Ratings & Reviews for Trex Enhance 6-ft x 36-in Charcoal Black Composite Deck Stair Rail Kit Hardware Included
Ratings may include incentivized customer reviews.
What Customers Are Saying
The product has a mixed reception. Positives include the sturdy, visually appealing design that enhances the home. The railing is generally easy to install, especially the horizontal sections, and the length is adjustable. However, the instructions are often poor, making installation difficult, especially for the stair railings. There are also issues with missing or defective hardware, broken post covers, and parts that don't fit properly. The stair brackets and angle adapters are particularly problematic. Some customers report the product is prone to scratches and maintenance issues, with significant waste when cutting the rails. Careful preparation is essential for a successful installation.
Customer review summary generated by AI, including incentivized reviews.Great product
Brought my porch to life. Gave my jouse a new look.
Verified Purchaser
Where do u find these people?
Would Not RecommendPackage was supposed to be delivered to 176. It was delivered to 182 one house further down the road. Mailboxes clearly have numbers on them. I had to drive up and down the street trying to find it.
From Enhance 6-ft x 36-in Classic White Composite Deck Stair Rail Kit Hardware Included
Hello, we are extremely sorry to hear about this, and even more sorry to disappoint a customer. If you need assistance, please reach out to our custo...
Feels sturdy and looks great
Would RecommendThe enhance stair railing is exactly what i was looking for for my new deck. Installing these railings are much easier than making something custom and they look pretty nice when paird with enhance railings, posts and decking.
From Enhance 6-ft x 36-in Classic White Composite Deck Stair Rail Kit Hardware Included Verified Purchaser
Hello, and thank you for choosing Trex! We appreciate your remarkable review. Hearing that you love our products is the best thing we could hope for....
scuffed up, looked used
Would Not RecommendThe white railing had black scuff marks all over it. The packaging should not have an opening for this to occur, the entire box should be cardboard to protect the vinyl. Had to return it to the store but was only credited for 3 boxes when I returned 5. One of the boxes had been previously opened and then taped back up so it likely was damaged or missing parts. Lowes needs to do better. The person doing the return for some reason, didnt scan all 5 of them but took them anyway. Didnt notice it unt...
From Enhance 6-ft x 36-in Classic White Composite Deck Stair Rail Kit Hardware Included Verified Purchaser
Hello, we’re so sorry to hear about your experience with our product. We aim to offer 100% customer satisfaction to all of our customers and would li...
Can’t go wrong
Would RecommendGreat looking!!
From Enhance 6-ft x 36-in Classic White Composite Deck Stair Rail Kit Hardware Included Verified Purchaser
Hello, and thank you for your lovely review. We appreciate you taking the time to share your experience with us as well. We hope you enjoy your brand...
Pretty porch
Would RecommendLooks beautiful on my porch
Verified Purchaser
Hello, and thank you for your review. We work hard to meet customer expectations, and we’re happy to hear we hit the mark for you! Thanks, Brandi - T...
Slightly misleading box art
Would RecommendThe artwork on the box makes it look as though the rail ends are precut. They are not.
From Enhance 6-ft x 36-in Saddle Composite Deck Stair Rail Kit Hardware Included Verified Purchaser
Thanks for the feedback, we understand how the box artwork could lead to that impression. The rail ends are not pre-cut, as they’re designed to be cu...
Thank you for the 5-star review! We’re grateful for your support and thrilled to know you had a positive experience. We appreciate your business and ...