Ratings may include incentivized customer reviews.
What Customers Are Saying
Customers overwhelmingly praise this mailbox for exceptional durability and reliability, with most reporting it survives severe impacts from cars, snowplows, and harsh weather while lasting 10-15 years or longer. Many highlight straightforward installation and attractive design that enhances curb appeal. Some note the newer model has a narrower, shallower mail compartment compared to older versions, and a few report occasional door issues. Despite these minor concerns, most customers consider it a dependable, long-lasting investment they would purchase again.
Customer review summary generated by AI, including incentivized reviews.Not what I expected
Would Not RecommendAs soon as I pulled from the box I tried to open the front door and it broke right away. The replacement doors are on back order so the mailbox is just setting in storage
From step2.com
TERRIBLE NEW DESIGN
Would Not RecommendI had a Step 2 mailbox for years, however after 20 or so year the magnets rusted and the door broke off. Despite the age I really liked the box and was happy to find what I thought was the same box. I ordered the #545200 box thinking it had the same internal capacity. The outside size was the same but the inside could no longer hold an 9 x 12 envelope with out it being folder therefore destroying photographic or other items that SHOULD NOT be folded. It also would not hold the smaller boxes I fr...
From step2.com
Mailbox
Would RecommendI love the look and style of the mail box. The previous owner backed into and broke the bottom of the old one. Would have given product 5 stars but because I only needed the bottom but had to purchase whole thing and it didn't come with pole that was needed to hold box I had to take off a star. It just so happened that the wood pole from the last box was still in ground?
From step2.com
Best choice on the market!
Would RecommendThis mailbox, had one at previous home, lasts forever and still looks great. Big enough to hold small packages, saving the mailman time and steps. All metal boxes rust, dent and break....not these! A great product.
From step2.com
good
Would RecommendThis is a replacement. My 15 year old Mialmaster Plus was hit by a car.
From step2.com
Great product
Would RecommendWe have purchased 3 of these over the years. They go together reasonably quickly-directions are very easy and straightforward. Digging the hole is probably the toughest job.
From step2.com
beyond expectaions
Would RecommendI don't know how long this mailbox has been here, we moved here is 2015 and inherited it. It was it by a truck in the night and thought we had to buy a new one as the post part was gone. it was since found about a mile down the road "in one piece" even the 4x4 inside the post cover was ok,. The police said it must have been caught under the vehicle, even the ground post was still attached but very bent, just a small ding on both sides of the cover was visible from the impact (hit head on) Clean...
From step2.com
Easy install
Would RecommendVery easy install and if my post was wood would have been easier...is a concrete 4x4 post. Was able to modify holes. The PLASTIC however seems to be very soft and we'll see how this looks in a couple years. It came out of the BOX scratched and hadn't notice until I was mounting to the post.
From step2.com
Great Product
Would RecommendThis product easy to install and maintain! Looks great also
From step2.com
Great product and service!
Would RecommendCould not be happier. Ordering online was quick and easy, and installing the mailbox was simple. I was actually replacing an older model Step2 mailbox that was damaged by a snow plow, so the 4x4 wood post was already in place. Very pleased with the experience.
From step2.com
17 Years Battered but not Beaten
Would RecommendI have had my MailMaster Plus Mailbox for 17 years. It has been run over by automobiles four times and a mobile home once. I just keep putting it back together and beating it back into shape. I couldn't ask for a better mailbox. Thanks.
From step2.com
Love it!!
Would RecommendI really like my Step2 Mailmaster. It has been knocked apart by a drunk driver, which snapped the top off but didn't break anything. It has also weathered about 20 years of Michigan winters and is still in near perfect condition. This past winter the door must have come open and the snowplow popped it off and took it away "somewhere." Received a new door and metal clip and here's the only problem I've ever had with this mailbox. There are tons of instructions on how to mount the door to the mail...
From step2.com
Worth Replacing
Would RecommendGood design, solid construction. We had a problem with vandals breaking and burning. Hopefully this latest replacement will survive. [the vandals have grown up and now have mailboxes of their own] We thought about a different design but opted to stay with the Step 2 MailMaster Plus Mailbox. We like it. It keeps the mail and newspaper dry in inclement weather.
From step2.com
Comes with numbers,but........
Would RecommendWhy only three of each number on a two sided box? If you need two of the same number on each side your outta luck!
From step2.com
Please contact our Consumer Service Specialists at 1-800-347-8372 Monday through Friday, 8AM -5PM Eastern Standard Time and we will be happy to help y... Read More
I have used a Step 2 mailbox for 20 years.
Would RecommendI haven't installed this Item yet. I'm replacing a Step 2 that has been in service for 20 years ! ! ! !
From step2.com
Step2 Mail Master Plus mail box
Would RecommendIt served its purpose well. It came quick, was easy to install, and looks great.
From step2.com
Very well made
Very well built and all the parts were included. easy to put up
From step2.com

We are very sorry to hear of your doors/door breaking and will send replacements promptly.