Ratings & Reviews for Trex Enhance 6-ft x 36-in Saddle Composite Deck Stair Rail Kit Hardware Included
Ratings may include incentivized customer reviews.
What Customers Are Saying
The product has a mixed reception. On the positive side, it is well-designed, sturdy, and visually appealing. The railing is generally easy to install, especially the horizontal sections, and the length is adjustable. However, the installation can be challenging, particularly for the stair railings, which require careful measurement and cutting. Some customers also received defective or broken components. There are concerns about the quality and durability, with reports of easily scratched surfaces and hardware that strips easily. Overall, the product offers good aesthetics and functionality, but the installation challenges and quality control issues make it a mixed bag for many customers.
Customer review summary generated by AI, including incentivized reviews.Check product has not been returned with defects
Would RecommendThe Stair Railing kit was incomplete
From Enhance 6-ft x 36-in Classic White Composite Deck Stair Rail Kit Hardware Included Verified Purchaser
Not for runs at angles other than 45 degrees
FYI this kit is designed for 45 degree stair runs and doesn't adapt well to other angles. I'm not sure if Trex has a kit for other situations but I was able to modify this to work for my somewhat shallow stair run and it worked fine (I flipped the bottom bar over, installed, and custom drilled holes for the bars at a vertical angle). I feel like this should be more aggressively noted. I'm also not a fan of the mounting brackets being wider than the bottom rails (which leaves "fins" sticking o...
From Enhance 6-ft x 36-in Charcoal Black Composite Deck Stair Rail Kit Hardware Included
Hello, and thank you for your feedback. Our Enhance stair railing is mean to accommodate angles between 32-37 degrees for the stair slope. This infor...
Baluster Spacing
Would Not RecommendThe spacing on these balusters does not meet code. I feel like why would you sell it? At least make it clear.
Verified PurchaserVerified Pro
Hello Clove, we’re sorry to hear that you have not been pleased with our product. All products Trex offers, including Enhance Railing, is tested and ...
Excellent product
Would RecommendVery good railing system. Lowes is starting 5his line at their stores now so not enough available at all store .i had to go to 3 stores to collect the amount of stufd i needed. But over all very godo quality. Make sure ur contractor knows to handle it with care while installation. As they can get scratch if u handle it roughly. Black railing very beautiful. Price is good as well.
From Enhance 6-ft x 36-in Charcoal Black Composite Deck Stair Rail Kit Hardware Included Verified Purchaser
Hello, and thank you for your lovely review. We appreciate you taking the time to share your experience with us as well. We hope you enjoy your brand...
Well made but bad instructions
Would RecommendThe directions for how to attach the mounting brackets to the railing were not good. I ended up installing it and the end of the railing and you need to put a little bit back from the end because I have a gap at where my railing meets the post. I’m afraid to drill more holes and move it back because it will weaken the integrity.
From Enhance 6-ft x 36-in Classic White Composite Deck Stair Rail Kit Hardware Included Verified Purchaser
Hello, foremost we’d like to apologize for your negative experience. In addition, we’d like to learn more about your situation and make things right....
wrong picture, its not angled, it is straight
Would Not RecommendI like the material (composite railing & metal tubing), I dislike the brackets/supports and had to purchase my own stronger/sturdier bracing/supports. I also dislike the fact that its false advertising, I thought I was purchasing a railing that was made to be angled up the stairs already cut and instead its no different than purchasing a straight (not angled railing). So be ready to cut 45's on each end.
Verified Purchaser
Hello, Foremost we’d like to apologize for your negative experience. In addition we’d like to learn more about your situation and make things right. ...
Trex star railing
The installation instructions were one of the most unclear that I have encountered. If you are not good at figuring out how to do construction these will frustrate you. I did successfully I stall the railing
Verified Purchaser
Hello, thank you for taking the time to leave us your review and feedback. We are always looking for ways to improve, and this review is helpful. Tha...
Nice looking flat top rail
Would RecommendNice looking rails. Nicely compliments my new deck.
From Enhance 6-ft x 36-in Classic White Composite Deck Stair Rail Kit Hardware Included Verified Purchaser
Hello, and thank you for your review. We work hard to meet customer expectations, and we’re happy to hear we hit the mark for you! Thanks, - Trex Cus...
Hello, We’re so sorry to hear about your experience with our product. We aim to offer 100% customer satisfaction to all of our customers and would li...