Prices, Promotions, styles, and availability may vary. Our local stores do not honor online pricing. Prices and availability of products and services are subject to change without notice. Errors will be corrected where discovered, and Lowe's reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted.

20.85-cu ft Counter-Depth 36-in Wide Side-by-Side Refrigerator with Ice Maker ,Water and Ice Dispenser ( Black )

Ratings & Reviews for Whirlpool 20.85-cu ft Counter-Depth 36-in Wide Side-by-Side Refrigerator with Ice Maker ,Water and Ice Dispenser ( Black )

4.2
1198
Review
 4.2 out of 5
1200 Reviews


76% Recommend this product

Ratings may include incentivized customer reviews.

What Customers Are Saying

Customers praise the spacious interior, bright lighting, and convenient door-mounted ice and water dispenser, with most highlighting excellent storage organization and fingerprint-resistant finish. However, a notable group reports persistent noise issues and ice maker failures occurring within weeks of purchase. Many find the design thoughtful and functional, though some experience disruptive rattling sounds and mechanical reliability concerns. Despite these drawbacks, most customers consider the refrigerator a solid choice for its layout and features.

Customer review summary generated by AI, including incentivized reviews.
1200 Customer Reviews

Whirlpool 28cf refrig not freeze nor cold enough

Would Not Recommend

After about 5 years of service, my Whirlpool 28cf refrigerator is not working now. The freezer side did not freeze and ice maker did not work. The refrigerator side did not cold enough making some foods spoiled. I clean the coil twice and I reset it twice and the problem still there

Was this Review Helpful ?
Response from WhirlpoolTeam

We appreciate you taking the time to share your concerns with us. We are genuinely sorry to hear that your Whirlpool® Refrigerator is not cooling pro...

WhirlpoolTeamJuly 15, 2026

WhirlpoolBrand

Noisy refrigerator

Would Not Recommend

Lowe’s delivered the refrigerator on time and the delivery personnel were professional. On plugging in the refrigerator the noise was more than obvious . I called Whirlpool and I was told it takes time to “quiet “ down. After the second day within the 48 hour Lowe’s return policy I called Lowe’s and they gladly sent out a replacement refrigerator. The replacement refrigerator seemed to make less noise but being living in small apartment with an open plan the noise became bothersome to the poi...

Was this Review Helpful ?
Response from WhirlpoolTeam

Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience with your Whirlpool® Refrigerator, as we...

WhirlpoolTeamJuly 15, 2026

WhirlpoolBrand

Great, but a problem

I love the refrigerator but it vibrates. I think the delivery guys didn’t install it properly.

Was this Review Helpful ?

Buy the extended warranty

Would Not Recommend

Ice maker quit after 10 days. Whirlpool guy said I wasn't using correctly???? Was going to charge a trip charge because it did not act up when he came??? I asked him to leave and told him where he could put the trip charge. Manager Lorenzo helped me get a replacement. It is working fine for now. The company that provides Lower /Whirlpool repairs is a joke.

Was this Review Helpful ?

Outside functions, you can see

Would Recommend

Love it takes time to get used to from your other refrigerator. There’s a lot of room inside. The temperature for the refrigerator is on the outside so you know everything is good. Ice cubes are small something to get used to.

Was this Review Helpful ?

Ice maker

Would Recommend

Love the size. The ice maker won’t release the ice..

Was this Review Helpful ?

Wonderful Whirlpool

Would Recommend

This fridge is wonderful at keeping the temperature and it has no visible scratches or dings and looks good too. Ice maker is keeping up in 100 degree weather. Glad I chose Whirlpool.

Was this Review Helpful ?

The fridge works great. Guys were professional and quick putting everything together

Was this Review Helpful ?

Whirlpool Side-by-Side

Would Recommend

This smudge proof, side by side refrigerator had the perfect footprint for our space, 36.5 inches. It is quiet, doesn't turn on unnecessarily. Ice came in after 10 hours. It is pretty straight- forward to set up and use, not a smart frig, which isn't a loss, in my book. Overall a good purchase. Guess only thing that surprised me is how light the doors are when closing... nothing like the 16 yr old frig it replaced. As long as it works and lasts, all is good.

Was this Review Helpful ?