Ratings may include incentivized customer reviews.
What Customers Are Saying
Customers praise the stacking kit for holding dryers securely without rattles and fitting perfectly with compatible appliances, with many noting easy installation and solid stability. However, widespread frustration centers on the high price for basic metal brackets and screws, with many feeling it's unjustified. Several report receiving defective or incomplete kits with missing parts or incorrect brackets, requiring returns. Despite quality concerns and installation complications, most customers find the product functional and worthwhile for safely stacking appliances and maximizing laundry space.
Customer review summary generated by AI, including incentivized reviews.Not sure about the stacking unit.
It wasn't the problem's fault... the delivery guys were great, but I asked them to not stack the unit, but just leave the stacking kit for me incase we wanted to stack them, but they forgot to leave the stacking kit. They said they were going to swing it back by, but never did.
Lowe’s provide excellent service.
Would RecommendNone
wrong item
Wrong item
To best address your concern, please reach out to Lowe's Customer Care at 1-800-445-6937 or Text 84109 for further assistance. They can either ad...
Percy
Would RecommendEmployee not very up to date on the product. Didn’t offer installation, only delivery.
We understand the importance of a good installation experience. If you need any assistance with your delivery and installation, please contact Lowe&#...
Required for stacking...
Would RecommendNecessary for 'stacking' - but I really wish it tied the FRONT DOWN more, rather than just the back, and padding on the sides. It would have made moving the 'stacked unit' as one easier. $75 for 2 pads and 4 brackets is UGLY HIGH, and frankly WAY TOO MUCH, but they work. And there is no 'noise' between the units when either are running.
We're glad to hear that stacking kit is working well! Thanks for taking the time to share your feedback!
Dont let people bully you
Would RecommendIt was exactly the right part sugested by the salesman Sadly the two gentlemen that came to my home had no interest in stacking the beautiful set of washer and dryer They refused telling me i had the wrong stacking kit and tossing the washer manual under my front porch leaving it there when i called them looking for it he said oh sorry i dropped it under your porch.
If you have not already done so, we encourage you to reach out to Lowe's Customer Care at 1-800-445-6937 to discuss your concerns.
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We appreciate you letting us know your experience with the delivery of you washer and dryer. We know how important it is to have the stacking kit in ...