Ratings may include incentivized customer reviews.
What Customers Are Saying
The product allows stacking of the washer and dryer, but has quality issues. The adhesive on the rubber pads often does not stick well, requiring additional glue or tape for secure installation. The provided screws may not tightly secure the dryer, raising concerns about long-term stability. The overall design and construction quality is seen as poor, especially given the high price. There are also reports of incorrect or missing parts being delivered, leading to frustrating installation experiences. While the product serves its basic function, many feel the quality and value do not match the price.
Customer review summary generated by AI, including incentivized reviews.Not sure about the stacking unit.
It wasn't the problem's fault... the delivery guys were great, but I asked them to not stack the unit, but just leave the stacking kit for me incase we wanted to stack them, but they forgot to leave the stacking kit. They said they were going to swing it back by, but never did.
Lowe’s provide excellent service.
Would RecommendNone
wrong item
Wrong item
Verified Purchaser
To best address your concern, please reach out to Lowe's Customer Care at 1-800-445-6937 or Text 84109 for further assistance. They can either ad...
Percy
Would RecommendEmployee not very up to date on the product. Didn’t offer installation, only delivery.
We understand the importance of a good installation experience. If you need any assistance with your delivery and installation, please contact Lowe&#...
Required for stacking...
Would RecommendNecessary for 'stacking' - but I really wish it tied the FRONT DOWN more, rather than just the back, and padding on the sides. It would have made moving the 'stacked unit' as one easier. $75 for 2 pads and 4 brackets is UGLY HIGH, and frankly WAY TOO MUCH, but they work. And there is no 'noise' between the units when either are running.
We're glad to hear that stacking kit is working well! Thanks for taking the time to share your feedback!
Dont let people bully you
Would RecommendIt was exactly the right part sugested by the salesman Sadly the two gentlemen that came to my home had no interest in stacking the beautiful set of washer and dryer They refused telling me i had the wrong stacking kit and tossing the washer manual under my front porch leaving it there when i called them looking for it he said oh sorry i dropped it under your porch.
If you have not already done so, we encourage you to reach out to Lowe's Customer Care at 1-800-445-6937 to discuss your concerns.
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We appreciate you letting us know your experience with the delivery of you washer and dryer. We know how important it is to have the stacking kit in ...