Ratings may include incentivized customer reviews.
What Customers Are Saying
The product appears to have mixed reviews, with some customers satisfied with its performance, value, and functionality, especially for light-duty use, while others have experienced significant quality and reliability issues. Positive aspects include good off-road capability, decent fuel economy, and value compared to more expensive models. However, common complaints include problems with the fuel gauge, electrical components, shifting, and overall build quality, requiring repairs or modifications. The biggest concern is the lack of reliable service and support from the manufacturer, leading to frustration for those who experienced issues.
Customer review summary generated by AI, including incentivized reviews.Beware of return policy of 48 hours!
Problem with the ability to change gears to low or reverse started happening within first few hours of use. Took back to the store within the return period and the manager was able to use reverse again but i explained it worked sometimes. It should need service as soon as it was sold. So when i returned it I would have thought they would mark it as defective and needs service. But i am starting to think this machine was returned for same issue previously. So next person could get stuck with i...
Poor product and customer service
Would Not RecommendWe bought this product rented a trailer and went to pick it up. The associates loaded it up onto our trailer and didn’t mention any problems with it. As soon as we got home we tested it out and ran into three main problems transmission service light problems, power steering would lock up, and acceleration problems it was now 10pm and Lowe’s has closed so we couldn’t call them. So I ended up calling them the next morning and clearly stating everything wrong with it and wanted to make a return. An...
A good buy
Would RecommendPurchased 11/03/23 at Lowes and after almost 2 months now, it seems to be as expected. Fun to drive around my acreage and is quite the workhorse too. The driver door latch broke off in my hand (cheap pot metal) and I'll remove the doors tomorrow. Decent power for a 500cc engine. Jumps out of low occasionally but able to finally hold in low. Needs low gear in high load conditions like loaded pulling up incline. Warranty claims are serviced over an hour drive away...not convenient in any way. Door...
Stay away!!!
Would Not RecommendLooks awesome but looks can be deceiving! Nothing but problems on the first day, and customer service on this is almost non existent! After two weeks I decided to return this thing, someone on the phone says I could get my money back so I hauled this back then the manager says I can't get my money back! Then I agreed to get this repaired back to the manufacturer, then I discovered that it's been sitting at lowe's for three months!!! The warranty is absolutely useless. Just a bad experience all a...
Do your research,
Would RecommendI do not like the little so called safety bars on the seat. I was told they were to keep you from falling out. Not true, they only come about half way up your leg. Will look into removing them. If you are going to put doors on these UTV's they should be higher than what they are. A waste of material and just hikes the price up.
Just because you buy one of these...
Would Not RecommendONE THING YOU NEED TO KNOW: You are buying a HEADACHE! NEITHER Lowe's nor Axis care if ir runs! We bought brand new Axis at Conyers Lowe's May 23, 2023. Our kids got 2 pasture rides before it began dying in the field. We had to haul it from McDonough to Griffin after long talks with Texas in September; they said we had to haul it to Griffin .... ATV is STILL there. I cannot post a picture because it has been gone almost 3 months. 😠
it's ok
Would Recommendbought this Jan 23 so far it runs fine, top speed about 35, if you plan on using this in your yard you will need to change the tires out. they are super aggressive and tear up the yard. haven't needed to engage the 4x4 yet haven't gotten it stuck. it does good on gas but uses only super!!?? dropped my zero 1000lb mower in a ditch cutting and it easily pulled it out. you will need to tighten all the bolts you see they are lose! but it's not bad for the 8000 I paid for it, most are 10k and up. min...
Great Service
Would RecommendThe Marshall Lowes has some great employees! They had everything ready when I got there so the pickup was quick and easy. Way to go!
Lowes Wont Take Return
Would Not RecommendThe fuel injector went out with 13 miles on it. Startint having other issues within two weeks of purchase. Took back to Lowes who stated "its an appliance and can only be returned within 48 hours" even though their website says 90 days. Do not buy this
Hello. Most new, unused merchandise can be refunded or exchanged with receipt within 90 days of the original purchase date, unless noted in their Ret...
Piece of Junk
Would Not RecommendWe purchased this in September and when you run it for a few miles, it shuts off because you used one gallon of the gas. Even though there is still over 6 gallons of gas in it, it will not run. You have to fill it back up full and then it does the same thing. We are returning it to Lowes.
Do not buy
Would Not RecommendReturned this junk 6 hours after purchase. Picked up in am but the 1st machine didn’t stay running. Swapped out for a 2nd machine that barely ran at all when I got to my property. Do NOT waste your money on this junk. Lowes should discontinue selling this Axis trash. Thank god the staff was great and admitted that they are junk and getting many returned.
Do not purchase!!
Would Not RecommendMy unit has been having problems since July. Only 16 hours …. Will not start sometimes and also smoking on startup. No local support and the mobile tech only comes months at a time. Can’t even use this unit as I would like due to the problems. I have been in contact with Hisun and their mobile tech . Most of the time they don’t answer back. Worst purchase I’ve made in a long time.
Read the fine print on Lowe's discounts/finance
Like the vehicle, but disappointed in the hitch bracket that was not sized properly to accept a 1 1/4" hitch as was represented in the manual. The "side bars" in the seats are not made to accommodate we larger than Far Eastern people and had to be removed.
Lots of fun !!
Would RecommendThis machine is lots of fun and the price was RIGHT. List price was $500 off, plus putting it on my NEW Lowes card gave an extra 5% off ($358.95) so my total discount was $858.95 off of list price. I have nearly 10 hours on break-in. I have not been able to see how fast it will go because still on break-in, but it accelerates strong. I researched this brand before purchasing and feel confident with the reliability. I am a former small engine mechanic and was able to locate lots of replacement pa...
Make sure it “is ready” before taking delivery
Would Not RecommendWas told machine was ready for pickup. Battery was dead, needed gas, would not start. Professional technicians said they would have to call repair person. I found wire not connected tech said it was to diagnose engine. Plugged it in and machine started operating immediately. Got it home it would barely run.
Hey Jerry. We want to apologize for the inconvenience and want to make things right. Please reach out to us directly with your name, contact informat...
Hello. We apologize for the less than satisfactory experience you had. For peace of mind, units are not to be resold if returned. Please contact Hisu...