Ratings may include incentivized customer reviews.
What Customers Are Saying
The product has mixed reviews, with some customers reporting positive experiences like easy installation and convenient functionality, but many others highlighting reliability issues. Common concerns include unreliable operation, unresponsive buttons, programming difficulties, and rapid battery drain. While the keypad can be useful, there are significant quality and durability concerns to consider.
Customer review summary generated by AI, including incentivized reviews.BAD in Cold Weather
Would Not RecommendAlso had a top of the line Liftmaster Garage door opener installed with a Liftmaster key pad, and I've changes the battery already three (3) times this winter. DEFINITE correlation with a cold night and the keypad NOT working the next morning. If we have a 40 degree night, no problems,... anything under 30 degrees you can stand and put in the code 10 times or more. Under 20 degrees, the door is NOT opening, unless you replace the battery. Too bad, because I like my opener, but I would NOT purcha...
From Liftmaster.com
9V Clip Connector Breaks Easily.
Would Not RecommendThe 9V Clip Connector is really not suited for outdoor use. After only 2 years, one of the terminals broke off rendering it useless. Unfortunately, I can't see a way to take the back cover off and replace the connector. Is there not a more heavy duty alternative? Do I have to purchase a new Keypad every two years? At least give me access to fix it.
From Liftmaster.com
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Liftmaster 877Max Keypad
Would Not RecommendUnit is less than a year old. I'm not able to program a temporary code into the keypad. I downloaded latest instruction from the Lift Master website and the instructions as written do not work. Often have to press enter twice to get door to open.
From Liftmaster.com
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Worked for 2 years but now is unusable
Would Not RecommendWe had a Liftmaster (8550W) installed professionally along with this keypad. The keypad worked well for a bit over 2 years but now is very unreliable. I replaced the battery and reprogrammed it but still it often will open the door with the code and enter but in general will not close the door afterwards. It has become basically useless. My car controller works fine and my phone app also works fine. This is very frustrating. The keypad is in my house by the back door so we use it every time we g...
From Liftmaster.com
Lift Master Products
Would RecommendI live in Minnesota. Never have had issues with any LiftMaster product in the cold weather. Great products. Keep up the good work.
From Liftmaster.com
Thank you for taking the time to give our product a five-star review! We are glad that you are enjoying using your keypad.
Would not recommend this product
Would Not RecommendStops working in cold weather and keys stop functioning
From Liftmaster.com
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Misleading Specs
Would RecommendStates that it "Holds four unique PIN codes" which makes you think that a single door can have four codes. WRONG, each PIN can be only used on one door.
From Liftmaster.com
Should you have any questions, please reach out to us at social@liftmaster.com. Thank you.
Poor performance in cold weather
Would Not RecommendPoor performance in cold weather. Will not work if temp is 30 degrees or lower.
From Liftmaster.com
We appreciate you sharing this feedback. Should you need technical support, please email us at social@chamberlain.com.
not open
Would Recommendwhen it is cold out , = under 40 degrees out , the digit 7 will not activate = so I can NOT open the garage door. Why is it just digit 7 and why only when it is 40 degrees or less outside?
From Liftmaster.com
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Easy to Install
Would RecommendI had no problems setting up the keypad for my two garage doors. Installation took less than 10 minutes as I was able to use the mounting screw from my old unit that was no longer working. Works like a charm!
From Liftmaster.com
Thank you for taking the time out to review our product. We are happy that you are satisfied with your 877MAX Keypad.
Keypad stopped working to open garage door
Would Not RecommendThe keypad for my mother's house just stopped working to open the door; it still closes the door. My husband and I followed the brief instructions in the keypad box to reset the keypad code and they didn't work. (Luckily, there were two of us because after pressing the "Learn" button atop the garage door opener, you have 30 seconds to enter the number on the keypad. Unluckily, our two attempts did not work.) I then looked in the manual to see if there were any more detailed instructions, and it ...
From Liftmaster.com
Help
Would RecommendI have the keypanel on a house I recently bought...the problem I have is it works when closing the door but it does not work to open the door. Is there a solution to this?
From Liftmaster.com
One of our technical support specialists will be reaching out to you soon via email. Thank you.
Broke after 4 months of usage
Would Not RecommendI replaced an earlier device for breaking after two years of usage. The new one I purchased broke after 4 months. This is a real pain.
From Liftmaster.com
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Stopped working
Would Not RecommendThis product worked reasonably well for years but has now stopped working or even lighting up, even when I change batteries. Does lift master have a solution?
From Liftmaster.com
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Will not work new out of the box
Would Not RecommendHave tried several times along with rereading the instructions each time. Just will not work.
From Liftmaster.com
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Doesn't work
Would Not RecommendNew system, followed the instructions to enter the code, but nothing happens, no light flashing or clicks heard. Tried 5 times, twice removing and reinstalling the battery, same result.
From Liftmaster.com
One of our technical support specialists will be reaching out to you soon via email. Thank you.
Outside access
Would RecommendI I have had this product for several years. I use it for access when I or the Petsitter have no key. It has worked fine. I have only had to replace the battery two times. I would like it to be programmable by an apt so I could have a sitter code without having to change everything with the main unit.
From Liftmaster.com
third in 5years - really
Would RecommendThese work well for about 18months-2yrs then just stop working. My kids say it regularly did not work if it is raining out. My 3rd keypad just stopped working. (new battery) I am not replacing it due to poor reliability. Lift works great Car remotes are expensive and chew pricey batteries Wall mount exterior keypad is not reliable. (My dog sitter couldn't get in when it suddenly stopped functioning. Now I need a new carpet.)
From Liftmaster.com
Kate, we are sorry to hear you had this experience and we would like to assist. One of our technical support specialists will be reaching out to you s...
Wouldn’t Buy Again
Would Not RecommendWorked well for about a year then quit. Tried several batteries.
From Liftmaster.com
We are sorry to hear you had this experience and we would like to assist. One of our technical support specialists will be reaching out to you soon vi...
Does not work
Would Not RecommendThis keypad remote is frustrating. It works sporadically. You can not rely on it working when you need it. It works one day, and not the next day, etc. My old previous garage door had a wired keypad that never failed. My installer told me that I could not really remove this LM Keypad to replace it with a wired keypad. I'm about to have my entire brand new door opener replaced, simply to get a better keypad.
From Liftmaster.com
We are sorry to hear you had this experience and we would like to assist. One of our technical support specialists will be reaching out to you soon vi...

One of our technical support specialists will be reaching out to you soon via email. Thank you.