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Nest Hub Max  Smart Speaker with Google Assistant Voice Control in Chalk

Ratings & Reviews for Google Nest Hub Max Smart Speaker with Google Assistant Voice Control in Chalk

4.2
782
Review
 4.2 out of 5
782 Reviews


79% Recommend this product

Ratings may include incentivized customer reviews.

What Customers Are Saying

Customers overwhelmingly praise this smart display for seamless Google ecosystem integration, crystal-clear screen quality, and responsive voice control for recipes, video calls, and smart home management. Many highlight impressive audio performance and appreciate facial recognition and photo display features. However, a notable group reports persistent camera malfunctions and occasional Wi-Fi disconnections despite troubleshooting. Some find the interface limiting or consider it overpriced. Overall, most customers view it as a reliable smart home centerpiece despite these drawbacks.

Customer review summary generated by AI, including incentivized reviews.
782 Customer Reviews

Very cool

Would Recommend

My wife loves it. The bigger screen makes using it very easy and the features are really cool. I would recommend getting one!

December 13, 2021

From Google LLC

Buy one!

Would Recommend

This is great. I love using it to listen to music in my house but it’s definitely helpful as an assistant answering whatever question I throw at it. Pull up recipes when I’m cooking and watch videos when I’m eating. Worth the investment

December 13, 2021

From Google LLC

It’s ok. Need feature improvement.

Would Not Recommend

Pro: I like the subwoofer in the back. Audio has nice bass. Cool live and personal photos wallpaper. Voice accuracy is on point. Connects to third party Smart devices and Spotify better than apple mini. Cons: No dedicated apps. If this were an android OS with YouTube apps. It would be awesome. Can’t really access your YouTube account or history or liked videos for cooking. Pointless if I saved a recipe video on my laptop but can’t access on the nest hub Max. Overall limited.

December 13, 2021

From Google LLC

Response from Google Customer Care

Hi Average Joe, thanks for sharing your review. We're sorry to learn that you're experiencing some difficulties with using your YouTube account, histo...

Google Customer CareDecember 17, 2021

Has never worked right

Would Recommend

In my opinion, the Nest hub max is a great device. Unfortunately, I truly believe my unit has had an issue since day one. Voice commands are delayed up to 20 seconds before execution. Touch screen also is delayed when swiping. My family ownes the same product, but with no issues. All 38 other smart devices in our home, including nest Wifi and two points, work so well!! Our home is 90% Google and Nest products, and we've loved them for years!! This hub Max has maxed out my patience however.

December 13, 2021

From Google LLC

Response from Google Customer Care

Hi Marc G, thanks for the feedback that you shared about the Nest Hub Max. We appreciate you for being heavily invested with Google and Nest products ...

Google Customer CareDecember 16, 2021

Great Except for Camera Not Working

Would Not Recommend

I have 5 different Google Nest products in my home and they are usually easy to install, reliable, well integrated with each other as well as other technologies, and really well designed. That’s why they are worth it, even though they are not the cheapest option on the market. That makes the (known) problem of Max Hub cameras not working in certain circumstances really disappointing and frustrating. It feels uncharacteristic of Google Nest to have a product with a known problem out in the market...

December 12, 2021

From Google LLC

Response from Google Customer Care

Hi there, thank you for sharing your review with us. We're sorry to learn of the disappointing experience you had with your Nest Hub Max and its camer...

Google Customer CareDecember 17, 2021

Home Max

Would Not Recommend

The camera room monitoring feature stopped working

December 11, 2021

From Google LLC

Response from Google Customer Care

Hi Tom H, thanks for your feedback. We're sorry to hear that the camera feature for Nest Hub max stopped working. If you're willing to try, resetting...

Google Customer CareDecember 15, 2021

Pretty cool, but hoping for a lot more soon

Would Recommend

I expected this to be a very cool addition, it is but it could do so much more. Like watching all my security cams at the same time. Casting to my tv would be cool. Maybe I am still too new to it and learning as I go. The sound quality is good, the screen is clear and crisp. Had issues with setup, but after 2 days of trying I finally nailed it, was not as easy as gen ll hub. Wish it acted more like my Pixel 6 Pro. But all in all not too bad.

