Ratings may include incentivized customer reviews.
What Customers Are Saying
The electric fireplace insert provides a realistic and cozy ambiance with its lifelike flames and logs. Customers are generally satisfied with its supplemental heating capabilities and convenient features like the ability to turn the heat on and off as needed. While a few reviewers noted the heat output may not be sufficient for larger rooms or found the appearance slightly artificial up close, the majority praise the product's overall quality and value.
Customer review summary generated by AI, including incentivized reviews.Quick easy way to have a "fire" in your fireplace!
Would Recommendeasy install, attractive, reasonable cost.
Verified Purchaser
Fireplace perfection
Would RecommendIt was a gift to my husband on his 85th birthday. He loves it. It fills the fireplace space perfectly. The cord is long! Its beautiful to watch. So much more...
Verified Purchaser
Hi grannynickel,
Thank you for taking the time to leave the positive review. We hope you enjoy. Glen Dimplex Americas Customer Experience Team...
Plastic shield visible
Would Not RecommendThere is an oblong plastic shield that reflects the electric flames, and it looks like a big plastic shield with lights on it even from across the room.
Verified Purchaser
Hi,
When this is placed into a fireplace opening the shield is less visible in a darker environment. Glen Dimplex Americas Customer Experience...
Be very careful with front legs.
Would RecommendLooks good but, front legs are very thin weak plastic especially the right leg.
Verified Purchaser
Hi Firepl,
Yes, never pick up the unit by the legs always the grate. Thank you for the reminder. Glen Dimplex Americas Customer Experience Team...
Realistic Replacement
Would RecommendIt was the perfect insert for our old wood burning fireplace.
Verified Purchaser
Hi Mountain Mama,
Thanks for taking the time for the positive feedback. Glen Dimplex Americas Customer Experience Team
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Great heater
Would RecommendThe unit is great. Lots of heat. But the remote is poorly made. Only lasted one day. Had to get a replacement and it was a two week delay. Disappointing.
Verified Purchaser
Hi Meme,
Sorry for the remote but we have a great warranty on the unit and that comes in handy in situations like these. Glen Dimplex Americas ...
Cozy!
Would RecommendLove this! Exactly what I wanted to add that extra cozy vibe with a click of a button!
Verified Purchaser
Hello Arlyjayne,
Thank you for taking the time to give us this feedback, we appreciate it, Enjoy! Glen Dimplex Americas Customer Experienc...
Bought with the fireplace insert logs
Would RecommendBeautiful compliment to the logs .
Hi Cathy,
Thanks, for letting us know. Glen Dimplex Americas Customer Experience Team
looks extremely nice in my fireplace
Would Recommendit's a very nice set up . Fits our need for electric . looks like real flames and logs look like they are burning (glow orange) We purchased the ashes as well and they compliment eachother very well.
Hi Cathy,
Thanks for taking the time to let us know your feedback. Please enjoy! Glen Dimplex Americas Customer Experience Team
electrc Fire Log Set
Would RecommendWe are very pleased woth the fire log set. It s exactly as portrayed.
Verified Purchaser
HI Peppermint Patti,
Thanks for the stars! We appreciate it, please enjoy. Glen Dimplex Americas Customer Experience Team
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Good Day,
Thank you for taking the time to post about our product.
Glen Dimplex Americas
Customer Service