Ratings may include incentivized customer reviews.
What Customers Are Saying
Customers overwhelmingly praise the key-cutting service for producing accurate duplicates that fit and operate locks perfectly. Most reviewers highlight that keys worked immediately without modification, with many noting exact matches to originals and smooth operation. Staff assistance significantly enhances satisfaction, with customers commending friendly, knowledgeable employees who guide the process. A small group reported issues with self-service kiosks, citing keys that were too thick or required adjustment. Despite these minor concerns, most customers consider the service reliable and effective, particularly when assisted by store associates.
Customer review summary generated by AI, including incentivized reviews.Lowe’s staff is very helpful
Would RecommendI like it . It works great
Verified Purchaser
The associates are friendly and helpful.
Would RecommendI purchased 4 keys and they worked perfectly.
Verified Purchaser
Good customer service
Would RecommendIt works perfectly
Verified Purchaser
Copy key
Would RecommendWorked great when I got home.
Verified Purchaser
Compare the keys to be sure they match perfectly.
Would Not RecommendThe service person was fine. The key was slightly cut a little off. It only went in half way. I went to a local locksmith. Only $3 and it works fine.
Verified Purchaser
New key that worked.
Would RecommendWorks as expected. Nothing else to say
Verified Purchaser
It's better to get the keys done at Lowes
Would RecommendLiked that it was the same size key as the original key and the price of the keys.
Verified Purchaser
Hello, We're sorry to hear that your key may have been improperly cut or selected. Please return it to the retailer for a refund or exchange the ...