Ratings may include incentivized customer reviews.
What Customers Are Saying
The product is praised for its softness, strength, and gentle quality, especially during frequent use. Customers appreciate the affordability and wide availability of the tissues. However, some have expressed disappointment with recent changes to the box designs, finding the new patterns less appealing. A few also noted the tissues may have become slightly thinner or less soft over time, though the majority still consider the product a superior facial tissue option. Overall, the product is viewed as a high-quality and reliable solution for cold, allergy, and everyday tissue needs.
Customer review summary generated by AI, including incentivized reviews.UGLY BOXES
Would RecommendThe 200 boxes are UGLY! Someone left a review stating exactly what I am going to say, pls stop ignoring comments. Switch to neutral colors to match people's decor. Also your website is difficult to navigate. Step up and do better!!
From kleenex.com
TIRED OF THE SAME DESIGNS
I have used Kleenex for many years, and have no issues with the quality, but I'm just about fed up with the same design. I don't like most of them, too bright, same color scheme, too "southwestern" style for my taste I guess. I usually buy the 4 pack of Trusted Kleenex Tissues and get the same design all the time, which goes with absolutely nothing in my home color wise. If I buy the boxes separately, I can get other designs, but they are still bright enough to be seen a mile away! Can't you mak...
From kleenex.com
tissues connected together
Tissues are connected together and come out in a continuous stream. This causes me to waste tissues or to have to wad up the excess tissues and put on top of the box. I see other reviews pointing out this issue as long ago as 9 months. I assume this "feature" is intentional, since nothing has been done to address this problem..
From kleenex.com
Box designs are too bright and busy
Kleenex is my preferred brand of tissue. However, I have recently switched to another brand based on the box design and garish gaudy colors. Please consider more basic designs and colors that do not clash with decorating.
From kleenex.com
Love the product but the packaging is so bright and colorful while it makes it distinctive...i have been purchasing OTHER brands whose packaging is less obstrusive. Previously Kleenex always had more muted colors that blended with the environment. I hope those earlier patterns return soon. Thank you
From kleenex.com
Hi there! We understand that our box designs may not always be everyone's cup of tea. We appreciate your feedback and we'll be sure it is passed on to...
HORRIBLE COLORS!!
BOXES ARE UGLY! CHANGE BACK TO NICE NEUTRAL COLORS. THESE CRAZY COLORS DO NOT MATCH ANY DECOR! EVERYONE IS COMPLAINING AND THE BOXES ARE GETTING UGLIER! PLUS THE PLASTIC FALLS APART AND TISSUES FALL IN THE BOX. AND PRICES KEEP GOING UP! I AM SWITCHING TO A NEW BRAND IF THIS CONTINUES.
From kleenex.com
Hey there. We appreciate your thoughts on our designs. We'll take it into consideration for future updates. If you would like to speak with us directl...
Folding problem
Would RecommendI found a recent box of Kleenex had the sheets misfolded. I suspect that one of your machines had a setup problem. Still a good product, just an observation.
From kleenex.com
We're sad to hear this, because quality is very important to us. Feel free to give us a call at 1-800-553-3639 (Monday-Friday, 8:00am – 5:00pm CST) or...
More Toxic Chemicals
If it ain't broke, don't fix it. You had the only tissue still available without added toxic chemicals that nearly 35% of the population is allergic to or with Multiple Chemical Sensitivites that was safe for us. What the heck is Clean Shield technology Conditioner? Can't you just make a safe product since your line is already loaded with dangerous versions?
From kleenex.com
We appreciate that you reached out to us about this. While we updated the packaging and claims on it, we haven’t made any changes to the ingredients u...
Too thin. Too small, poorly designed box. Not what
I have used Kleenex for 70 years. It is now smaller and even though it says 2 ply it is now too thin to absorb a single emptying of one side of my nostrils. It also appears to be less wide than the original. 2 plates too thin to function correctly anymore. Also perforations on top of box terrible to open. Plastic slot is poorly attached, and difficult to get started frequently torn off because of poor perforation of removable part.
