
Ratings & Reviews for KOHLER Santa Rosa Ice Grey Single Compact elongated Chair height 1-piece Toilet 12-in Rough-In WaterSense 1.28 GPF
Ratings may include incentivized customer reviews.
What Customers Are Saying
The toilet features a sleek, one-piece design and efficient flushing. Many customers praise its comfortable height and water-saving features. Some report minor issues like the seat disconnecting or the toilet being slightly noisier than previous models. Overall, it is a high-quality, reliable toilet that meets the needs of most customers.
Customer review summary generated by AI, including incentivized reviews.Works fine, but cheap parts
Would RecommendThe handle wobbles like it is going to come off, and the toilet seat needed to be replaced within a couple of months because the screws were poor. Otherwise, it works fine. As with any low flow toilet, don't try to dispose of too much matter, or it will block up.
From Santa Rosa White Elongated Chair Height WaterSense Toilet 12-in Rough-In 1.28-GPF Verified Purchaser
Toilet seat will not stay on
Would Not RecommendInstead of being closed the holes for the mounting of the toilet seat are open and tend to spread open. Cannot keep the seat mounted, I can't imagine why they would have this configuration. The only solution I see is to buy a new toilet seat. I would not recommend anyone to buy this unit with this configuration.
From kohler.com
Great toilet; too bad it's chair height only
Would RecommendThis toilet seat s great. Kohler puts out quality products. My only issue was that it came as chair height. I didn't know that. Very tough for a 5'2" wife! I have since learned that a majority of toilets being sold are chair height and not standard height because of ADA guidelines. Too bad. There is still a market for standard height toilets that's not being me any longer.
From kohler.com
it's ok, maybe better than others
Would Recommendwe researched many 1 piece and this seemed the best choice. Lid was not a perfect fit, but looks just ok when installed. Wish it used more water to flush better, but it flushes successfully just not as well as older toilets. We bought 3. Seat is fine for a plastic seat; my wife likes it.
From Santa Rosa White Elongated Chair Height WaterSense Toilet 12-in Rough-In 1.28-GPF
Water Efficient, Quite close but not a quite flush
Would Not RecommendToilet was installed 6 months ago. This is a decent toilet and conserves water. I would give better rating, but the flush noise is quite loud for the price. Tried to see if there was too much air in system causing the problem, but that did not help.
From kohler.com
Great toilets
Would RecommendWe bought two of these toilets a year ago for three reasons: 1- I wanted to save on water 2- I liked the simple design of the tank. The 1-piece makes for easier cleaning 3- We wanted an elongated seat. The taller seat height was a bonus because we are both tall. I still really like these ( if you are allowed to say that about a toilet), but I am starting to notice that the one in the Master bathroom is randomly hanging up a little, making the water run for a while. I hope it’s an easy fix, bec...
From Santa Rosa White Elongated Chair Height WaterSense Toilet 12-in Rough-In 1.28-GPF
Hard to repair
Would Not RecommendFrom the beginning the seal in the tank has leaked. Periodic “whoosh” noise as water escapes into bowl. Paid plumber several times to replace the seal, but it doesn’t last long. Now there is a high-pitched squeal at end of flush cycle as water finishes filling the tank, probably coming from the float mechanism. I agree - don’t buy unless you are a plumber - not easy to repair.
From kohler.com
Katie, my name is Jessica with Kohler Customer Service. I am sorry to hear of the issues you are experiencing with your Santa Rosa toilet. This is not...
toilet
Would RecommendThis is a very comfortable fixture. This fixture is all one piece and very easy to install also like the soft close lids. Flushes really good.
From Santa Rosa White Elongated Chair Height WaterSense Toilet 12-in Rough-In 1.28-GPF
So much wrong with this toilet
Would Not RecommendI purchased 3 of these toilets to go in our newly built Florida home. The one in the master bathroom is a dud!!! I have only been using this bathroom for 10 months but it’s been in the house for 14 months. (Had not retired yet). From the very beginning it rocked on the tile floor so I ask my husband to shim it. Fixed the problem. Then I noticed the top of the toilet rocked on the water bowl and every time you sat down it clattered. No fix to this problem, still clatters. The next thing that happ...
From kohler.com
Edie, we are sorry to hear of the issues you have experienced with your Santa Rosa toilets. Please contact our Customer Service team at 1-800-4Kohler ...
Look forward to pooping
Would RecommendIt is amazing how one flush with 1.6 gallons of water always works. It was also very easy to install for someone who does not usually do plumbing things. Also appreciate the chair height.
From Santa Rosa White Elongated Chair Height WaterSense Toilet 12-in Rough-In 1.28-GPF Verified Purchaser
Happy with this purchase
Would RecommendHad installed about a week ago. Replaced an older low-flow toilet which clogged often. This toilet is also efficient in terms of water usage, but flushes well every time. One review mentioned that the seat was uncomfortable; the seat does sit differently, but we don't notice it anymore. Very pleased with this purchase.
