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1.4-cu ft 1000 -Watt 23.75-in Built-In Microwave ( Stainless Steel )

Ratings & Reviews for KitchenAid 1.4-cu ft 1000 -Watt 23.75-in Built-In Microwave ( Stainless Steel )

4.2
413
Review
 4.2 out of 5
413 Reviews


82% Recommend this product

Ratings may include incentivized customer reviews.

What Customers Are Saying

The microwave is described as high-quality and stylish, with features like quiet operation, powerful heating, and a convenient pull-down door. However, many customers have reported reliability and durability issues, including display failures, door sensor malfunctions, and frequent magnetron replacements. The high repair costs and poor customer service have been frustrating for some owners.

Customer review summary generated by AI, including incentivized reviews.
413 Customer Reviews

Quiet

Would Recommend

[This review was collected as part of a promotion.] This was a builders choice. With the pull down door, if you are not tall, it is hard to reach the back of the oven to clean. I don’t like the 5 second intercom the timer, would like to be able to select the actual time in seconds. The microwave very quite.

June 4, 2023

From kitchenaid.com

Nothing like a microwave!

Would Recommend

[This review was collected as part of a promotion.] I replaced a double oven with a microwave about a month ago. I am so happy I did this. It’s so much more functional for my needs.

May 20, 2023

From kitchenaid.com

Great looking wall microwave

Would Recommend

[This review was collected as part of a promotion.] The microwaves feels like a solid quality build. Very impressed with the ease of use, and the controls. Most intuitive microwave we have ever used.

April 21, 2023

From kitchenaid.com

Classy look and great features!

Would Recommend

[This review was collected as part of a promotion.] Definitely a high-quality microwave and love how it looks in our kitchen. We chose this one to match our Kitchenaid wall oven and for the features. It's also very quiet. You cannot go wrong with Kitchenaid!

April 21, 2023

From kitchenaid.com

Has never worked

Would Not Recommend

[This review was collected as part of a promotion.] I love the look but it has never worked! Repairman came out, said he had to order parts. The parts are in but the repair people are not returning my calls. So still no usable microwave!

March 11, 2023

From kitchenaid.com

Response from Customer Care

Thank you for sharing your experience with us, Kmom12. We apologize for the concerns that you are experiencing with your Microwave and would like the ...

Customer CareMarch 14, 2023

Currently on the 3rd digital display for this micr

Would Not Recommend

Where is the QC engineer? Sleeping? The digital display is defective making it hard to read the time or the remaining cook time. Also, the interior light bulb replacement requires that the oven be removed from the wall. Not very well designed for consumers to maintain this appliance

March 7, 2023

From kitchenaid.com

Response from Customer Care

Thank you for sharing your experience with us, GD1482590. We apologize for the concerns that you are experiencing with your Microwave and would like t...

Customer CareMarch 8, 2023

Great Microwave

[This review was collected as part of a promotion.] I've only used this microwave a few times in the past week. So far so good!

March 3, 2023

From kitchenaid.com

Nice, but really expensive...

Would Recommend

[This review was collected as part of a promotion.] Our original microwave went out after 15 years and had to buy this new one. It's a lot different when you are rolling it all into a mortgage rather than having to buy it outright. I sure hope nothing else goes out for a while....yikes!

February 20, 2023

From kitchenaid.com

Excellent Appliance

Would Recommend

[This review was collected as part of a promotion.] Microwave and Oven were installed in my new home and it looks and works great!

February 11, 2023

From kitchenaid.com

POOR SERVICE

Would Not Recommend

[This review was collected as part of a promotion.] I HAVE BEEN TRYING TO REACH OUT FOR SERVICE FOR OVER 2 WEEKS, FILLED THE ONLINE FORM OUT TWICE. THIES IS BAD BECAUES IT DOES NOT SEND A COPY TO THE CUSTOMER. I HAVE OVER 7 HOURS ON HOLD. ( 2 DIFFERENT CALLS) THIS IS THE ONLY BEED BACK I GET FROM KITCHEN AID. OUR CONTROL BOARD IS BAD THE THIS ITEM IS STILL UNDER WARRANTY. IF I COULD GET ONE I'D PUT IT IN MY SELF.

January 27, 2023

From kitchenaid.com

Response from Customer Care

Thank you for sharing your experience with us, cek57. We apologize for the concerns that you are experiencing with your Microwave and would like the o...

Customer CareJanuary 27, 2023

Great Built-in Microwave

Would Recommend

[This review was collected as part of a promotion.] Easy to operate with quick choice buttons. Attractive outer and inner appearance.

January 25, 2023

From kitchenaid.com

FANTASTIC Microwave!

Would Recommend

[This review was collected as part of a promotion.] This microwave looks like an oven and is very well made. It is a bit expensive compared ro orhwr produxta but is worth eveey penny.

January 14, 2023

From kitchenaid.com

Looks great

Would Not Recommend

[This review was collected as part of a promotion.] Door doesn’t open flat, so can be challenging if installed too high. There is no kitchen timer, which I miss terribly. Since there isn’t a digital numeric panel, everything has to be in 5-second increments. Which I had realized these things prior to spending the money.

January 11, 2023

From kitchenaid.com

So Easy to Use

Would Recommend

[This review was collected as part of a promotion.] We recently remodeled our kitchen and bought this KitchenAid microwave. It’s my favorite appliance in the new kitchen! It’s so easy to use, looks great and opens like my oven doors.

January 3, 2023

From kitchenaid.com

The right size!

Would Recommend

[This review was collected as part of a promotion.] My title refers to the fact we had a limited amount of built-in space for a replacement microwave. We remodeled our kitchen about 10 years ago with a built in location for a 24” microwave. Today it appears there is only a limited number of 24” microwaves available. One also has to consider height and depth available which further limits one’s selection. Thus, the Kitchen Aid we selected was one of a very few that could accommodate our space. W...

January 2, 2023

From kitchenaid.com

Repaired 3 times and is still broken!!!

Would Not Recommend

Bought the microwave about 3 years ago. Broke in the first 6 months. Thought it was just a fluck. Had it repaired. Worked for 4 more months. Repaired 2 more time in the following year. Kitchenaid states they haven't had problems with this model. Said they will cover the part Again but no labor. This is a joke. The 5 star reviews are almost all incentives given for review. This microwave wasn't cheap. Do the right thing Kitchenaid. Stand behind your products when there are proble...

October 8, 2022

From kitchenaid.com

Response from Customer Care

Thank you for sharing your experience with us, Gean Blaylock. We apologize for the concerns that you are experiencing with your Microwave and would li...

Customer CareOctober 18, 2022

Amazing Product

Would Recommend

[This review was collected as part of a promotion.] We had a similar model from 2006 that finally needed replacing. This was the closest replacement, and it is awesome. Easy installation, beautiful design, and the door is sturdier than our previous one. I would definitely recommend. We love our Kitchen Aid appliances!

August 4, 2022

From kitchenaid.com

Great Product

Would Recommend

[This review was collected as part of a promotion.] This microwave is so easy to use. Looks great built into cabinet. Many complements

July 29, 2022

From kitchenaid.com

LCD Already broken

This microwave is garbage. I have had it for 2 years and the LCD no longer works. The microwave may have been used 20 times. I would not recommend anything kitchen aid.

July 25, 2022

From kitchenaid.com

Response from Social Care

Hey Josh J, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule serv...

Social CareJuly 26, 2022

great features

Would Recommend

[This review was collected as part of a promotion.] bought when we built our house and love it works great

July 19, 2022

From kitchenaid.com