
Ratings & Reviews for KitchenAid 30-cu ft Built-In Side-by-Side Refrigerator with Ice Maker (Panel Ready)
Ratings may include incentivized customer reviews.
What Customers Are Saying
The refrigerator has an attractive design and spacious interior with roomy shelves and drawers. It is described as efficient, quiet, and fast-cooling, keeping food fresh for longer periods. However, some customers have experienced issues with the ice maker, temperature control, and loud noises from the compressor. There are also concerns about the quality and durability, with some requiring multiple repairs or replacements. The customer service experience appears mixed, with both positive and negative feedback.
Customer review summary generated by AI, including incentivized reviews.Some changes from older model not for the better!
(This review was collected as part of a promotion.) This is our second exact model of this refrigerator. Our older one was 18 years old and the only reason we had to replace it was they no longer sold the parts for it. We bought the same one because of the durability of the last one and no issues with it at all for 17 years. My husband repaired it originally and then could not get parts.The original model still looked brand new inside and out so we actually kept the panels and the handle. Th...
From kitchenaid.com
Bad experiences with KitchenAid major appliances
Would Not Recommend[This review was collected as part of a promotion.] Getting over temperature alarm on a regular basis. As an aside I bought 6 KitchenAid major appliances. Four of them have already had, sometimes multiple, service calls and repairs. Also bought a Whirlpool Washer and dryer and the dryer has had a repair.
From kitchenaid.com
An absolute NIGHTMARE
Would Not RecommendI bought this fridge 18 months ago. In May the freezer Led lights failed. It took my extended warranty 5 visits before they changed the LED light (which by the way they clam they never need to be replaced and very common complaint). I rate it 3 stars because the fridge is beautiful but expensive to have bulbs go out and to find out they do not make equivalent led lights, Instead the only part they have is a yellow light which looks horrible. and the real reason I would have gave no stars is ...
From kitchenaid.com
Dear MARGI, We are exceedingly sorry to hear that you are not completely satisfied with your refrigerator and that you did feel cared for by our custo...
Overall good but Crispers are terrible
Would Not RecommendGood overall but Vegetables spoil twice as fast as in our Sub Zero in our other house and the solution for KitchenAid is a add on device that does not seem to work just takes up space in the crisper drawers. This is the same problem we have with our other KitchenAid fridge in our butler’s pantry. Both purchased new thru our builder. Really not work the money.
From kitchenaid.com
Hey mouser, we value your time and would like to look into the concerns with your appliance. We actually have a handy Owner Center that can help troub...
Great looking but with no real cold water dispense
Would Not RecommendWe've had this refrigerator 5 days and while it looks great, and is cold enough, there is a "major" design flaw - and that is the cold water tank (for the built-in water dispenser) is so small that there is effectively NO cold water available. If you really want cold water out of the door - this is NOT the refrigerator for you
From kitchenaid.com
Surprisingly better
Would Recommend[This review was collected as part of a promotion.] We had to replace our 23 year old Sub Zero that gave us many good years of service and didn't want to pay what a new one cost. Our appliance store recommended the KitchenAid 48 inch built-in. It was hard to buy something so expensive without seeing it since the store was closed due to the pandemic but we depended on the salesperson's recommendation and out favorable history with other KitchenAid appliances. The unit fit the space perfectly a...
From kitchenaid.com
New fridge4us
Would Recommend[This review was collected as part of a promotion.] This refrigerator replaces an older model which began to deteriorate. This new one has better parts and the new lighting is great. The older version had really poor drawer guides and this one has much better guides.
From kitchenaid.com
LED lights constantly going out in Freezer
Would Not RecommendI love my 48 in Kitchenaid built-in - it is our second. However the unit is only 2 years old but starting at 18 months the LED lights in the freezer are constantly going out requiring service. At first was covered and now that 2 years is up it is no longer covered even though it has been an ongoing issue with the freezer LED's. Very annoying and disappointing in such an expensive appliance.
