
Ratings & Reviews for BISSELL CrossWave Max Cordless Wet/Dry Bagless Pet Upright Vacuum Cleaner
Ratings may include incentivized customer reviews.
What Customers Are Saying
The product has mixed reviews. Some customers are satisfied with its performance, cleaning ability, and convenience, while others have experienced issues such as streaks and dirty water on the floor, difficulty picking up pet hair and debris, limited battery life, and frequent breakdowns. However, many praise its ability to quickly and effectively clean hard floors, as well as its all-in-one vacuum and mop functionality and self-cleaning feature. Potential buyers should carefully consider the pros and cons based on their specific needs and floor types.
Customer review summary generated by AI, including incentivized reviews.I would buy this again!
Would Recommend[This review was collected as part of a promotion.] I like that it is cordless, comes with extra cleaner and sponge, it saves so much time cleaning up food and milk spills from my 13month old. I love the mop feature. Great Vaccum!
From BISSELL Homecare
NOISY LOUD
Would Not RecommendThe Crosswave was So Loud we couldn't stand it. Very Disappointed.
From BISSELL Homecare
Crosswave cordless is great!!
Would Recommend[This review was collected as part of a promotion.] I have all lvp flooring with 5 dogs that come in and out so it really helps to keep floors clean and easy to use. #sweepstakes
From BISSELL Homecare
Not functional
Would Not RecommendI honestly detest this vacuum so much so it moved me to write this review. For the price you're paying, it is just not functional. The vacuum function has poor suction due to the weird plastic bend at the bottom which as a result, only takes very basic and surface level dirt. Honestly a manual broom would take away more dust. The mop function only spreads the dirt instead of cleaning it . The worst part is once you are done with either the mopping or vacuuming, you have to take it apart and deep...
From BISSELL Homecare
Thanks for your feedback, Alli. The CrossWave is not intended to be used as a dry vacuum. It's meant to vacuum and mop sealed hard floors at the same ...
I loved this bissel
Would RecommendBut I guess because I kept it on the charger all the time the battery no longer holds the charge so as soon as I take it off the charger, it does not work and I need a new battery. That's why I'm on this website right now looking for how to purchase a new battery but if that never happened, I'd give this this five stars, it's so worth it!
From BISSELL Homecare
Hi Nicole. Your machine may still be under warranty. Please contact us at support.bissell.com so we can help you out!
Not worth the price
Would Not RecommendMy husband bought this just over 3 years ago. Worked great until it didn't. Contacted Bissell and they told me it was 3 months out of warranty, was basically told too bad. No offer to help with anything. Will NEVER buy from them again. Which is sad! Thought I was buying a quality product but no. New Shark ordered!!!
From BISSELL Homecare
Used to love it!
Would Not RecommendI used to love this product! I used it quite often until....I had to replace the handle. Since then it hasn't worked worth a darn! I have to "reset" the thing every time I want to use it and that usually doesn't work. I just give up after minutes of trying. I am beyond frustrated and so MAD that I don't have this to help me anymore. I have MS and relied on my crosswave to help keep my floors clean without wearing myself out. I'm back to the broom, mop & bucket again. Almost want to try another, ...
From BISSELL Homecare
Oh no! Please contact our Consumer Care team so we can help with your CrossWave at support.bissell.com or 1-800-237-7691.
After three years I've had to replace both motors.
Would Not RecommendMy crosswave worked ok for the first three years. You have to watch how much solution you use or it leaves a dirty water smear on the floor when you're done. Then it started screaming turns out the roller brush motor went bad so I replaced that. Used it two more times now the vacuum motor is screaming and that has to be replaced. This vacuum was like $500 when it first came out and has only lasted three years. Also this does more of a surface clean it does not replace and good old mop and bucket...
From BISSELL Homecare
Thanks for sharing your experience. We're always happy to help troubleshoot any issues you're having and get your machine working properly. Please rea...
A good try 2
Would Not RecommendBissel was able to respond to my previous post explaining that this device is not made for carpets. Correct. But I was attempting to clean an area rug. The amount of effort needed to set up and break down isn't worth the results. When I use on our hard floors, the wheels make streaks that are visible once the solution dries. Good for spills. But more that that I use my wet swifter or shampooer (as this device was not created for carpets...area carpets).
From BISSELL Homecare
Hi Katrina. We appreciate the feedback and would be happy to help with any issues you're experiencing. Please reach out to BISSELL Consumer Care at 1-...
A good try
Would Not RecommendI've had mine for 3 years now. I really tried to love it. Such a good concept. But it's so much work to get ready, use and clean up. For my floors I use the swifter wet pad now. Just used again for my area rugs and so much effort to get back and forth. I'd rather just pull out my carpet shampooer. Now gotta go break down all the pieces and get the dirt it collected out. Can't wait.
