Ratings may include incentivized customer reviews.
What Customers Are Saying
The product is praised for its softness, strength, and gentle quality, especially during frequent use. Customers appreciate the affordability and wide availability of the tissues. However, some have expressed disappointment with recent changes to the box designs, finding the new patterns less appealing. A few also noted the tissues may have become slightly thinner or less soft over time, though the majority still consider the product a superior facial tissue option. Overall, the product is viewed as a high-quality and reliable solution for cold, allergy, and everyday tissue needs.
Customer review summary generated by AI, including incentivized reviews.Rethink your product!
Tissue size is too small. What ever happened to the "he-man" size. Your company makes the tissues smaller and thinner too often. And they are TOO EXPENSIVE for what we get.
From kleenex.com
Thinner
Would Not RecommendThese tissues are much thinner than my past purchases. I've bought Kleenex for over 40 years because I like the softness and thickness. My last purchase was much thinner
From kleenex.com
Thank you for taking the time to reach out! This definitely isn't something we'd expect, as we always want you to have a great experience with our tis...
Ugly designs!
Like Kleenex and my go-to brand. UGLY boxes! Please consider more muted colors and designs- not all of us are buying for the classroom where it's good to have them stick out! Might have to switch to different brand.
From kleenex.com
Hello! We understand that they may not be everyone's cup of tea. We value your feedback and will take it into account for future updates. Thank you!
I do not like the new design on the box!!
Would RecommendI always buy Kleenex tissues. I am just a plain person and I like your 2 ply tissues. They are nice and soft. I do not like 3 ply and I do not like lotion. Just plain! So why did you change the design on the outside of the box to something bold and ugly?!
From kleenex.com
Hello! We understand that they may not be everyone's cup of tea. We value your feedback and will take it into account for future updates. Thank you!
I have been buying the 10-box of these for years, and the past year multiple tissues pull out at once--very annoying. It's more than one group of ten. Get it fixed. please! Or, I will start buying PUFFS.
From kleenex.com
Thank you for taking the time to reach out! This definitely isn't something we'd expect, as we always want you to have a great experience with our tis...
Lousy plastic in boxes--not attached well.
I have always loved Kleenex products. In the past year I have noticed that the plastic which keeps individual tissues out to grab is NOT attached well at all and is often useless making us dive into the box and pulling out many at once. This will cause me to stop purchasing Kleenex products. This is true of the trusted care rectangular box and the square box.
From kleenex.com
Thank you for taking the time to reach out! This definitely isn't something we'd expect, as we always want you to have a great experience with our tis...
Inferior Product
Worst boxes of kleenex purchased in my many, many years of selecting the brand. Whoever designed the latest 2 strong layers did not take into consideration they are a new fold which also is not cut to get individuals but 2 layers come out together and unable to stop. As an "older" user, why give "kindergarten" motifs on the boxes Need dignified designs. Product is not what it used to be in design, cost, and quality.
From kleenex.com
Thank you for taking the time to reach out! This definitely isn't something we'd expect, as we always want you to have a great experience with our tis...
Beautiful box and great product - need artist name
Would RecommendLove these! Can someone PLEASE tell me who the artist is on the expressions box? It’s the green and purple box with the jaguar or leopards on it
From kleenex.com
Disappointed
Would Not RecommendAgree with those who say that they are not cut apart. You need to go back to the drawing table on that one. And what happened to the pretty boxes we used to get? Now they are gaudy and definitely don't fit my decor! Cheaper or what????
From kleenex.com
We're disappointed to hear this, and can assure you that it's not what we'd expect. Quality is important to us, and we'd like to learn more and try to...
Not happy with them.
Would Not RecommendI'm not happy at all with this Kleenex. You go to pull one out and three of them come out. What a waist. Why do you do this? To make you buy more probably.
From kleenex.com
This isn't something we'd expect, as we always want you to have a great experience with our tissues, so please don’t hesitate give us a call at 1-800-...
