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21.3-cu ft Standard-Depth 33-in Wide Top-Freezer Refrigerator ( White )

Ratings & Reviews for Whirlpool 21.3-cu ft Standard-Depth 33-in Wide Top-Freezer Refrigerator ( White )

4.2
627
Review
 4.2 out of 5
627 Reviews


81% Recommend this product

Ratings may include incentivized customer reviews.

What Customers Are Saying

This refrigerator model has received mixed reviews. Customers appreciate the spacious interior, clear drawers, and ice maker, finding it generally reliable and well-suited for their needs. However, many have experienced issues with cooling performance, including ice buildup, uneven temperatures, and the inability to maintain the desired temperature. Some also report problems with noise level and construction quality. A significant concern is the poor customer service and difficulty in getting the refrigerator repaired, with some having to replace it entirely due to persistent issues.

Customer review summary generated by AI, including incentivized reviews.
627 Customer Reviews

Refrigerator is too warm. 55 degrees F.

Would Not Recommend

So according to the FDA the temperature in a refrigerator should be kept at below 40 degrees, so around 35 to 38 is normal. Mine is only 28 days old and it has never gone below 55 degrees. The freezer is around 5 degrees which is fine. Getting service or any sort of guidance from Whirlpool has been impossible.

April 10, 2026

From whirlpool.com

Response from Consumer Care

Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to h...

Consumer CareApril 13, 2026

3 Years was all I got

Would Not Recommend

I purchased a new Fridge Model# WRT311FZDW02 at the end of November of 2022 from Lowes. Placed it in my kitchen, moved it out once about a year and a half ago to clean behind it. Well here we are in the new year and a few weeks ago I came home from work and all my veg in the fridge was frozen and 2 days later the freezer was 44 degrees. I have had my appliance repair person come and he had to put a port on it and check my Freon and guess what it is low in an enclosed system. So I understand...

January 20, 2026
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Response from WhirlpoolTeam

Thank you for sharing your insights with us. We're sorry to hear that you had a negative experience, as we always try to provide our customers wi...

WhirlpoolTeamJanuary 21, 2026

WhirlpoolBrand

Great uncomplicated Frig

[This review was collected as part of a promotion.] It is spacious and allows me to customize the shelving and I love the light in the freezer.

December 21, 2025

From whirlpool.com

Would Recommend

[This review was collected as part of a promotion.] The frig is fine. but The MANUAL is for multiple frig.s It would be EXTREMELY helpful to have a manual that gave is specific information on our unit, so that we could use it in the most cost effective way.

December 9, 2025

From whirlpool.com

Refrigerator

Would Recommend

[This review was collected as part of a promotion.] I bought this a month ago and really like it. The only issue is the door squeaks when you open and close it. Freezer keeps food frozen. It's new so I wouldn't expect anything else.

December 7, 2025

From whirlpool.com

RUST ON DOORS!!!!!!

Would Not Recommend

[This review was collected as part of a promotion.] I bought this frig about 4 months ago, 2 weeks ago I noticed rust on doors. Contacted whirlpool, they told me RUST is cosmetic, and there's only a 3 month warranty on RUSTED STAINLESS STEEL, let me repeat that, RUSTED STAINLESS STEEL!!!!!!

November 14, 2025

From whirlpool.com

Response from Consumer Care

Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to h...

Consumer CareNovember 19, 2025

Is OK but should be better

Would Not Recommend

[This review was collected as part of a promotion.] Basically works well but since a separate freezer control is not available balancing the freezer and refrigerator temps is difficult. The freezer door storage shelves are poorly designed - can hold juice cans and similar large products but not packages of frozen vegetables, etc.

October 13, 2025

From whirlpool.com

Not as good as our prior unit

Would Recommend

[This review was collected as part of a promotion.] We bought this unit to replace our previous Whirlpool refrigerator (18 years old). This one has about the same capacity we are just working out where we need to put each shelf. One problem we noticed is the refrigerator door. On the previous unit you could just give it a push and it would automatically close this unit doesn't do that unless you really shove it. Also the gasketing towards the top the door appears bowed and you need to lean on th...

September 27, 2025

From whirlpool.com

Great Features

[This review was collected as part of a promotion.] Refrigerator is as advertised. Has plenty of room in the refrig and freezer. Very nice design and finish.

September 26, 2025

From whirlpool.com

Have more room inside

Would Recommend

[This review was collected as part of a promotion.] replaced our old refrigerator. Love the new one!!!

September 26, 2025

From whirlpool.com

Yes

[This review was collected as part of a promotion.] Yest fridge seems to meet our needs it replaced our older whirlpool . 1981 model still running just not cooling good enough all the time. Temperature fluctuate ed from 40- 50 degrees even though we kept coils clean and refrigerator had plenty of air circulation around it. I guess it was getting old.

September 18, 2025

From whirlpool.com

never buy

[This review was collected as part of a promotion.] Don't buy. You will get emails everyday and yo can not stop them. Buy any three brand

September 17, 2025

From whirlpool.com

Response from Consumer Care

Thank you for sharing your insights with us. We value your time and would like to look into this concern. Please reach out to us directly via Facebook...

Consumer CareSeptember 23, 2025

a great investment

Would Recommend

[This review was collected as part of a promotion.] We are so happy with our refrigerator. Whirlpool has a great reputation and has been in our family for years

July 15, 2025

From whirlpool.com

[This review was collected as part of a promotion.] awful light weight plastic drawers, freezer retainer rails are good only for storing cans, too big of gaps at bottom can't store any bags of items.

July 6, 2025

From whirlpool.com

Freezer light

Would Recommend

[This review was collected as part of a promotion.] I love my new frig. The freezer is on top which I prefer and the light is a definite plus. The shelves in the door is perfect. I can’t say enough about how much I love it.

July 5, 2025

From whirlpool.com

Would Recommend

[This review was collected as part of a promotion.] I purchased this as a replacement for an LG that I had purchased and I didn't like the configuration on the inside, liked the Whirlpool better except for the door shelves in the freezer, LG's were better. Anyway, I would have liked a bigger refrigerator but apparently the one I got is the biggest you can get with the freezer on top. I had a french door with freezer on the bottom and didn't really care for it and had nothing but problems with ...

June 27, 2025

From whirlpool.com

Great features only problem it leaves finger print

[This review was collected as part of a promotion.] The refg is working great so far Praise the lord lost A lot of food from the old one. So far this one is working grrst

June 25, 2025

From whirlpool.com

Good greatfectures

Would Recommend

[This review was collected as part of a promotion.] I'm happy with it like month ago brought with me everything works fine right now

June 8, 2025

From whirlpool.com

Designed by someone that doesnt cook

Would Not Recommend

[This review was collected as part of a promotion.] This item came with purchase of a new house. I had no choice in its style or type. It does cool and freeze, its stainless steel. It is fairly quiet in operation, but the freezer is on the top. That means for daily use you are constantly stooping over to reach items used. While the freezer which is long term storage is above and only opened for a single item or for ice. And like most designs today it is so deep that items get pushed t...

May 23, 2025

From whirlpool.com

Would Not Recommend

(This review was collected as part of a promotion.)

May 5, 2025

From whirlpool.com

Response from Consumer Care

Hello Felix! Thank you for taking the time to review your Whirlpool appliance. We want to be a brand you can trust! Should you have any questions or c...

Consumer CareMay 6, 2025