From kleenex.com
We're sad to hear about this, because quality is very important to us. Feel free to give us a call at 1-800-553-3639 (Monday-Friday, 8:00am – 5:00pm C...
Kleenex in 2 ply long box
Would RecommendI have been buy kleenex for a long time. I love that they don't g Rub your face or nose. But lately the tissues are stuck to each other. So when you pull one out 6 or 7 come out . It's a lot of money wasted or thrown away. Other thing I still buy them
From kleenex.com
Quality Has Changed
Have been using Kleenex brand tissues for decades.... I have allergies and most tissues make my nose red and also run even more. Within the past 6 months or so (since maybe mid 2024), the quality of the tissues and the boxes have changed. The tissues tend to come out connected to each other which ends up wasting tissues. Nothing is getting any cheaper and now we may have to try to find another product that will not annoy my nose. Sad.
From kleenex.com
Hi Cherie, we appreciate you sharing your recent experience. We're sad to hear this, as we always want you to be satisfied with our tissues. We'd like...
Trusted Care Tissues, no longer trusted by us.
Would Not RecommendI have been using Kleenex brand facial tissues for 50 plus years. Until now, I have always been a loyal customer. Your product of trusted care facial tissues have declined so drastically they’re NOT worth carrying the name Kleenex on the box. They are so thin that my fingers go through the tissue as I am blowing my nose. These tissues are no better than no-name brands. You would think your reputation for facial tissues still mattered but sadly it doesn’t seem to be the case. Ironically on the b...
From kleenex.com
We're sad to hear this, and can assure you it's not what we'd expect. Quality is important to us, so feel free to give us a call at 1-800-553-3639 (Mo...
Annoying connected tissues
Would Not RecommendBeing a lifelong user of Kleenex products (nearly 80 years), it has been VERY disturbing, disappointing and downright infuriating to now discover a production flaw, in my view, in which the tissues are connected, rather than separate inside the box. This is causing a string of tissues to exit the box with each pull of an anticipated single sheet. For whatever reason this "improvement" was put in place, it needs to STOP, immediately. Please bring back my single sheet Kleenex tissues.
From kleenex.com
best product
very good product. very good product very good product
From kleenex.com
Please go back to better quality.
These used to be my favorite, but the last few boxes I’ve brought have been so thin, you need to use two at a time. I’m a Procter and Gamble shareholder and I always preferred these over Puffs. I’m now in search of a better product.
From kleenex.com
We're sad to hear this, and can assure you it's not what we'd expect. Quality is very important to us, so we'd like to learn more and try to help. Fee...
Goodbye Kleenex
Tissues are so much thinner than in the past. I might as well buy the cheaper brands now. Sorry to see the quality go downhill.
From kleenex.com
Terrible
Would Not RecommendI grew up with Kleenex and have used them all my life but now I will never buy them again. The plastic edge around the tissue (that holds the tissue up so you can grab it) is so weak that it stretches out and the tissue falls back into the box. I'm guessing that you have recently changed the plastic used in your boxes (probably to save money). As a result Kleenex is now a terrible product.
From kleenex.com
Thank you for taking the time to reach out! This definitely isn't something we'd expect, as we always want you to have a great experience with our tis...
Like tie the tissues
Would Not RecommendI have been buying kleenex for years . I will stop now because of the rectangle box. It is hard to get the kleenex out of the box when it gets about 1/2 empty. I am 80 hands dont work as well.
From kleenex.com
Box colors
Would Not RecommendWhy these colors? Are you marketing your whole line to children. I don't need a clashing Kleenex box in my decor. I just need a Kleenex.
From kleenex.com

We appreciate you brought this to our attention. Quality is important to us, and we can assure you this isn't typical. Please give us a call at 1-800-...