They aren't cut apart
Kleenex stopped cutting the tissues apart. They are now only perforated like toilet paper. This started during the pandemic and you never switched back to cutting the tissues apart. It's impossible to grab one tissue at a time. Every single tissue sheet in the entire contents of the box is connected making the product a waste. The quality control of this makes your product undesirable to consumers. Guess the machinery used to perforate the tissues is cheaper than blades that actually cut the ti...
From kleenex.com
This is disappointing to hear, and certainly not what we'd expect. Quality is important to us, so feel free to give us a call at 1-800-553-3639 (Monda...
Not happy with tissues
The tissues don’t come out in a clean rip. They just continue To come out. Very frustrating
From kleenex.com
We're disappointed to see this, Martha, and we can assure you it's not what we'd expect. Quality is very important to us, and we want to learn more an...
Daily Must Have
Perfect for traveling or just to carry in your purse. I love these tissues as they are super duper soft and are great at absorbing. Also do not break like other tissues.
From influenster.com
Annoyed and disappointed!
Would Not RecommendI buy Kleenex tissues exclusively. I am so disappointed in my latest bulk box purchase. The tissues feel cheap, rougher and thinner. The box is a major issue too. Removing the first tissue, the inner plastic lining becomes unglued and is hanging loose. The tissues do not dispense one after another, but rather fall back into the box. This requires digging down to fish them out. I cannot believe this is the product you want with your name brand on it.
From kleenex.com
We're disappointed to hear about this, because quality is very important to us. We can assure you this isn't what we'd expect, and we want to learn mo...
Takes two hands to get one tissue out of the box
Would RecommendI'm one of your best clients as I use many tissues a day, everyday of my life, because of allergies. They've been great but now I want to express my dissatisfaction with: 1. The new box design. One word: ugly! 2. The chemical smell. Never noticed it before until the newest 10-box purchase. 3. The dispensing of the tissues. Can't pull one tissue without having all the tissues come out attached, so now it takes two hands to get a tissue. This is truly annoying and the only reason I'm considering s...
From kleenex.com
We're disappointed to hear this, as quality is very important to us. While sometimes odors can be absorbed into the tissues, we definitely do not expe...
Terrible colors
Product is fine; however, the design and new colors are awful!! The new colors look like a toddler picked them out.
From kleenex.com
We appreciate your thoughts on the new designs. We'll take it into consideration for future updates. Thank you for reaching out.
Tissues need an upgrade.
We used to buy these all the time, however, we started buying Puffs instead solely because of the opening they use in their rectangular boxes. The Kleenix box is not user friendly. Once you put your hand in there a few times, the plastic stretches apart and the tissues fall back into the box so the next time you need one, you have to dig one out. If Kleenix changed this, we would be back to buying them. They need a larger opening similar to the Puffs brand. I'm sure a lot of people would agree.
From kleenex.com
Hi Janet, we're disappointed to hear this because quality is very important to us. If you'd like to share more about your experience, feel free to giv...
Stop with the gaudy box colors!
Kleenex Trusted Care tissues are more coarse and scratchy than earlier versions, but my main complaint is the box design. Your change from subdued pastel colors to gaudy, splashy colors has caused me to choose a competitor's brand. I don't need a box of facial tissues to POP. They are supposed to serve a function -- not be a highlight of my home decor. Please switch back, or at least offer an alternative to these awful boxes.
From kleenex.com
Hi there. We appreciate your feedback on the new designs. We're constantly striving for designs that everyone loves, and your comments help us. If you...
Horrible Design
I love these tissues. They don't irritate my allergies because they do not have anything added to them. Seriously though the box design is absolutely the worst you guys have ever done!!!! It looks like Walt Disney threw up and swiped his fingers through it!!!! You guys need to change it ASAP!!!! I cannot express this enough.
From kleenex.com
Thanks for reaching out to us here. We appreciate your feedback on the new designs. We're constantly striving for designs that everyone loves, and you...
Unattractive design colors
Great product, but the new box design is ugly and offensively bright. Please go back to the previous design or softer colors. I will use generic going forward. Too bad lowering the cost of kleenex wasn’t done rather than spending money on redesigning something that was fine to begin with.
From kleenex.com

We're sad to hear this, because we always want you to have a great experience with our facial tissues. Feel free to give us a call at 1-800-553-3639 (...