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Counter-Depth 24.3-cu ft 3 -Door 36-in Wide with Ice Maker ( Black Ore ) ENERGY STAR Certified

Ratings & Reviews for KitchenAid Counter-Depth 24.3-cu ft 3 -Door 36-in Wide with Ice Maker ( Black Ore ) ENERGY STAR Certified

4.2
241
Review
 4.2 out of 5
241 Reviews


76% Recommend this product

Ratings may include incentivized customer reviews.

What Customers Are Saying

Customers overwhelmingly praise the refrigerator's counter-depth design, spacious interior, and modern aesthetics with grey finishes and brass handles. Many appreciate the roomy shelves, wide door bins, and efficient organization, with the French door and bottom-freezer configuration earning frequent commendation. However, a significant concern centers on ice maker reliability, with reviewers reporting repeated malfunctions and ice falling to the freezer bottom. The unit is also consistently described as noisy during ice production. Despite these notable drawbacks, most customers find the appliance's design and functionality worthwhile.

Customer review summary generated by AI, including incentivized reviews.
241 Customer Reviews

appliance

Would Recommend

looks nice

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Easy to install

Would Recommend

Styling

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Great Refrigerator

Would Recommend

I love the bright interior and the pull out shelf. The frig part is more spacious because the ice maker is in the bottom freezer. First time ever i am concerned because it makes too much ice!

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There is plenty of room, even for a counter depth!

Would Recommend

What a great fridge! I love the full width design that offers so much more storage than my previous side-by-side. The pull out tray and water dispenser inside is a welcome feature. I didn’t want an exterior dispenser for ice and water as they were problematic. This is so much better. The freezer is very accessible and has a space for frozen pizza storage which was a surprise. Love it!

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counter depth and sleek front

Would Recommend

We wanted a counter depth fridge without an external ice /water dispenser. This unit fits the bill perfectly! Four inches shorter in depth than our last KitchenAid.

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Great design for fresh, frozen & large containers

Would Recommend

The quality and interior filtered water and ice maker.

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30Min. From instal BROKEN & filter stuck

Would Not Recommend

Been a long time kitchen Aid house. Every appliance we have for well over 25 years has been and currently is KA. Our old fridge wasn’t cooling so we bought this pretty fridge. Installers came did their work and left us to unpack the inside of the fridge(tape, styrofoam and install the filter etc), 30 min later the water is not coming out to flush the water filter and the filter is STUCK inside the housing unit(yes I installed it correctly as I have in our other fridge for 10 years). Called LOWES...

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Response from KitchenAidTeam

We truly appreciate you reaching out and sharing your experience with us. We're very sorry to hear about the trouble you're having with your ...

KitchenAidTeamApril 27, 2026

KitchenAidBrand

Would Recommend

the delivery and installation was quick and professional.

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Roomy counter-depth

Would Recommend

Lots of shelf space.

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Poorly assembled

Would Not Recommend

Poorly assembly, glue exposed on all sealing, uneven seal lines, scratched inside fridge, upon delivery.

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Response from KitchenAidTeam

We truly appreciate you taking the time to share this concerning experience with us. I am genuinely sorry to hear that your new refrigerator arrived ...

KitchenAidTeamApril 27, 2026

KitchenAidBrand

Ice maker is annoying - showstopper

Would Not Recommend

Every time you open the freezer ice falls into the bottom of the freezer. There isn't any way to adjust it. I would not have bought this model if I had known this.

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Looking for a sleek and modern design, go for it!

Would Recommend

Beautiful design with well lighted interior and the water dispenser is INSIDE the unit. Modern design.

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Junk hidden behind fancy color

Would Not Recommend

Pretty disappointed with this fridge and the KitchenAid brand. The new color is very cool and sets it apart from other typical black, white and stainless appliances. That's where the positives end. The thing is a cheap fridge with a fancy color wrap. The sides are cheap looking black that you expect on a budget item, it really takes away from the higher end look of the juniper color. The water dispenser is extremely loud and leaks intermittently. Since it is in the fridge you don't know ...

April 20, 2026

From kitchenaid.com

Response from Consumer Care

Thank you for sharing your experience with us. We sincerely apologize for any concerns you are experiencing with your Refrigerator. We value our cust...

Consumer CareApril 21, 2026

Beautiful and functional

Would Recommend

Counter depth is fantastic. Runs quietly except for noisy ice maker.

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It fits!

Would Recommend

It's appearance, it's storage capacity, and it's thin door.

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The track in the freezer is a little fragile.

Would Recommend

Beautiful fridge. Very well packaged. Made ice after the first hour

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Ice maker already not working less than 2 months i

Would Not Recommend

Very disappointed that the ice maker stopped working. Yes the switch is on. Also tried unplugging and plugging back in. Kitchen Aid was supposed to be high end. I will be exercising the warranty immediately.

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Response from KitchenAidTeam

We appreciate you bringing your concern about your KitchenAid® Refrigerator to our attention. Please find the following professional troubleshooting ...

KitchenAidTeamApril 7, 2026

KitchenAidBrand