
Ratings & Reviews for smartpond Low Water Shut-off 500 -GPH Submersible Plug in Fountain Pump
Ratings may include incentivized customer reviews.
What Customers Are Saying
Customers overwhelmingly praise this fountain pump for its powerful, consistent water flow and thoughtful design features. Most highlight the automatic low-water shutoff as a game-changer that prevents costly pump failures from evaporation or leaks. The versatile adapter compatibility—typically three sizes—and easy installation earn consistent appreciation, with many noting no additional fittings needed. Suction cups and compact design enhance usability. However, a notable minority report premature failures, impeller breakage, or sudden stoppage after weeks of use, raising durability concerns. Despite these issues, most customers consider it excellent value and recommend it for small to medium fountains.
Customer review summary generated by AI, including incentivized reviews.Poor quality, poor return policy
Would Not RecommendThe pump stopped working after about a week. Following the cleaning instructions hasn't helped. The worst part is that Lowe's won't accept a mail-in return and wants me to drive 26 miles for an in-person return.
Verified Purchaser
Nice quality
Would RecommendGood quality, strong lift for a small pump. Using it in a 3ft vertical fountain.
Verified Purchaser
Pump used for pool
Would RecommendPump works great to pump extra water from my inground pool. It’s cheaper than most pool pumps too. During the winter and spring months, too much water accumulates in my pool and you need to pump out the excess so the pool doesn’t overflow. I purchased a pump specifically for pools, but it was too slow. I picked this up and in 8 hours the water level was down.
Verified Purchaser
FAILED
Would Not RecommendI bought this pump and installed it into a large fountain. One that means I have to drain the fountain and lift the 400 + pound basin to pull the pump out and them re-install everything. The pump had failed already in less than 5 months. I bought the unit on Sept 24th, 2022 it failed by December 15th 2022.
Verified Purchaser
Thank you for your review. All feedback is important to us and we’re sorry to hear about your experience. We strive to make every customer experience... Read More

Keeps Tripping GFCI So Doesn't Work
Would Not RecommendBought this for a Tower Garden that is on a timer. Unfortunately this kept tripping the GFCI so my garden would go days without water, unlike the old simple motor. Cost me all my plants and the produce that was on the tower.
Verified Purchaser
Hello Lako. We thank you for your feedback. We do not recommend using a timer on our pumps as it can cause issues/damage to the pump. We hope this he... Read More

Pond Usage
Would RecommendUnit easily pumps a high volume of water from my pond to the fountain head five feet above it.
Verified Purchaser
Auto Shut off an issue
Very excited about this pump after reading the reviews. The pumping power is definitely strong enough. However, rather than shutting off when the water gets low, the pump sounds like it is rapidly shutting on & off making quite a racket. If the water is low, it should just shut off.
Works great !
Would RecommendI was having a problem with back-flow from the middle bowl chute of a 3 bowl fountain while using a 300gph pump. This 500gph pump solved the problem.
Verified Purchaser
Amazing Power Pump
Would RecommendThis pump is one of the if not the best operating and easy to install pumps I have ever use. I am so happy with the results I tell all my home owner friends that this is the pump to get if you want to do anything with water
looks great
Would Recommendthis was a great pump for the fountain. sure looks great in the yard. Not difficult to install. It did not take long to get it up and running. Would buy another one
Great pump for midsized water feature
Would RecommendI had problems with the pump I bought 4 year s ago so used this pump to create a fountain in my old pond. The power cord is a great length and pump easy to install. The low water shut off is a great feature since the raccoons found a way to point the fountain spray out of the pond causing a great loss of water. Great pump and I see no need to go back to a larger one.
Small in size, BIG in power
Would RecommendI was very concerned when I saw the size of this pump...it is SMALL (in size) ...it says it is ideal for pumping to heights of 5 to 7 ft. My little fountain was about 3.5 ft tall. I didn't want a squirting stream, or just a small trickle...what I found was this was PERFECT for my fountain...
Hello Eric. We are sorry to hear you experienced this problem. This pump is protected by a 2-year included warranty plus an additional 1 year with on... Read More