Ratings & Reviews for Trex Enhance Basics 1-in x 6-in x 16-ft Saddle Square/Scalloped Composite Deck Board
Ratings may include incentivized customer reviews.
What Customers Are Saying
The Trex composite decking boards are durable, scratch-resistant, and require minimal maintenance compared to traditional wood decking. The hidden fastener system provides a clean, seamless look, though some users found it challenging to install initially. While the boards can occasionally arrive with minor defects, the overall quality is high, and the company's customer service is responsive in addressing any issues. The decking offers excellent value, avoiding the need for regular staining, painting, or other upkeep that wood requires, and customers are very satisfied with the final look and performance.
Customer review summary generated by AI, including incentivized reviews.Good product, not so good customer service
Would RecommendThe Trex product seems to be an excellent product, no complaints so far with that. Lowe’s customer service however, is lacking a bit. I get a text 2 days before my delivery date asking me if the delivery date is still good, and if someone will be home. It then says the night before they will send me a 4 hour delivery window. The night before, no delivery window is sent. The next day, no delivery window is sent. I wait around all morning , no contact from Lowe’s on when my delivery is coming. Now...
Boards received broken
Would RecommendThe Board is excellent but Lowes delivered many of the broken. They promised to replace them but they never did. So my advise to you if you order them, if they arrive broken, even a few, return the whole order because It is doubtful that they will replace the broken ones
From Enhance Basics 1-in x 6-in x 20-ft Clam Shell Square_SLASH_Scalloped Composite Deck Board Verified Purchaser
Hello, we’re so sorry to hear about your experience with our product. We aim to offer 100% customer satisfaction to all of our customers and would li...
N/A
Would RecommendThere was some oil drippings on some of the boards
From Enhance Basics 1-in x 6-in x 12-ft Clam Shell Grooved_SLASH_Scalloped Composite Deck Board Verified Purchaser
Hello.Foremost we’d like to apologize for your negative experience with your Trex material. In addition, we’d like to learn more about your situation...
Hello Alan, and thank you for the five stair review! - Trex Customer Care
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Trex #1
Would RecommendI have been recomended this product but wasnt available in store. I first ordered the sample to make sure color Clam Shell was my matching color and was! I highly recomend Clam Shell. On the down side I had to order the 20ft length as was only option. so there product came in much earlier then the date provided so with the help of brother we were cutting the boards in the parking lot down to 6ft 8in to fit in my vehicle..LOL I really wonder what the employees were thinking!!
From Enhance Basics 1-in x 6-in x 20-ft Clam Shell Grooved_SLASH_Scalloped Composite Deck Board Verified Purchaser
Hello, and thank you for your lovely review. We appreciate you taking the time to share your experience with us as well. We hope you enjoy your brand...
Trex
Would RecommendGreat looking and easy to work with bought s sizes
From Enhance Basics 1-in x 6-in x 16-ft Saddle Square_SLASH_Scalloped Composite Deck Board Verified Purchaser
Hi Dick, thank you for your 5 star review! We greatly appreciate it! ~ Trex Customer Care Team
Good looking deck boards
Would RecommendJust as expected. They looked great and installed easily.
From Enhance Basics 1-in x 6-in x 16-ft Beach Dune Square_SLASH_Scalloped Composite Deck Board Verified Purchaser
Hello, and thank you for choosing Trex! We appreciate your remarkable review. Hearing that you love our products is the best thing we could hope for....
Did not recieve order
Did not receive order. Driver stated forklift is broken and leaking fluid. Waited two weeks for delivery and took a day off work. Unbelievable. Why don't they carry spill absorber on the truck? Management stated they were unaware that forklift was damaged. wow
From Enhance Basics 1-in x 6-in x 16-ft Beach Dune Square_SLASH_Scalloped Composite Deck Board Verified Purchaser
I am sorry for your experience.
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good materials-----very helpful staff this morning
From Enhance Basics 1-in x 6-in x 16-ft Clam Shell Square_SLASH_Scalloped Composite Deck Board Verified Purchaser
Hello, we are incredibly grateful that you took the time to leave us this review. Our company puts customer satisfaction as top priority and we are c...
Solid
Would RecommendSolid product..Easy to install for a novice DUYER
From Enhance Basics 1-in x 6-in x 20-ft Clam Shell Square_SLASH_Scalloped Composite Deck Board Verified Purchaser
Thank you so much for your great 5 Star review! We love to hear that you enjoy our products! ~ Trex Customer Care Team
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Composite better than wood.
Would RecommendEasy to work with.
From Enhance Basics 1-in x 6-in x 12-ft Beach Dune Composite Deck Board Verified Purchaser
Hello, and thank you for your review. We work hard to meet customer expectations, and we’re happy to hear we hit the mark for you! Thanks, - Trex Cus...
We are glad you love your product, and we apologize for the inconvenience.
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