Ratings & Reviews for Generac Mobile Link Home Standby Generator (2010 - Present) Wireless monitor

Love it

Highly recommend getting one. Going on 3 years now and still running great

Unreliable

Literally the worst device I’ve ever bought. Totally unreliable connection.

Company does not stand behind product

I had two of the propany tank sensors. First one broke within two warranty and was replaced. Second one broke right after expriation of warranty period. I was advised from Service Rep: "The warranty, if past 2 years, is expired, and water intrusion counts as an Act of God, and would therefore not be considered warrantable. This means that you may possibly want to consider buying a new module. " Great ! :-)

No more WIFI $$$

You have to pay an anual fee ... they had a WIFI model before but they dont do it anymore ....

Mobile Link WiFi review

We had a Generac 14KW whole house generator installed in September 2023 and have had nothing but problems with connectivity to the Mobile Link system. The longest that the Wi-Fi connection has been able enable to the generator has been less than 50% of the time we’ve had the generator being the end of December 2023 at this time. We bought the generator in part due to the Mobile Link system and what it offered but it certainly has not operated as advertised . The generator installation company ha...

LTE stopped working 2 months out of warranty

On 7/28/22 my vendor replaced the CDMA communicator with an LTE unit. On 9/29/23 my Generac stopped communicating with Mobile Link. On the advice of a ML rep, I cycled power to the LTE unit, but to no avail. I noticed that the antenna appeared to be broken, so I thought I would first try replacing the antenna. I called ML today (Ref# 9152541) about an antenna and was referred to this page which only offers a new LTE unit

Useless

Device keeps losing internet connection, every month o. Average, in spite of extender close by. Cannot be reconnected remotely. What is the value of a remote monitor that can only be reset in person.

Thankful!

We are so happy & thankful we have this generator for the next time we lose power. Hopefully nothing bad happens where we HAVE to use it but if we do need power now we have it. We had 2 BAD storms within 2 month & were without power for several days each time as were many others. Praying there are no more storms but we are prepared now for it.

TANK MONITOR Model #7009

I have know cell service at property, Wi-Fi and Wi-Fi calling only .Currently this is a cell based monitor will not connect to WIFI. WIFI monitoring for lp tank, hardware connect to ecobee would be great. I currently have Wi-Fi connection on generic generator that connects to house Wi-Fi to Eco bee for monitoring generator

Poor connection

Mobiles link is a be ry poorly designed app. Even with a strong wi-fi signal,50-60%, you will get a ‘no single’ message every 1-2 days after reconnection. Very annoyed app. Wast money to install it. Waste time and effort to use the mobile link. I regret to install Generac, instead of other brand generators

drops internet constantly

Had this installed for 6 months and keeps disconnecting randomly. Tried adding an extender and changing location Way more trouble than it is worth.

no support

don't expect to receive support be ready to pay monthly subscription fees as if 18,000 dollars isn't enough they leach you for mor every month No do it yourself capabilities either you need to contact these people and they will not answer your call Extreme frustration

Needs updates for WiFi

My current internet provider switched to a 5ghz router, WiFi for generac guardian is only a 2.4ghz. Some people don’t have almost 400 dollars to spend on a 4G LTE accessory, and 70 dollars a yr. Generator needs update to meet current and modern technology of 5ghz.

Doesn’t work. Won’t connect

Doesn’t work. Will not connect to Wi-Fi. Even after they installed new batteries

Great features, user friendly.

I just had my Generac #7291 26KW air cooled w/ Wi-Fi installed. Peace of mind for this upcoming Winter. Worth every penny, now I don't have to worry about possible power outages this coming Winter. Thank you for such a great product.

So far so good.

Have had my 24 for about 8 months now. Haven’t had an outage yet. Battery is dead on the tank monitor, I don’t think the monitor was ever set up correctly. But in general I am happy with the installation. Professional job.

Not reliable

When my generator exercises it’s not recorded in my history status !

Wi-Fi Connectivity Constantly Fails

The Wi-Fi module is horrible. It constantly disconnects from Wi-Fi after a few hours despite being within 10 feet of the Wi-Fi access point. Constantly have to go through the Wi-Fi configuration process to reconnect. Monitoring service is virtually worthless since the Wi-Fi module drops connect.

Best protection we ever purchase for our home

Went through 98 ice storm, no fun. Had older manuel hook up generator since then , but had to be home to hook up. Since getting generac in September 2022 lost power for 56 hours , this machine worked beautifully , nothing to hook up manually, even if we were out i know sump pumps would function as well as fridge , freezer. Etc. Just a great peace of mind . Love it. Pat & Madeleine St Pierre

22K engine was bad right out the box

I purchased the 22K Generac and the engine locked up on first start. Took 2 months to get replacement engine installed. Will see how long this one lasts.