Ratings may include incentivized customer reviews.
What Customers Are Saying
The product offers good sound quality, powerful bass, and effective noise cancellation, but a significant number of users report reliability issues with the earbuds failing to charge or work properly after a few months of use. Some also found the noise cancellation ineffective and the fit uncomfortable for long-term wear. Overall, the product provides good value, but potential durability concerns should be carefully considered.
Customer review summary generated by AI, including incentivized reviews.They suck
I had these for about 2 months after replacing an old pair bc the sound just stopped working. The same thing happened. The sound just randomly stopped coming from my left earbud unless it was at max volume, and the sound wouldnt even play from the headset, it would play from some outside speaker on the headset. Im getting raycons after this so I dont recommend these JBL's
From jbl.com
Old vs New
After thinking only the right one charged, I used the short orange cord supplied and charged for 24 hrs. They are better than the 4 yr old JBL earbuds I have. The sound is comparable to full head phones. I wish I could wear them all the time.
From jbl.com
Problem solved, love it.
At first I thought I had a defective product. It appears that only the right earbud charged. Then I charged them for 24 hrs with the short supplied orange cord and it worked. The sound is of the best quality, comparable to full head phones. I'm hoping these last longer than my 4 yr old JBL earbuds.
From jbl.com
Not happy
I brought my earbuds about 6 months ago and only one would work now that one won’t charge! I love the earbuds but it just work like they were cheap but I paid a lot of money for them.
From jbl.com
We're here to help with your JBL Tune 230NC TWS. We recommend cleaning the contact pins on the case and earbuds using a cotton swab with alcohol....
Didn't work long
The right earbud stopped working. I can't reset the ear buds no matter what I try.
From jbl.com
We're here to help with your JBL Tune 230NC TWS. We recommend cleaning the contact points on the charging case and on the earbuds itself. You can...
Horrible app, poor fit.
The accompanying app is barely functional, so much of the advanced functionality is lost. If you do manage to get into the earbud settings it's after you've paused whatever you were listening to and the app will then crash anyway. Also, none of the included cushions actually fit my ear canals, so the noise cancelling features are a moot point.
From jbl.com
We appreciate the feedback you've provided to us. We understand that our JBL Tune 230NC TWS did not meet your expectations. We're always look...
Haven't had these things 60 days and the right one barely has sound coming out of it
From jbl.com
Thank you for taking the time to provide us with your feedback. We're here to help with your JBL Tune 230NC TWS. Please check for wax and dirt in...
No sound and quiet after a while. Three pairs this
These ear buds are awful. I am on my third pair. They LwYs end up loosing sound in the right ear bud. And they lost sound on both ear buds on my third pair. I have loved Jbl Bluetooth speakers, but these ear buds are trash. I got a pair of PowerBeats pro by Dre.
From jbl.com
We appreciate you taking the time to provide us with your feedback. We're here to help you with your JBL Tune 230NC TWS. Please ensure that the e...
Buy something else!
These were good... until they needed to be charged. The left earbud simply won't charge. The case is full charge, my left earbud is staying 0%. I've already followed all instructions to ensure proper connectivity. Full disclosure, this is actually the 2nd set. First set I returned to the store withing 15 days for this same issue. And here we are. 2nd set doing the same thing. For the price, this is theft.
From jbl.com
Thank you for taking the time to provide us with your feedback. We're here to help with your JBL Tune 230NC TWS. We recommend cleaning the contac...
Good sound but don't plan on watching any videos
Good: Pairs easy, Decent sound quality, OK Noise Cancelling. Bad: BT Driver is not Low Latency causing Video to not be in sync with Audio on any platform, Notification sounds too loud. My wife got me these earbuds for Christmas this year. When I first paired them up I was pleased with the sound and the fit. I mix audio and video as a hobby. Then I watched some video to see how they worked. That's when the wheels fell off the wagon. The sound was always 1/2 to a full second off from the lips...
From jbl.com
Thank you for taking the time to provide us with your feedback. We're always looking for ways to improve. We'll make sure to submit your feed...
Great earbuds!
These are great. Might want to change the size to the biggest one included to get the best insolation and quality, depending on your ears. To get the sound signature I want - lively, punchy and smooth non ear piercing yet detailed sound, I used the EQ settings in JBL app attached below. This made them shine, big difference.
From jbl.com
Okay product. Great with updated driver.