From kitchenaid.com
Nightmare
Would Not RecommendTruly the most disappointing thing I have ever bought. Just came home to again find the refrigerator side at 60degrees! A Refrigerator that cost as much as a good used car should have a better warranty and should be assembled correctly
From kitchenaid.com
Hello Kt100062, thank you for your review. We sincerely apologize for the concerns with your appliance and would like to look further into this for yo...
Great design! Simple and elegant.
Would Recommend(This review was collected as part of a promotion.) I am happy with this new refrigerator. Sam offered me great service! He is a knowledgeable salesman. For sure I will introduce my friends to him.
From kitchenaid.com
May be good or may be terrible
Would Not RecommendI have had this refrigerator for 3 years and it has broken twice. After 1 1/2 years, the compressor went out, but it was covered under warranty so there was no cost associated with the repair however it took 6 weeks (over the holidays) to get it fixed because there is only ONE authorized Kitchenaid repair company in San Antonio and they had to make 5 trips out. This next time it went out in March 2020 and 1st week of May 2020 it is still not working. The authorized repair company has replaced a...
From kitchenaid.com
Hello Krikricol, thank you for your review. We sincerely apologize for the concerns with your appliance and would like to look further into this for y...
Very Pleased so Far
Would Recommend[This review was collected as part of a promotion.] Replaced a very high end Northland with our new KitchenAid. We like our KitchenAid more than the Northland so far. Better layout. Better icemaker.
From kitchenaid.com
Great lighting!
Would Recommend[This review was collected as part of a promotion.] We purchased this product to replace an existing fridge in our new house. The lighting inside is wonderful and the pull out drawers are large and smooth. The ice bin is very big and makes a large quantity of ice. The only drawback to this product is I was surprised to find there was no built in water dispenser.
From kitchenaid.com
Lemon with customer service that is equally bad
Would Not RecommendWe bought this refrigerator for our vacation home in Cabo and liked that it was a reputable American company with a local dealer if anything were to go wrong. Six months and four service calls later, KitchenAid has finally agreed that the unit is unrepairable and will replace it...but SIX MONTHS LATER? What if we hadn't kept the old refrigerator...this Kitchenaid doesn't get below 70 degrees, won't make ice cubes and doesn't keep anything in the freezer frozen! Basically it doesn't do one thing ...
From kitchenaid.com
We sincerely regret the frustration and inconvenience you experienced, and we will forward a copy of your concerns to the appropriate departments for ...
fantastic and spacious
Would Recommend[This review was collected as part of a promotion.] I have been enjoying this appliance for about a month and it really holds a lot of food. Very easy to organize. Only complaint is that it should have come with an egg container and butter dish.
From kitchenaid.com
Working great
Would Recommend(This review was collected as part of a promotion.) It did take some time but the first unit that I got the freezer would super freeze if the fridge door was opened. My new unit works perfectly. Very quiet. Keeping constant temperature. I would strongly recommend this fridge freezer now. Hardly notice the hum in an open concept kitchen.
From kitchenaid.com
Works Great!
Would Recommend[This review was collected as part of a promotion.] This replaced a 48" built in that was discontinued from the manufacturer before it was even delivered to my home, my old one (different manufacturer) only made enough ice for maybe my husband and I, not so with the kitchenaid after 3 days we had to turn off the icemaker because it made so much! Love it!
From kitchenaid.com
Very expensive , lotsa room
Would Recommend[This review was collected as part of a promotion.] Happy with this item . Lots of space , very quiet . Looks beautiful in my kitchen
From kitchenaid.com
Solid, great features and size
Would Recommend[This review was collected as part of a promotion.] Bought this less than a month ago and already feel it's value! We replaced our 25 yearly KitchenAid with this one and all the bells and whistles make this a great fridge. Space, LED lighting and efficiency all add up to a great decision we made!
From kitchenaid.com
Love my Side by Side
Would Recommend[This review was collected as part of a promotion.] We bought this refrigerator and added the wood panels to the front. It blends seemlessly with our cabinets and could not be happier.
From kitchenaid.com
Hello nevets, thank you for your review. We sincerely apologize for the concerns with your appliance and would like to look further into this for you....