Ratings may include incentivized customer reviews.
What Customers Are Saying
The product received mixed reviews. Some customers found it effective at picking up dirt and hair, and appreciated its ease of use. However, many reported issues with the filter frequently clogging, requiring constant cleaning and disrupting the cleaning process. Some also found the vacuum to be quite heavy, making it difficult to use on stairs. While a few customers were satisfied, the majority expressed frustration with the product's performance and design flaws.
Customer review summary generated by AI, including incentivized reviews.Do NOT waste your money on this cheap garbage
Would Not RecommendWater container is miniature. Doesn't even hold enough water to clean an entire room. Doesn't clean as advertised. Incapable of cleaning floor tile grouts. Doesn't heat water in water container. HUGE WASTE OF MONEY - USE A MOP FOR CLEAN FLOORS
From BISSELL Homecare
Crosswave
Would Recommend[This review was collected as part of a promotion.] Dependable machines Don't waste your money on the cheaper companies you end up spending more. I did
From BISSELL Homecare
So good I bought two :)
Would Recommend[This review was collected as part of a promotion.] I saw the Bissel Crosswave mentioned in a cleaning group as the "holy grail" of floor cleaners so I decided to give it a try. I am not disappointed! It vacuums and mops at the same time and does a great job! My floors look better than they ever have in a fraction of the time. I initially bought one as a gift for my son, but was so impressed I bought another for myself :)
From BISSELL Homecare
Must have product for anyone with a lot of floors
Would Recommend[This review was collected as part of a promotion.] I purchased this because it takes me several hours to vacuum and wash all of my floors. I use this now for hardwood, slate and porcelain floors- I have even tried it on low profiles carpets. Excellent performance- easy to clean - lightweight makes vacuuming and washing 7000 square feet of floors much faster. It can handle some large particulate- suction is excellent. Particularly good for bathroom floors. Allows me to clean the floors often and...
From BISSELL Homecare
Best floor cleaner and saves so much time!
Would Recommend[This review was collected as part of a promotion.] Excellent cleaner! It replaced my vacuum and a mop and bucket. It is easy to maneuver around and under things. It cleans really well and vacuumed and washed at the same time!! The best part just like any other Bissell products that I own, is that it is so easy to take apart and clean all of the parts!
From BISSELL Homecare
I like it but unfortunately it didn't last long ..
Would Not RecommendI love it but it's expensive and it only last 9 months .. I didn't purchase the warranty because it was pricing..
From BISSELL Homecare
Hi Liz. Your machine has a manufacturer warranty with BISSELL. Please reach out to our Consumer Care team at support.bissell.com so we can help!
Not too messy, but very effective and easy to use.
Would Recommend[This review was collected as part of a promotion.] I have hardwood floors with low area rugs and it worked out great! I do wish there was a way to separate the liquid from the hair/dirt. Just makes it a little gross dumping the hair into the trash before emptying the liquid. It worked great transitioning between the area rug and the hardwood.
From BISSELL Homecare
Doesn't work very well
Would Not Recommend[This review was collected as part of a promotion.] The first time I used it, it worked alright. Although it took a long time to get anything wet. Now, after about the third time using it, it will work for about 10 minutes. Then, it starts emitting puddles of filthy water. I do better just pouring the diluted soap and mopping up with swiffer.
From BISSELL Homecare
Wish I had this floor cleaner years ago.
Would Recommend[This review was collected as part of a promotion.] Good to be cleaning floor with clean water, my floors look great.
From BISSELL Homecare
I really like this so far...but
Would Recommend[This review was collected as part of a promotion.] I just received my Crosswave All in One yesterday and was anxious to try it. It is certainly easy to use and since I just switched from all carpet to all floors, that's extremely important. I think it will take a couple of tries to get really good with it. I did notice that it doesn't get all the way to the baseboards, I expected that, but that is easily handled with a quick Swiffer around the perimeter. BUT it is noisy. I didn't expect that. T...
From BISSELL Homecare
Nice Product. I would buy again.
Would Recommend[This review was collected as part of a promotion.] It works pretty well. It's not a replacement for a thorough hand scrubbing, but for use in between it is way better than having to haul around a bucket of water and mop. It's quick and easy to operate and the tray it rests in is a great feature.
From BISSELL Homecare
TRASH
Would Not Recommend[This review was collected as part of a promotion.] Doesn't do anything and smells, leaves behind a huge mess and only works maybe a couple times. I'm disappointed in our purchase
From BISSELL Homecare
Hi Jim. Thanks for sharing your experience. We're always happy to help troubleshoot any issues you're having and get your machine working properly. Pl...
Only 2 complaints
Would Not Recommend[This review was collected as part of a promotion.] I have had this machine for 2 years and I do like it but I think the cordless would be more convenient. My biggest complaint is I cannot remove the plastic cover that is over the rotating brush to clean it. It is super tight and does not come off easily for cleaning.
From BISSELL Homecare
We'd be happy to help with your CrossWave, Deb! Hope to hear from you soon at support.bissell.com.
I thought I knew how to clean until I bought this!
Would Recommend[This review was collected as part of a promotion.] I am a nurse and my husband is a germ geek we don't wear shoes in the house and I clean every other week. I thought my floors were great! I decided to start 'deep cleaning' and my husband bought me this Bissell, after the first swipe of the kitchen, I am sooo embarrassed! Look at the photo! After getting through the whole house, my floors look amazing and I will not use anything else.
From BISSELL Homecare
I wouldn't even give it a 1 star!
Would Not Recommend[This review was collected as part of a promotion.] This vacuum won't even suck up the water it puts out, just pushes it around on the floor forever unless you have all day. Don't waste your time or money.
From BISSELL Homecare
Hi Eltrain. You should have great suction power with your CrossWave. Please follow these helpful troubleshooting steps to get your machine working pro...
Awful
Would Not Recommend[This review was collected as part of a promotion.] I decided to buy this vacuum because of the positive reviews. The first two times I used it went well, although the smell it produces was awful. Since then it has been downhill. All it does is push around cat hair into clumps I need to pick up after by hand. It also leaves very noticeable white streaks everywhere. The smell seems to get even worse. I truly hate everything about this vacuum and regret buying it.
From BISSELL Homecare
Hi Sam. We would be happy to help resolve the issues you're experiencing with your CrossWave. Our Consumer Care team is ready to help you at support.b...
This thing sucks
Would Recommend[This review was collected as part of a promotion.] Sucks hard
From BISSELL Homecare
Love my Bissell Crosswave
Would Recommend[This review was collected as part of a promotion.] Love this dual purpose vacuum and hard floor mop. It was easy to assemble and easy to clean between uses. It's lightweight and moves easily across the floor. The vacuum works great on hard floor surfaces and the mop cleans the floor with just a couple of quick passes. We are happy with the purchase and would recommend to a friend. #sweepstakes
From BISSELL Homecare
Great dual purpose floor cleaner - the complete package!
Would Recommend[This review was collected as part of a promotion.] So far so good - works great as both a vacuum and mop! Easy to assemble and easy to clean between uses. Nice and light weight.
From BISSELL Homecare
[This review was collected as part of a promotion.]
From BISSELL Homecare

Hi Sam. Thanks for your feedback. Sorry you're not happy with the machine, but we're always happy to help resolve any issues at support.bissell.com.