Ratings may include incentivized customer reviews.
What Customers Are Saying
The product produces fluffy and delicious waffles when functioning properly. Customers appreciate features like the flip function, non-stick surface, and indicator light. However, many report quality and durability issues, with the handle or other plastic parts breaking after limited use. There are also concerns about poor customer service, with some customers stating that warranty claims were not addressed.
Customer review summary generated by AI, including incentivized reviews.Hinge breaks easily
Would Not RecommendThe knobs that secure the hinge break apart very easily. I only was able to use it one time and then the thing starts to fall apart. On the upside, it does make pretty good waffles. Really wish the plates were removeable though.
From blackanddeckerappliances.com
it fell apart
Would Not RecommendFirst waffles were great. Then we cooled it, cleaned it, folded it up, and put it away on a shelf. When I went to get it out this evening, the hinge broke immediately, coming apart in pieces on the counter. We made the waffles anyway, and they still cook up nicely, but a working hinge would be far preferable. Suggest getting a better-made appliance. We will send the pieces to B & D and see what they say about it.
From blackanddeckerappliances.com
DO NOT BUY PIECE OF JUNK
Would Not RecommendFirst time I used this it fell apart. The hinges on the side fell out. I read other reviews that said this but I took a chance because of the quality I am use to with Black and Decker. This product is not worthy of their name. Disappointed.
From blackanddeckerappliances.com
The hinges break right away
Would Not RecommendI liked the looks of this waffle maker, the way it fits in the cupboard, and it does a good job of making waffles. However, the hinges are made from cheap plastic and one popped out during the first use and doesn't stay screwed in, and the other one broke. Also, if you wait until the ready light indicates the waffles are done, they are already too dark.
From blackanddeckerappliances.com
Poor construction and function
Would Not RecommendWe had hoped for a quality product. We were disappointed. The hinges snapped almost immediately. The replacement hinges also snapped on their first use. Following the first use, the maker would never heat completely through again and the surfaces stuck to every mix. We'll be looking elsewhere for our next waffle maker.
From blackanddeckerappliances.com
Seems cheaply made
Would Not RecommendWon this in a raffle. Took it home, read directions, kids were thrilled to have waffles for dinner. Tops were undercooked compared to the bottoms of the waffles. Kids enjoyed and I cleaned up after it cooled. While washing it with a damp sponge, as per the directions, I noticed the plastic pins holding the hinge together were loose. I took one out and it was broken. The other was intact but came out anyways. I love the thought of the waffle maker but not sure of the quality of the product.
From blackanddeckerappliances.com
Just Great...makes Sunday breakfast wonderful
Would RecommendVery easy to use and love making waffles at home and saving money.
From blackanddeckerappliances.com
Taking another one back!
Would Not RecommendThis made wonderful, crispy waffles but, the plastic screws (Tamper proof) that connect the top and bottom lids break after making waffles about 4 times. This is the second waffle iron with the same problem. Put metal screws in there to hold the top and bottom together. We bought a second one to take to FL, but with the problem we've had twice, we're taking both back today.
From blackanddeckerappliances.com
Would not recommend
Would Not RecommendThis product is small, easy to store, but that's it. Made waffles one time,it producted 8 very nice waffles. Then the plastic hinges broke. Thought the hingles were just covered with plastic. Very dissappointed.
From blackanddeckerappliances.com
Don't Buy It
Would Not RecommendThe waffle maker is a great size and works great until the little plastic hinges break. On our first one it was after 25-30 uses so we assumed it was just a fluke. On our second one it was after our third use. It is just a cheap little piece of plastic that has to hold the top up while you load batter. I wish they would make it just a little bit better and it would be the perfect waffle maker.
From blackanddeckerappliances.com
Poor Quality
Would Not RecommendAfter only a few uses, the little black buttons that cover the hinges broken. My son had the same model and his did the same thing....I WON'T be buying another!!!!
From blackanddeckerappliances.com
This product has inherent safety issues.
Would Not RecommendWe have had this unit for a short time and used it very little. This last weekend, my wife had the experience of the upper plate tilting out of alignment on opening. This was due to one plastic "pivot pin" having fractured, had both pins fractured the unit could have come apart posing a burn and possibly an electrical hazard. My inspection of the pin shows that the pin has visible gas pockets at the junction (fracture) of the barrel and head. I will not be purchasing a replacement B-D item.
From blackanddeckerappliances.com
cheap plastic hinge
Would Not RecommendI loved this after I first got it...but now with both hinges having broken and the new too expensive replacement doing the same after the first use, I would not recommend it.
From blackanddeckerappliances.com
Used once and it broke....our second try
Would Not RecommendThis is the second Black and Decker Belgian Waffle Maker that we have purchased. Our first one lasted two months and the plastic hinge bolt cracked and fell out. Our second try with another new waffle maker and the same problem with the plastic hinge pins, except these broke on the very first use. Very disappointing.
From blackanddeckerappliances.com
Hing pins break almost immediately.
Would Not RecommendThe second time I used it the plastic snap-in hinge pin end broke on the left side, on the forth usage the right side fell out. the non stick surface is not that greas either.
From blackanddeckerappliances.com
Cheap plastic hinges broke within three weeks.
Would Not RecommendLoved the waffels but the plastic hinges broke after about 12 waffels. There is no parts list.
From blackanddeckerappliances.com
Hinge Clips Broke During Second Use
Would RecommendThis is a great waffle maker, except for the fact that the snap in hinge pins broke while in use. Sad part is that it was only the second time I got to use the waffle maker. In the process of finding out how difficult it will be to get new pins.
From blackanddeckerappliances.com
GOOD, BUT...
Would Not RecommendHAD THE WAFFLE MAKER 3 MONTHS AND THE LEFT SIDE HINGE BROKE. 2 MONTHS LATER THE RIGHT SIDE HINGE BROKE. GOOD PRODUCT OTHERWISE.
From blackanddeckerappliances.com
Broke after a week
Would Not RecommendI had it for about a week and it has broken on me. The hinge is made of plastic and now I have two broken plastic pieces and a waffle maker down the drain.
From blackanddeckerappliances.com
Works great (except)
Would Not RecommendThe wafflle maker it self works great,the problem is the pins that holds the the top to the bottom are cheaply made and they break. We have gone thru three of them now and had the same results on all of them.
From blackanddeckerappliances.com
