Ratings may include incentivized customer reviews.
What Customers Are Saying
Customers overwhelmingly praise the key-cutting service for reliability and speed, with most reporting keys worked perfectly on the first attempt. Many highlight employee helpfulness and professionalism, noting human-assisted cutting delivers superior results compared to self-service kiosks. Keys consistently matched or outperformed originals. Price emerges as the primary criticism, with some finding costs higher than expected, though this rarely deters repeat customers. A few experienced individual key failures resolved by re-cutting. Overall, reviewers strongly recommend the service despite pricing concerns.
Customer review summary generated by AI, including incentivized reviews.Great they have this service available
Would RecommendGood product
Verified Purchaser
It was a simple process
Would RecommendLowe's Associate was professional and very helpful. The key worked smoothly without any problems.
Verified Purchaser
They are way over priced
They worked well
Verified Purchaser
Athens store employees are the best@
Would RecommendI ask a young lady where i could get a key made, she said right over here and I'll be glad to make it for you. She stopped doing what she was working on and took me to the key machine and had it done in just a matter of minutes. She was so kind and ask if there was anything else i might need to locate. I wish i could remember her name. She went above and beyond. I would give her a gold star for her awesome customer service.
Verified Purchaser
Sometimes the customer service is a little back up
Would Recommendcustomer service were friendly the gentleman that worked in that department that helped me out was friendly the service was fast and the Lowe's location was very convenient
Verified Purchaser
It’s a key, it’s a good key…
Would RecommendWhat was even better was the delightful conversation that I had with the Lowe’s teammate while he made it “my” key.
Verified Purchaser
The key worked, and we had great service.
The employee was very helpful on this
Verified Purchaser
Key copy price a little high
Would RecommendKey copy worked fine. Price was more than expected.
Verified Purchaser
Door key
Worked well
Verified Purchaser
Perfect keys
I had my reservation about the keys, usually I had to go back to adjust them, but the nice man that made its was very professional.
Verified Purchaser
Keys
Would RecommendI purchased keys for my salon. Ron was able to complete the order promptly and without any issues. Thank you.
Verified Purchaser