
Ratings & Reviews for LG TurboWash 3D Smart Compatible Large Top-Load Washer ( Graphite Steel ) ENERGY STAR
Ratings may include incentivized customer reviews.
What Customers Are Saying
The washing machine has a large drum capacity that allows users to easily wash bulky items. It is generally praised for being quiet, efficient, and effective at cleaning clothes. Customers appreciate the variety of wash cycles and customization options, as well as the convenient Wi-Fi connectivity and smartphone app. However, some users have reported issues with the control panel, leaks, and premature component failures, leading to dissatisfaction with the product's long-term reliability.
Customer review summary generated by AI, including incentivized reviews.Water Guzzle on Bedding Cycle
Would Not RecommendWe purchased this washer/dryer set Dec. 2020 and very happy with delivery & install. However, over the course of 2 years, this washer has become a water guzzler. I setup a water usage alert on my home water meter and every time we do a load of regular wash, it shows 70+ gallons of water used. When using the "bedding" option, it uses well over 100 gallons per load. Was not doing this in the first year of use. Also, there's no information on how to troubleshoot this issue. Other reviews showing mu...
From lg.com
Size Matters! Love The Capacity On This Machine!
Even if I have to dive in the drum like an olympic swimmer, I love that I can wash my kids’ gargantuan loads of dirty clothes in one sitting. Blankets and towels, FR denim jeans, to the delicate soft n’ fuzzy sweaters in every color owned —this washer can take it all. Another plus is the LG ThinQ app, where I can make sure everything is running smoothly with a quick diagnostic as well as set a wi-fi wash. How awesome is that! So far, I’ve had no issues and I certainly hope it stays that way!
From lg.com
it stop working in 11/22.
I was told it would need a new start board, Your washing machine is Not So Good
From lg.com
We appreciate your feedback, and we're sorry to hear that you had a negative experience with your LG washer. Your feedback helps us keep fresh perspec...
I bought this about 12 months ago and not had many issues at all
From lg.com
Perfect machine for my busy family
[This review was collected as part of a promotion.] I bought this two weeks ago to replace a machine that broke. We do a minimum of 2 loads and day. This machine has met all my expectations
From lg.com
Absolutely love this washing machine!
This washing machine is awesome! It really gets your clothes clean, and smelling great. With its mega capacity I can fit a lot more in one load, and I am able to wash pillows, and comforters with ease. I am so pleased with how quiet it is too. I can run the machine and sit in the next room without being disturbed. It really gets my clothes clean too, they smell and feel great. Of course with all of my LG appliances it is great having them synced up on the LG ThinQ app. This gives me notif...
From lg.com
[This review was collected as part of a promotion.] I bought this about a month ago, I am still trying to figure out how to use it. Has a lot more features then my other washer did. I really don't like having an agitator. Have to put clothes in to even it out all the way around.
From lg.com
Thank you for taking the time to communicate with LG about your experience with your LG washer. We appreciate your feedback which helps us keep fresh ...
This washer has so many options
I love this washer. The options available, to customize your load of laundry, allows you to get your clothes, as clean as possible. It's also very quiet, you hardly know that it's running.
From lg.com
Efficient Machine
[This review was collected as part of a promotion.] Love my new LG washing ! Quiet, efficient and cleans everything wonderfully. First time purchasing an LG prod but certainly not my last time!
From lg.com
New washing machine / TV
[This review was collected as part of a promotion.] Our new washer is great, no problems at all, the control center is so easy to use, love the glass top, wasn't sure about that but have noticed it does stay clean after a wash cycle. Great purchase. Also have 50 inch LG TV 4 years old and not a single problem with that either. All future electronics will be LG for sure.
From lg.com
Features are great
[This review was collected as part of a promotion.] On a partiicular load, ex: my dogs peed on some blankets and I can add more water or an extra rinse to the load. The capacity is amazing, blankets or pillows fit fine!
From lg.com
not worth it broke in less than a year.
Would Not Recommendwe have two at my job they we have has several problems trying to fix because it wont start because od the sensing motion button have tried to replace circuit board at firsat because we thought it was that and no it works when front cover is offf like how are you supposed to use a washer without top cover looking ghetto. this machine sucks. broke in less than a year also. we have tried to also see if we can order a replacement cover but no one has any and if they did im sure its an arm and a leg...
From lg.com
We're sorry to hear that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we w...
Great machine
[This review was collected as part of a promotion.] We are happy with our purchase and like it very much.
From lg.com
Very disappointed
This washer is 6 mos old and the motor failed. The service vendor cannot fix it yet….3rd visit next week. Very disappointed in LG!
From lg.com
We're sorry to hear this happened, and want to thank you for taking the time to communicate with LG about your experience with your LG washer. We appr...
Worst Washer I’ve Ever Used
We bought this washer after having to repair our old one twice in a year. We wanted a top-loader with an agitator and this model had good reviews. However, it has turned out to be underwhelming at best, and useless at worst. On numerous occasions I have to rewatch my clothing without detergent because they collect the dirt in their folds and they don’t get clean. It seems like the centrifugal force pushes the clothing so that it is bunched along the sides of the drum but there’s not enough water...
From lg.com
We appreciate your feedback, and we're sorry to hear that you had a negative experience with your LG washer. Your feedback helps us keep fresh perspec...
Excellent cleaning
I am very happy with the performance of this Washer. We have two very active young children and I work a very dirty job, so the old school agitator and really helps getting the dirt and stains out of clothes.
From lg.com
Moldly defective LG products
Would Not RecommendI owned this product for just over a year and like most of the other posts it has a terrible mold problem. We are very strict with cleaning it and it is still nasty. LG will comment to contact them on this but I did and they told me tough you are past manufacturer warranty. Even though if you look at reviews this is clearly a defective product. I WILL NEVER BUY ANOTHER LG PEODUCT. GARBAGE PRODUCT FROM GARBAGE COMPANy.
We hate to hear you are dissatisfied with your unit's performance. If you'd like to discuss more, please reach out to our support team on Fac...

Thank you for taking the time to communicate with LG about your experience with your LG washer. We appreciate your feedback which helps us keep fresh ...