Ratings & Reviews for Trex Enhance Basics 1-in x 6-in x 20-ft Saddle Square/Scalloped Composite Deck Board
Ratings may include incentivized customer reviews.
What Customers Are Saying
Customers overwhelmingly praise this composite decking for its rich, natural appearance, exceptional durability, and minimal maintenance requirements. Reviewers consistently highlight resistance to rot, fading, insects, and splinters, with many noting it outlasts traditional wood. The material is described as easy to cut, install, and work with, even for DIY projects. Most appreciate the clean look from hidden fasteners and color-matched hardware. The 95% recycled content adds environmental appeal. A few report minor issues like slight board dimension variations or surface heat in direct sunlight, but these concerns are infrequent and do not diminish overall strong satisfaction.
Customer review summary generated by AI, including incentivized reviews.Customer service line is terrible. No help!
Would Not RecommendOrdered 20 ft Trex boards, two types, one came damaged and one was missing a board. Now my whole project gets held up 2 weeks!!! Customer service did not care or can do anything. Horrible service. Our deck furniture and pergola are now being ordered elsewhere. You lost the rest of my house renovation business.
From Enhance Basics 1-in x 6-in x 20-ft Saddle Square_SLASH_Scalloped Composite Deck Board Verified Purchaser
Good product, not so good customer service
Would RecommendThe Trex product seems to be an excellent product, no complaints so far with that. Lowe’s customer service however, is lacking a bit. I get a text 2 days before my delivery date asking me if the delivery date is still good, and if someone will be home. It then says the night before they will send me a 4 hour delivery window. The night before, no delivery window is sent. The next day, no delivery window is sent. I wait around all morning , no contact from Lowe’s on when my delivery is coming. Now...
We are glad you love your product, and we apologize for the inconvenience.
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Boards received broken
Would RecommendThe Board is excellent but Lowes delivered many of the broken. They promised to replace them but they never did. So my advise to you if you order them, if they arrive broken, even a few, return the whole order because It is doubtful that they will replace the broken ones
Hello, we’re so sorry to hear about your experience with our product. We aim to offer 100% customer satisfaction to all of our customers and would li...
Decking for hand rail
Would RecommendFolks at Lowes was a great help.
Verified Purchaser
Hello Alan, and thank you for the five stair review! - Trex Customer Care
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Trex
Would RecommendGreat looking and easy to work with bought s sizes
From Enhance Basics 1-in x 6-in x 16-ft Saddle Square_SLASH_Scalloped Composite Deck Board Verified Purchaser
Hi Dick, thank you for your 5 star review! We greatly appreciate it! ~ Trex Customer Care Team
Good looking deck boards
Would RecommendJust as expected. They looked great and installed easily.
From Enhance Basics 1-in x 6-in x 16-ft Beach Dune Square_SLASH_Scalloped Composite Deck Board Verified Purchaser
Hello, and thank you for choosing Trex! We appreciate your remarkable review. Hearing that you love our products is the best thing we could hope for....
Did not recieve order
Did not receive order. Driver stated forklift is broken and leaking fluid. Waited two weeks for delivery and took a day off work. Unbelievable. Why don't they carry spill absorber on the truck? Management stated they were unaware that forklift was damaged. wow
From Enhance Basics 1-in x 6-in x 16-ft Beach Dune Square_SLASH_Scalloped Composite Deck Board Verified Purchaser
I am sorry for your experience.
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good materials-----very helpful staff this morning
From Enhance Basics 1-in x 6-in x 16-ft Clam Shell Square_SLASH_Scalloped Composite Deck Board Verified Purchaser
Hello, we are incredibly grateful that you took the time to leave us this review. Our company puts customer satisfaction as top priority and we are c...
Thank you so much for your great 5 Star review! We love to hear that you enjoy our products! ~ Trex Customer Care Team
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Composite better than wood.
Would RecommendEasy to work with.
From Enhance Basics 1-in x 6-in x 12-ft Beach Dune Composite Deck Board Verified Purchaser
Hello, and thank you for your review. We work hard to meet customer expectations, and we’re happy to hear we hit the mark for you! Thanks, - Trex Cus...
Excellent product
Would RecommendFrom Enhance Basics 1-in x 6-in x 16-ft Clam Shell Square_SLASH_Scalloped Composite Deck Board Verified Purchaser
Hello, and thank you for your review. We work hard to meet customer expectations, and we’re happy to hear we hit the mark for you! Thanks, - Trex Cus...
Hello Dave. Thank you for reaching out to Trex and bringing your negative experience to our attention. We apologize for the challenges you have faced...