Ratings may include incentivized customer reviews.
What Customers Are Saying
Customers overwhelmingly praise the key-cutting service for reliability and speed, with most reporting keys worked perfectly on the first attempt. Many highlight employee helpfulness and professionalism, noting human-assisted cutting delivers superior results compared to self-service kiosks. Keys consistently matched or outperformed originals. Price emerges as the primary criticism, with some finding costs higher than expected, though this rarely deters repeat customers. A few experienced individual key failures resolved by re-cutting. Overall, reviewers strongly recommend the service despite pricing concerns.
Customer review summary generated by AI, including incentivized reviews.Copied a key
Would RecommendIts cheaper than the machine
Verified Purchaser
This machine does not work all the time.
Does not work. And has sharp ages.
Verified Purchaser
Great accuracy
Would RecommendAvailable staff to make key, worked the 1st time i used it
Verified Purchaser
nothing
Would Recommendgreat quality
Verified Purchaser
Quality materials
Would Recommendworks well
Verified Purchaser
Make sure key does not say don't duplicate.
I took the key to get a copy. They did it. It did not work. I took it back, they made another. It did not work. I found out from our property manager that our keys CANNOT BE DUPLICATED. So, it was not Lowes fault.
Verified Purchaser
Key cutting
Would RecommendOne and done. Had my house key cut 4 different times at another hardware store before I took it to Lowe's than it was one cut and it worked.
Verified Purchaser
Good service
Would RecommendFast and accurate
Verified Purchaser
Hello, We're sorry to hear that you're unhappy with your in-store experience. This would be best addressed with the manager of the specific l...