Ratings & Reviews for Generac Protector 48000 -Watt Single fuel Home Standby Generator

Exceptionally quiet.

Best investment I've made. Have had 2 power failures in my area since install and generator never failed us. Has run over 20 hours in last month since install while we stayed comfortably inside.

Great product except for shipping damage.

The delay in getting the product was excessive. Upon delivery it had damages to the enclosure. It also was set up for natural gas and we are propane. We had to wait for the part to correct this before install was completed. We are still awaiting replacement parts to correct the damage to the enclosure. These are to come from the installing business. The unit is installed and operating even though it is pending receipt of the parts.

Product appearance is awesome and has great features.

I just had this installed in June 2023. Can’t say much about it except it seems to operate as advertised so far.

Installed and still does not work

Waited 16 months, finally installed, still does not work.

Wish I had purchased 22 yrs ago.

Nice and quiet. Will eliminate worries about hurricanes.

overall good

Love the product. However, the service guy install the auto alert system on my unit and no one ever call to help me set up the system on my phone.

Generac products are number one

Generac products are #1 I will recommend this product to everyone I meet

Disappointed with “Upgraded” Features

Purchased a 30 kW liquid cooled unit. It took almost four months for delivery. I purchased the liquid cooled unit because I was told it would be quieter; there is no noticeable noise reduction. At the installation, it was discovered that the liquid cooled unit will not connect wirelessly and I would, at added expense need to run a line to my modem. So, mobile link is useless to me right now. I have no doubt, the product will run if I loose power but I don’t think it was worth the upgrade. #Disap...

New unit, failed twice in three weeks

48kW unit, big and bulky, installed less than month ago and lost power twice and TWICE THE GENERAC HAS FAILED TO TURN ON! Working with electrician and still not fixed. So disappointed in this $20K+ “investment”

Long Term Generac Generator Owner

I had my first Generac Generator probably more than thirty (30) years, I actually can't remember how long ago we purchased it, maybe longer than thirty (30) years ago. It was a permanent installation on natural gas and I think if I remember correctly it was an 10kW unit and I never had an ounce of problems with it. I serviced it regularly and it exercised weekly. We moved from Southwest Kansas to the North Texas Area and immediately I started working on obtaining another Generac Generator, no qu...

Good experience with a few bugs to get off my chest...

The lead contractor for my project did a great job. Unfortunately, he did have to spend a lot of time apologizing for the "sub's" work. The concrete pad is below standards and looks like it. On the bright side, I've had power drop out more than just a few times since the install, and within seconds, my Generac is up and running. Although I did a lot of poring over my budget to justify this, by the second instance of power dropping out and my generator picking up the slack, I feel like "it's a ba...

Product has great features.

I really can’t give an honest opinion about the operation of the unit yet because I can’t seem to get it operational. 😞

damage

Unit came with a damaged fan blade, and oil is leaking or spilled on bottom of unit. Now i have to hire a certified tech to come out and replace the fan blade since it was damaged in the factory. Unit is also throwing codes, haven't been able to start it. Their air cooled units seem much better.

This machine really was a lifesaver during the storms.

My 38 KW is something I cherish and I'm so grateful for the installation. Justin and Peter and their team were all so helpful.

Still not working.

During first startup inspection, the tech discovered an issue and couldn’t start up. A couple of weeks later, they came out again with replacement part and found yet another issue. This has been a huge disappointment. How many times do I have to make a warranty claim on a unit I have never been able to start up? A replacement should have been offered. Obviously this is a bad unit.

Great Experience with Generator Supercenter of Nashville

I have a mixed review. I love the product and I enjoy working with Generator Supercenter of Nashville. But my overall experience is leaning negative because of unbelievable hassles getting propane. While that has nothing to do with the generator, it has everything to do with it because the generator uses a lot of it. I am six months into trying to get my propane tanks upgraded and working with Amerigas is nothing short of ridiculous. I see no end to it. You can't call anyone (automated a...

Happy Customer

I purchased a 48kW Generac standby generator from Auxiliary Power Systems of Remlap, Alabama. Their technicians arrived last month as scheduled for two occasions to: (1) pour the generator slab, and (2) generator installation. Our local utility service was able to run a natural gas line prior to generator installation. The installation itself went well with no issues and has run each exercise cycle as expected.

27 kw liquid cooled 1800 rpm

The generator was installed sooner than expected. Hook up took a full day, digging trenches, transfer switch, wiring and test run. Slab was poured 2 weeks prior to generator install. Technician provided an excellent overview of features and maintenance. Setting up touch pad and Wi-Fi straight forward. As recommended by technician I have been running generator a couple ours per day with a load to break in and perform first service. Generator Carries whole house with no issues, 2 central hvac unit...

Comes on when the power goes out!

I live in TX where spring storms and sever winters can knock out power. On May 5th a lightning strike took out my power, in the past that would be a huge problem but not this time. Within a minute my Generac generator automatically kicked in and brought the power back on!

Woks so well I bought one for our weekend home.

I bought my first Generac 30kw 5 years ago. We have had zero problems. So I thought it was a no brainer to add a Generac to our weekend home.