Ratings may include incentivized customer reviews.
What Customers Are Saying
The product offers good sound quality, powerful bass, and effective noise cancellation, but a significant number of users report reliability issues with the earbuds failing to charge or work properly after a few months of use. Some also found the noise cancellation ineffective and the fit uncomfortable for long-term wear. Overall, the product provides good value, but potential durability concerns should be carefully considered.
Customer review summary generated by AI, including incentivized reviews.they dont last long at all
stopped working after like a month of use, bought JLab earbuds for half the price and theyve worked for the last few years since
From jbl.com
Stuck in mono mode
I purchased these and after 3 months, they got stuck in mono mode. I tried everything online and they wouldn't come out of this mode. So they buds won't sync together. Only one works at a time. I did way til after the 1 yr to reach out about them since I had other buds but they would not take them back. My fault for waiting. But be aware! If they happen to get stuck in this mode after the 1 year, they may not sync together again. And thats a shame since the sound quality was really good.
From jbl.com
Thanks for your feedback. We appreciate your input and we'll make sure to forward it to the appropriate team.
This is terrible, they die within 15 to 20 minutes
From jbl.com
Thanks for your feedback. We recommend cleaning the contact pins on both the case and earbuds with a cotton swab dipped in alcohol. Please ensure the ...
Good but not without issues
I’ve had a pair like this before that were great. The sound is always nice good bass but this set seems to have some issues. Sometimes they will cut out for a few seconds for seemingly no reason. I’m aware they are refurbished but even still sometimes it’s annoying.
From jbl.com
We’d like to work with you directly. Our customer support team will reach out to you via email shortly.
Avoid!!!! Terrible charging
DO NOT BUY. The right earbud WILL NOT CHARGE. They tell you to clean it with alcohol, but that works maybe 2% of the time. It doesn't matter how much you clean it, how gently you place it in, there will come a day, very very soon, where they just absolutely will not charge.
From jbl.com
We'd like to work with you directly to address the issues you're experiencing with your unit. Please contact us through this link: https://support.jbl...
Not properly refurbished
The left earbud does after a few minutes. Had the name of the previous owner
From harmanaudio.com
Not long lasting
I bought these A little over a year ago and was thrilled at first. Unfortunately, a year later, the left one only holds a charge for about 1 to 2 minutes and the right one may be a day With minimal use. The case is now needing to charge every night.
From jbl.com
Thank you for reaching out. To isolate the issue with your JBL Tune 230NC TWS, we recommend charging the earbuds up to 100% and play music on low to m...
Abysmal Reliability
I bought a pair of these 11/2024. By 05/2025 I had issues with the devices registering as being in the charging dock - they would continue playing in the pod and would never turn off. After cleaning and factory resetting, same problems. I sent them back for a warranty replacement. The warranty replacement had issues that have been mentioned in many reviews: one of the ear buds would not hold a charge and would die after a few minutes. They agreed to send me a “comparable” product instead. The co...
From jbl.com
Thank you for bringing this to our attention. We'd like to know more about the issues that you're experiencing with your JBL Tune Flex. Please contact...
Great earbuds but charging issues
Left earbud works perfectly but the right one just stopped working and even when I charge it it only works for a minute before it stops working
From jbl.com
We're here to help with your JBL Tune 230NC TWS. We recommend cleaning the contact pins on the case and earbuds using a cotton swab with alcohol. Char...
Poor battery life
Poor battery life. Did ok while new, but after awhile, both earbuds last about 30 min. Would not recommend. Sound is great as all JBL products I have had.
From jbl.com
Cool product...TERRIBLE RELIABILITY
Welp, here we go again. 6 months in, and another faulty pair of headphones that I'm going to try to get replaced. This would be my 5th pair of headphones from JBL in the last two years. The first three (Tune 225 tws) all came apart at the seam in the exact same spot, making them excruciatingly uncomfortable to wear. So, I upgraded to the Tune 230 tws. Different product, same shoddy craftsmanship. With both pairs of the Tune 230s the right headphone simply stopped charging, seemingly for no reaso...
From harmanaudio.com
Thanks for your feedback on our JBL Tune 230NC. We're always looking for ways to improve, We'll make sure to pass this along to our development team. ...
Short lifespan - Good for music but not for calls
When I first bought these I loved them. I appreciated the app to adjust controls, etc. I purchased these for work (calls and MS Teams meetings) as well as personals calls, and listening to music while exercising. I was really looking for good sound quality that blocked out the noise in my background so only my voice was heard on the other end. Unfortunately these weren't it. People on the other end of my calls could hear everything in my background plain as day and at times my background noise ...
From jbl.com
Thanks for your feedback on our JBL Tune 230NC. We're always looking for ways to improve. We'll make sure to pass this along to our development team. ...
Very disappointed
This is the worst Air Bud that I've ever had, I've had it for almost a year, it has stopped charging up to 100% Within 5 months after having it and when it charges claim fully with all the lights lit and I use it within 15 minutes it says I only have 10% left of battery use. I also noticed that the left earbud wasn't working you can't hear anything in that earbud. Very disappointed with this Air Bud I thought it would have last for a very long time but it hasn't what a waste of money on this ite...
From jbl.com
Thanks for the feedback on our JBL Tune 230NC. Please know that it's possible that the battery is losing its capacity. Volume and usage can affect the...
Keep connecting while in closed charging case
They keep connecting to device even tough they are inside the case. I've cleaned the contacts on the buds and in the case. The buds are both charging fine, but the case keeps losing charge because the buds are always trying to connect.
From jbl.com
We appreciate you taking the time to provide us with your feedback. The earbuds of our JBL Tune 230NC should turn off once the charging case is closed...
Audio Keeps Cutting Out
I got these headphones for Christmas. Now that I'm using them a month later I'm realizing that they keep on cutting out but not disconnecting. Then only on goes back one. It is extremely frustrating. At this point definitely not getting another JBL production.
From jbl.com
DON'T BUY THIS
Trash. Worst one I have ever used. Worst hardware.
From jbl.com
We appreciate you taking the time to provide us with your feedback. We're always looking for ways to improve. If you need assistance with performing s...
Great headset
Speaker could of been a little louder, but overall it's good.
From jbl.com
Had these for 2 months , noise cancelling is really annoying , pulsating bass is just unbearable in everyday use + poor battery life( case s battery drains just itself without earbuds in) . Otherwise i love jbl speakers , but earphones are not great.
From jbl.com
We appreciate you taking the time to provide us with your feedback. Please know that the battery may be losing its capacity. We would like to work wit...
Works great until it starts to not work after abit
I bought this a while ago, and for like the first year or so it worked great, but after a few falls (I'm very clumsy) I got a case. And a few months after that, it started to not work properly, for example one earbud had less audio then the other, and they didn't sound great and the sound from activating noise cancelling and stuff didn't work great. I'm pretty disappointed in this these days, but before it worked great.
From jbl.com
Thanks for your feedback. We're here to help. Here are some troubleshooting steps that might help to isolate the issue. First, you may try to clean th...
Very good noise canceling ear buds.
Very nice, but had to send the first set back. Otherwise made my plane trip very enjoyable with the noise canceling
From jbl.com

Thanks for your feedback. We appreciate your input and we'll make sure to forward it to the appropriate team.