Ratings & Reviews for Trex Enhance Basics 1-in x 6-in x 16-ft Saddle Square/Scalloped Composite Deck Board
Ratings may include incentivized customer reviews.
What Customers Are Saying
Customers overwhelmingly praise this composite decking for its rich, natural appearance, exceptional durability, and minimal maintenance requirements. The Saddle color is frequently described as beautiful and fade-resistant, while the material is consistently noted as easy to cut, install, and work with—even for DIYers. Reviewers highlight its weather resistance, splinter-free performance, and 95% recycled content. Most customers report zero maintenance after extended use and would recommend it for future projects. A few note the boards measure 5.5 inches rather than standard 6-inch width, the surface becomes hot in direct sunlight, and the material is heavier than wood, though these are generally viewed as manageable trade-offs.
Customer review summary generated by AI, including incentivized reviews.Lowe’s butler nj lost my order
Would Not RecommendWould help if Lowe’s ordered the right stuff. And to add insult to injury the service manager gave me grief over my refusal to accept product which was stored out of doors which was someone else’s order
From Enhance Basics 1-in x 6-in x 16-ft Clam Shell Square_SLASH_Scalloped Composite Deck Board Verified Purchaser
Like the final product
Would RecommendNice product
From Enhance Basics 1-in x 6-in x 20-ft Beach Dune Square_SLASH_Scalloped Composite Deck Board Verified Purchaser
Hello, and thank you for your lovely review. We appreciate you taking the time to share your experience with us as well. We hope you enjoy your brand...
No more deck staining & always beautiful
Would RecommendEasy for redecking, use this board for framing & won't rot.
From Enhance Basics 1-in x 6-in x 20-ft Clam Shell Square_SLASH_Scalloped Composite Deck Board Verified Purchaser
Hello, and thank you for your 5 star review. We really appreciate you taking the time to share your experience with us as well. We count ourselves lu...
Not 6" these are 5.5"
Would Not RecommendThis product is 5.5 NOT 6" Calculated my order based on item description, now I'm short and need to re order.
From Enhance Basics 1-in x 6-in x 20-ft Clam Shell Square_SLASH_Scalloped Composite Deck Board Verified Purchaser
Hello, we are extremely sorry to hear about this, and even more sorry to disappoint a customer. If you
need assistance please reach out to our c...
Great delivery
Would RecommendThe young men who delivered the composite decking I ordered were friendly and answered my questions with professional knowledge and understanding.
From Enhance Basics 1-in x 6-in x 12-ft Clam Shell Grooved_SLASH_Scalloped Composite Deck Board Verified Purchaser
Hello, and thank you for your lovely review. We appreciate you taking the time to share your experience with us as well. We hope you enjoy your brand...
Hello Russ, and thank you so much for your wonderful 5-star review! Warm regards, Brandi - Trex Customer Care Team
Good product, not so good customer service
Would RecommendThe Trex product seems to be an excellent product, no complaints so far with that. Lowe’s customer service however, is lacking a bit. I get a text 2 days before my delivery date asking me if the delivery date is still good, and if someone will be home. It then says the night before they will send me a 4 hour delivery window. The night before, no delivery window is sent. The next day, no delivery window is sent. I wait around all morning , no contact from Lowe’s on when my delivery is coming. Now...
From Enhance Basics 1-in x 6-in x 16-ft Saddle Square_SLASH_Scalloped Composite Deck Board Verified Purchaser
We are glad you love your product, and we apologize for the inconvenience.
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Boards received broken
Would RecommendThe Board is excellent but Lowes delivered many of the broken. They promised to replace them but they never did. So my advise to you if you order them, if they arrive broken, even a few, return the whole order because It is doubtful that they will replace the broken ones
From Enhance Basics 1-in x 6-in x 20-ft Clam Shell Square_SLASH_Scalloped Composite Deck Board Verified Purchaser
Hello, we’re so sorry to hear about your experience with our product. We aim to offer 100% customer satisfaction to all of our customers and would li...
broke piece
Hello! We're so sorry to hear of the issues you're experiencing. Please reach out to us directly so that we may look into this further. -Trex...
I love the color. It was easy to install. would buy again
From Enhance Basics 1-in x 6-in x 16-ft Clam Shell Square_SLASH_Scalloped Composite Deck Board Verified Purchaser
Hello, we can’t thank you enough for your kind review! We hope you enjoy your new Trex deck for many years to come! Thanks,
- Trex Customer Car...
Hello chuck, foremost we’d like to apologize for your negative experience. In addition, we’d like to learn more about your situation and make things ...