From Santa Rosa White Elongated Chair Height WaterSense Toilet 12-in Rough-In 1.28-GPF
Great flusher!
Would RecommendHad problems with my Mansfield plugging easily, this Santa Rosa will flush anything. The soft close seat that was included has one mounting point that the cover doesn't stay snapped in place and the seat moves. Also the first hot humid day this season the tank sweated a lot, is the tank insulated?
From kohler.com
Uncomfortable
Would Not RecommendI had this installed abut 2 weeks ago. The one and only complaint is it is a very uncomfortable toilet to sit on. I am short, so thought that was the problem but my husband is tall and he also finds the toilet very uncomfortable to sit on. Mechanics of the toilet work very well.
From kohler.com
Hello Paula, this is Kassi with Kohler Co. I am sorry to hear you found the toilet to be uncomfortable. We design our products with customers like you...
Defective Toilet
Would Not RecommendBought two of theses. 1 had problems right away and Kohler sent parts. Also seems the toilet was not coated or sealed properly and it developed stains
From Santa Rosa White Elongated Chair Height WaterSense Toilet 12-in Rough-In 1.28-GPF
ruffynd, my name is Jessica with Kohler Customer Service. I am sorry to hear of the issues you experienced with your Santa Rosa toilets. This is noth...

Defective
Would Not RecommendI purchased two of these toilets. One is fantastic and the other had problems right away. Kohler sent out a replacement flushing mechanism for the first problem, but the second is an on-going problem where there are excess stains under the rim. It seems the toilet was not coated or sealed properly. The other toilet is fantastic and I would have not suspected anything had I not purchased two at the same time. It's pretty, but it's a terrible headache.
From kohler.com
Hi Ruffynd, this is Sarah with Kohler Co. I'm very sorry to hear your second Santa Rosa toilet is staining under the rim. We suggest cleaning out the ...
Tiny space - Ultra Power
Would RecommendThis is the only toilet that fit under our window in the powder room . It replaced a tiny round Toilet from 40 years
From Santa Rosa White Elongated Chair Height WaterSense Toilet 12-in Rough-In 1.28-GPF
My first decision was that it had to be a Koehler! Great decision!
Would RecommendI’ve had this toilet for about 4 months and I am happy with every single thing about it and cannot think of one thing I don’t like! it’s good looking and sleek. It flushes like a champ and is easy to clean. It has that quiet close lid which is great. I Looked at a lot of toilets because the last one I picked for my previous residence was truly sub-par! And that one was touted by a consumer magazine as the best! What a joke. I am so very happy that I picked a winner this time! Thank you Koehler f...
From kohler.com
virtually plug-free flush
Virtual plung-free flush… Ha Ha Ha. No better than any other toilet. I am handicap so it is hard to use a plunger. I bought this thinking I would not have to plung as much but not true. My problem now is the plunger is round and the opening at the bottom of the toilet is oval, so the plunger does not fit the hole and plung correctly. Thanks for Dawn dish soap put it in the toiled and let it sit for several hours and it will break things up then flush. Wish my old toilet did not break.
From Santa Rosa White Elongated Chair Height WaterSense Toilet 12-in Rough-In 1.28-GPF
Hi Jo, this is Sarah with Kohler Co. I'm sorry to hear your plunger isn't working well to unclog your Santa Rosa toilet. We would suggest using a For...
style can be seen online here: https://goo.gl/wrKYBi. To ensure your toilet is adjusted properly and flushing optimally, here are our suggestions. We first recommend that you check the canister chain inside the tank. The chain connecting to the trip lever should be taut. If there is any slack, it should be tightened to remove the slack. The water level can also be checked. The water level in the tank should be at the water line which is marked on the inside back wall of the tank or on the flush valve. The refill tube can be checked as well. It should be connected at both ends connecting the fill valve to the center of the canister valve. If either end is disconnected, it should be pushed back into place. Please contact our Customer Service team at KohlerCustServ@kohler.com. We would like to follow-up to ensure you are happy with and able to use your Kohler toilet! Sincerely, Sarah S. Kohler Customer Service />
Exceeded my expectations
Would RecommendI’ve owned this old house and it’s nasty dated bathroom for years. I finally decided to update a bit and got carried away with caulking, painting, replacing fixtures, replacing the floor, resurfacing the counter and the tub/shower and more. A big issue was that someone had installed a toilet that, even though it had a tiny round bowl, was too large for the space. It backed so close to the wall that the tanks lid wouldn’t fit. Time to fix that. Worse, it couldn’t handle the end product when I too...
From Santa Rosa White Elongated Chair Height WaterSense Toilet 12-in Rough-In 1.28-GPF
Great buy
Would RecommendReally glad we picked this model. High end look. Works great. Saw the good reviews and glad we picked it.
From Santa Rosa White Elongated Chair Height WaterSense Toilet 12-in Rough-In 1.28-GPF Verified PurchaserSweepstakes
Hello Len, this is Laura with Kohler Co. I am sorry your seat is not staying mounted on the bowl. The hinge caps must be closed to prevent the seat fr...