Ratings may include incentivized customer reviews.
What Customers Are Saying
The decking boards are durable, weather-resistant, and require minimal maintenance. Customers praise the attractive wood-like appearance and variety of color options, as well as the textured surface for good traction. The boards are also reported to be straightforward to install. However, some customers have experienced quality issues, with warped or damaged boards. The decking can also get quite hot in direct sunlight, making it uncomfortable to walk on barefoot.
Customer review summary generated by AI, including incentivized reviews.Not Trex
Would Not RecommendI ordered Trex so it would match my deck. I got UTD composite boards. The color matches, the wood grain pattern does not. UTD is composite deck boards are also thinner than Trex. So Lowe's once again has messed up. I paid for Trex and didn't get Trex.
This is the most mis-managed and unprofessional store I have had the displeasure of working with. Going on 4 times to get one order delivered undamaged and correct and it is still not right. They so called pro staff and managers have screwed this up so bad it is a wonder any contractor work with them. From the original fork lift operator dtagging 24 trex special order boards across the paved parking lot and gouging the (yes I refused half of them due to excess damage), to another who off load...
Hello, we are extremely sorry to hear about this, and even more sorry to disappoint a customer. If you need assistance, please reach out to our custo...
decking
Would Recommenddriver done a great job
From Select 1-in x 6-in x 16-ft Pebble Grey Grooved_SLASH_Solid Composite Deck Board
Thank you for the 5-star review! We’re grateful for your support and thrilled to know you had a positive experience. We appreciate your business and ...
The service and pickup was good. What wasn't good was that the one end of the product was damaged and splintered.
Hello, we’re so sorry to hear about your experience with our product. We aim to offer 100% customer satisfaction to all of our customers and would li...
A 20' board is a very long board.
Would RecommendI liked the color and consistency of the product and the excellent delivery service.
Verified Purchaser
Hi Nadas. Pebble Grey looking sharp 😍 Great color + smooth delivery… win all around! Brandi -Trex Customer Care
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good product
Would Recommendpricey but good, needed it to match same decking i did 10yrs ago
From Select 1-in x 6-in x 16-ft Pebble Grey Square_SLASH_Solid Composite Deck Board Verified Purchaser
decking
Would Recommenddriver done a great job product works great
We’re happy to know the product is working well and that your delivery experience went smoothly. We appreciate you highlighting both the product perf...
Composite Deck Boards
Would Not RecommendI ordered 9 board pieces, but only 7 were delivered. Unfortunately, I was not home when delivery was made. It is unacceptable to miscount 20%; this is unlikely a mistake, it seems more intentional.
Sorry to hear about this, Dejan—we understand how frustrating that must be. This definitely isn’t the experience we want for our customers. For missi...
Where is my product?? You don’t even know ?
Would Not RecommendIt’s not the product Lowe’s might have the worst Customer service ever. Been waiting over a week for my order I place last Monday and no one can tell where it is or if it is coming. No wonder Hkme depot is beating them up and down the street.
From .82-in x 5.5-in x 16-ft Square Select Saddle Verified Purchaser
Hello, we're sorry to hear you haven't received your product yet. Please give us a call at 1-800-289-8739 so we can see how we can assist fur...
Fantastic Service
Would RecommendThank you to the gentlemen that helped us with our pickup! They went above and beyond!
Verified Purchaser
Delivery was a problem...
Would RecommendDelivery was messed up, we got the wrong items (not what was ordered). We were told the delivery truck would come back that day, it did not. We got no call back and had to call the store (Cookeville, TN) to get answers and pick up delivery details. Our order got here quickly after talking to a manager.
They never let me know they where in
Would Not RecommendThese boards are not what I wanted
Hello, thank you for reaching out and for your review. We are sorry to hear about your experience and would like to learn more. When you are able to,...
Hello, we’d like to apologize for your negative experience. Because the purchase was made through Lowe's, we recommend contacting the store direc...