December 11, 2021

From Google LLC

Nest Hub Max

Would Recommend

Was easy to set up and use. Picture frame function works well adjusting to the room lighting and diming down to only a clock display when all the lights go out. Music feature also works well from voice commands. Communication features are also easy to use. I also enjoy viewing my Google Nest Outdoor camera when my kids decide to play out front while i am working from my home office. Although the voice features work great, i hope that google will add features to the app to give the user the ab...

December 10, 2021

From Google LLC

Near ideal with some setup stumbling blocks

Would Recommend

I shopped around before buying the Nest Hub Max, and am completely pleased with its overall form and function. Initial setup is rather straightforward and uncomplicated. But most users will pull their hair out trying to move this device to a different WiFi network, as Google saw fit to hide the necessary controls inside an unusual place ("Device Details") within the Home app, so you almost have to know in advance where to look. Even then, good luck to you, because your smartphone also has to be ...

December 9, 2021

From Google LLC

Home Monitoring won't work

Would Recommend

Have spent hours with google support, and they cannot help me to get the home monitoring feature to work. Everything else is great except I cant monitor the home while away through the hub max.

December 7, 2021

From Google LLC

Response from Google Customer Care

Hi ckfouard, we appreciate you for sharing your feedback on Nest Hub Max, and it’s unfortunate to learn of your issue with getting the home monitoring...

Google Customer CareDecember 11, 2021

Does...Most of what it should

Would Not Recommend

Overall it's an OK product. It works well for the things it does. There are a couple of BIG improvements that could be made though. A. browsing and saving recipes that aren't from your specific vendors (My wife and I have pinterest boards full of recipes we basically can't use with this thing). B. Browsing youtube without using the voice functionality. Sometimes it would be better to just be able to search. C. Add more gestures for things such as skipping songs. D. better video call integrat...

December 7, 2021

From Google LLC

Response from Google Customer Care

Hi Ryan, thanks for taking the time to share your feedback. We appreciate your insights, and we do apologize if your Nest Hub Max didn’t meet your exp...

Google Customer CareDecember 10, 2021

Perfect for us

Would Recommend

I recently purchased the Nest Hub Max as an upgrade from the Home Hub we use in the family room. I love the upgrade, mostly for the fact that we can talk to my husband on duo video call via a bigger screen! He's on a towboat 5 weeks, and only home for, so the capability of having more FaceTime with daddy is a huge deal for my two small children.

December 6, 2021

From Google LLC

Loving it

Would Recommend

Got out Hub when we moved into our new home and I love how easy it is to use. It’s so convenient.

December 6, 2021

From Google LLC

A must have for EVERY FAMILY!

Would Recommend

We use our google nest hub max on a daily basis. It is useful for so many things. Weather, timers, recipes, playing songs, learning new things on YouTube, and the list goes on

December 5, 2021

From Google LLC

Z wave not supported

Would Not Recommend

Owned for a week, does not support z wave devices so I could not operate light switches or locks with this hub. Also difficult to access web browser and streaming apps. Returned it got an Alexa instead as her skills allow me to connect to my z wave devices amongst other things.

December 4, 2021

From Google LLC

Response from Google Customer Care

Hi Charles, thanks for posting your feedback. We’re sorry to hear that Nest Hub Max didn’t work for you and had to return it. Your feedback is importa...

Google Customer CareDecember 7, 2021

Camera won't work

Would Not Recommend

The hub is great for everything except the camera feature. It worked for about a week and now it won't work at all

December 3, 2021

From Google LLC

Response from Google Customer Care

Hi Jen's, thanks for taking the time to share your feedback with us about the Nest Hub Max, and we’re sorry to learn that the camera on Nest display w...

Google Customer CareDecember 5, 2021