Ratings may include incentivized customer reviews.
What Customers Are Saying
The product has mixed reviews. Some users found the ice maker to be good and easy to use, with satisfactory ice cube size. However, many reported major issues, including low ice output, frequent breakdowns, ice cubes sticking together, and difficulties with installation and customer support. Overall, the product seems unreliable and of poor quality.
Customer review summary generated by AI, including incentivized reviews.Makes ice to slowly.
Would Not RecommendMakes ice to slowly.
Verified Purchaser
Ice maker
Would Not RecommendThe ice maker barely works. It does not make enough ice
Verified Purchaser
Hi Mike! Thank you for sharing your feedback with us. We’re sorry to hear that your ice maker is not producing enough ice—this is certainly frustrati...
Installed 2 weeks ago and hasn't made ice yet.
Would Not RecommendDoesn't work
Verified Purchaser
We are saddened to know that this has been your experience with your new purchased appliance. This is not the experience we aim for our consumers; we...
Small pebble ice
Would Not RecommendThe cubes are small, not a typical “ice cube” like from a tray, however, it makes plenty of ice quickly and works well so far.
Verified Purchaser
New ice maker
Delivery people did not install
Verified Purchaser
Good quality ice maker
Would RecommendIce Maker works great. I recommend.
Verified Purchaser
none
received the refrigerator On Thursday December 18, 2025 and as of today December 24, 2025, it still has not made more than a small tray of ice about every 4 hours which is not acceptable. I have tried several times to reach someone on the 800 number provided, with no luck. I feel like the install was correct but there is something with this product that we are not aware of and are not having any luck getting answers.
Verified Purchaser
Hi there. We’re very sorry to hear about the issues with your ice maker and the difficulty you’ve had reaching support. That’s understandably frustra...
Slow making ice
Would Not RecommendA bit slow making ice
Verified Purchaser
Lowe’s doesn’t install this like they said they wo
Would RecommendI like it
Verified Purchaser
Let the buyer beware….
The unit was installed by a delivery man who could not read English nor could he speak good English. His work order did not include installation of the ice maker.
Verified Purchaser
Hi AFCz, we understand your concern and appreciate you sharing your experience with your Frigidaire ice maker, model #IM117000. Since the installatio...
Waiting……
Would Not RecommendWhen our refrigerator arrived, there was a part missing to the ice maker. I was assured that it would be reordered and installed. That was ten days ago, and I have heard nothing from Lowe’s.
Verified Purchaser
Thank you for your feedback regarding the Top Mount Refrigerator Ice Maker Kit. We’re sorry to hear that your ice maker is producing ice more slowly ...