Ratings may include incentivized customer reviews.
What Customers Are Saying
The product has received mixed reviews, with some customers finding it easy to use and appreciating features like the integrated igniter and adjustable flame, while others reported issues with durability and reliability. Positive feedback includes the product's ease of use, convenient igniter, and good heat and flame control. However, common negatives include poor build quality, fragile construction, reliability problems with the igniter and valve, inconsistent performance, and a short lifespan. Overall, the product seems to work well for some but has a high failure rate, making it a risky purchase for those seeking a reliable and durable torch.
Customer review summary generated by AI, including incentivized reviews.Experienced users will appreciate for small jobs
Would RecommendWorked perfectly in several of the projects for which it was recommended.
Older IS better
Would Not RecommendOlder generation is better. We use them in an industrial setting and will most likely have to find a different brand.
Poor design
Would Not RecommendDO NOT BUY One of the most poorly designs made by BenzOmatic. Plastic case comes loose. The piezoelectric starter last maybe 25 clicks and it gives out completely. I have returned it twice and got the same results with all three. Cheap parts to Maximize profits for their company. The cost should be $3.00 for the quality of product and it should be marketed as “single use” as it is a good product for ONE time only. Buy the brass one instead which last years.
Hello, and thank you for your comment. We apologize to hear about your experience with your TS3500 torch kit. So we can learn more about your experie...
Hello, and thank you for your comment. We apologize to hear about your experience with your TS3500 torch. So we can learn more about your experience ...
Poorly Constructed
Would Not RecommendI used it once and it worked fine. Went to use it again a few days later and the on/off knob on the side would not turn with my fingers (was very easy to turn on/off first use). Used channel locks to see if it was just me and even with channel locks it still had a hard time turning on to the point where the plastic casing broke away from the ignition device. Maybe I got a defective piece? In my opinion for, for the price I paid, I expected more. Im going to have to buy another ignition switch wh...
Hello, and thank you for your comment. We apologize to hear about your experience with your TS3500 torch. So we can learn more about your experience ...
Hello, and thank you for your contact. We are sorry to hear your experience fell short of expectations. We stand behind our products; and with that p...