From BISSELL Homecare
Hi Katrina. The CrossWave is not intended for use on carpet. It's not a deep cleaner. It can be used to vacuum and freshen area rugs, but it works bes...
I would definitely buy this machine again
Would Recommend[This review was collected as part of a promotion.] Love this product! Cuts cleaning time in half and leaves our wood floors shining. No other cleaner has ever made our floors look so good. #sweepstakes
From BISSELL Homecare
Great for a house with pets and kids
Would RecommendI absolutely love my crosswave! It cleans my hardwood and tile much better than my mop or steam cleaner. However I will say I do vacuum first to get all of the hair and mess up. I have not tried it without doing any prep work. Also if you have more than 1400sqft to clean then you will have to charge it before continuing. The carpet feature isn't amazing but it does do a nice quick surface clean.
From BISSELL Homecare
overhyped product
Would Not Recommend[This review was collected as part of a promotion.] Here's a draft of your negative review for the Bissell Crosswave Cordless Max: --- I recently purchased the Bissell Crosswave Cordless Max and have been extremely disappointed with its performance. Here are the key issues I've encountered: 1. The cordless runtime is only 30 minutes, which is insufficient for thoroughly cleaning sections of my house. This short battery life severely limits its practicality. 2. Despite cleaning the wheels and spi...
From BISSELL Homecare
Thanks for your feedback, Alexa. The CrossWave is not intended to be used as a dry vacuum and shouldn't be used on carpet. It's meant to vacuum and mo...
I loved this product until...
[This review was collected as part of a promotion.] I got the crosswave cordless max as a gift 3m ago was one of the best gifts yet! I used it multiple times a week. It did leave some streaks but I figured out that #1 when goung back not to release water and then it cleans up the streaks also the streaks happen when the bottom of the crosswave gets dirt stuck near the mini wheels so if I wiped off those dirt it was better. However after 2.5m of enjoying it I was startled to get a dirty water tan...
From BISSELL Homecare
We can help with your CrossWave! Please contact us at support.bissell.com.
Efficient Hard Floor Cleaning with Cordless Convenience
Would Recommend[This review was collected as part of a promotion.] #sweepstakes This Wet-Dry Vac was purchsed for home use in the Kitchen with vinyl flooring. Most of my cleanup needs are spills and dropped food from my messy cooking procedures, so this seemed like a better purchase than a typical cordless dry vacuum. PROS - 1) Very effective at cleaning the floor. The "mop-like" rotary head seems to be move effective than brushes on cleaners I have used previously. 2) Easy to manuever under cabinet toe-kicks ...
From BISSELL Homecare
leaks dirty water
Would Not Recommend[This review was collected as part of a promotion.] Bought the crosswave self cleaning and this thing leaks mud marks all over the floor. Ended up buying a regular mop and bucket to keep my floors clean.
From BISSELL Homecare
Hi Kate. We're sorry to hear you've have issues, but we're here to help you! The first step is ensuring proper maintenance for best performance. Here'...
Is my new way of cleaning definitely
Would Recommend[This review was collected as part of a promotion.] I've been looking for this type of product, and I compared with other trending brands, BUT the only brand that offers the change in between hard floor and carpet and doing RIGHT it's BISSELL definitely, I absolutely love crosswave cordless max ,the peace of mind that my baby is crawling on a CLEAN like never before surface is priceless. I can vacuum I can mop switch surface with just a bottom. Plus the cleaning after process is very simple and ...
From BISSELL Homecare
I will buy this again and again!
Would Recommend[This review was collected as part of a promotion.] I adore my BISSELL® CrossWave® Cordless Max Multi-Surface Wet Dry Vac! This is a replacement of my first device, which I had for several years!! I like how easy it is to use and maintain, too! I will buy this again and again!!
From BISSELL Homecare
Sprayer stopped working
Would Recommend[This review was collected as part of a promotion.] Haven't even used a year and the sprayer has already stopped working. Have tried all the trouble shooting.
From BISSELL Homecare
Sorry to hear of your experience, AJ - That's definitely not what we want to have ahppen when using our machines! Contact us at support.bissell.com an...
I would not buy this again.
Would Not Recommend[This review was collected as part of a promotion.] I like the capacity and convenence. However, I do not like the very weak suction motor at all. It leaves the floor much wetter than previous Bissell models. It also stays so wet inside so it begins to stink after a while. Then when used, it spreads the stink. The only way to prevent this is to tear down completly and clean after every use which defeats the convience factor. I've used only Bissell cleaning solution so far.
From BISSELL Homecare
Hi Dick. It's important to clean the tank, filter, float, brush and nozzle with warm water and mild detergent and allow them to air dry completely bef...
Oh no, Daisy! Sorry to hear of your experience with the CrossWave Cordless Max. Please contact us at support.bissell.com so we may better assist you a...