product. MAAX customers are always encouraged to reach out to our tea...

MAAX Customer SupportApril 29, 2024

Maax

A mess.

Would Not Recommend

I had this showerbase installed a year ago. I bought the walls also and the wall was cracked plus it didn't fit properly and had to take it back and go with glue on walls and now i had to ditch the glass doors as they now wouldn't fit. All that aside, the base came with no instructions and after a year of use, the floor is soft. Started in the trouth and now it is going to the areas beside the trouth which makes it hard to stay off any soft spots and now i have to straddle which is unsafe in a s...

April 10, 2024
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Response from MAAX Customer Support

We are sorry to hear that you are not completely satisfied with your MAAX product. We would like to learn more about your specific situation to see i...

MAAX Customer SupportApril 12, 2024

Maax