This works really well with my phone. Will not connect to my laptop as an audio device. Only pairs as "other device" making them useless for my laptop.
From jbl.com
Thank you for taking the time on providing us with your feedback. In most cases when a laptop has issues connecting to headphones, it's caused by...
Everything you need to know
My lovely mother bought me this and I do quite enjoy it!! To turn on and off the sound cancellation, you have to hold the left earbud down (make sure your hair isn’t in the way) and count to one Mississippi. It works to turn the audio both on, and off. To pause what you’re listening to, you hold down the right earbud for one Mississippi and it will pause. The battery life is one thing I really enjoy about it because out of all the headphones I have ever used (which is a lot) this has the longest...
From jbl.com
Better than my AirPods Pro’s and beats buds
I purchased these after purchasing our college age daughter a pair to replace her 2 pair of LOST overpriced AirPods. I have AirPods Pro’s and these surpassed them. I love the app and Noise Cancellation. People say they can hear me better and clearer while On calls as well. They are a little bulkier than AirPod pros however, they actually stay in my ears! My AirPods and my Beats buds fall out. I have fallen asleep with one in my ear multiple times and it is always still in my ear when I wake ...
From jbl.com
Wouldn't recommend
The quality of these headphones are great! But, I couldn't get over the skipping of the music, the constant bluetooth disconnection and speeding up the music. I thought my first pair was maybe a dud so I exchanged them for a new pair. The second pair did the exact same thing, so unfortunately I had to return them altogether.
From jbl.com
We appreciate you taking the time to provide us with your feedback on our JBL Tune 230NC TWS. We're sorry to hear that it didn't meet your ex...
Mixed
Product is fine, but don't expect to get ur item even remotely close to the date it says you'll get it. The tracking number didn't work till the day it said I'd receive the item, then didn't get it till 10 days after that. Took 2.5 weeks all in all. So if you getting it as an Xmas gift buy it from somewhere else cuz u ain't getting it by Xmas. Don't believe whatever date they give u. Add 2 weeks to that n that's when you'll actually get it
From jbl.com
We appreciate you taking the time to provide us with your feedback. We're sorry to hear that it didn't meet your expectations. We're alwa...
Bad connectivity between multiple devices
Don't buy this if you want to use it with Multiple devices. I was using Samsung bud that got missing before I bought this JBL. With samsung and apple you don't need to disconnect manually from one device to switch to another paired device but this JBL forces you to manually disconnect one to connect another. The mobile app on android is a total mess... it keeps flicking around, I expected a stable app from JBL than this MVP app. It's a total waste of my money.
From jbl.com
We appreciate you taking the time to provide us with your feedback on our JBL Tune 230NC TWS. We're sorry to hear that it didn't meet your ex...
Failed to meet basic expectations
Within 3 months the right earpiece started having trouble connecting to the charging port. Now it rarely holds a charge. Will connect to my phone while I’m driving and force the disconnect from my car. I imagine this all comes down to a faulty charging port. Losing faith in the brand.
From jbl.com
We're here to help with your JBL Tune 230NC TWS. Let's try these steps to isolate the issue. We recommend cleaning the contact pins on e case...
When it works, sounds good
MANY PROBLEMS I bought these headphones 4 months ago. This is actually my second one. The first one, after a week of use, gave me a problem with the left earphone, and it wouldn't turn on again at all. I thought it was bad luck and decided to exchange it. It took a month for the same problem to happen again. Only this time I found out that if I put oil in the connectors it gets better. Even so... I can't leave it connected to any device, laptop or cell phone. Even when I put the headphones in th...
From jbl.com
Thank you for bringing this to our attention. We'd like to work with you directly to address the issues you're experiencing with your JBL Tun...
Not That Great
These might be good ear buds if I didn't constantly have to make sure it's connected to my phone. I have an 12 Pro and here are the issues I constantly have with these ear buds: *Sometimes one ear bud will turn on mid conversation *Sometimes they won't connect when a call comes in *Sometimes I'll answer a call when the ear buds aren't on my ear and they pick up *Sometimes I'll decide to change the out put from the ear buds to my phone and mid conversation it just connects back to the ear buds T...
From jbl.com
Thank you for bringing this to our attention. We'd like to work with you directly to address the issues you're experiencing with your JBL Tun...

We appreciate you taking the time to provide your feedback on our JBL Tune 230NC TWS. We recommend cleaning the contact pins on the case and earbuds ...