
Ratings & Reviews for Sharp 24-in 1.2-cu ft 950 -Watt Microwave Convection Drawer ( Stainless Steel )
Ratings may include incentivized customer reviews.
What Customers Are Saying
Customers overwhelmingly report severe dissatisfaction, citing dangerously underpowered heating with wattage as low as 600-900W. Most note that basic tasks like heating food or popping popcorn take over 10 minutes, with kernels burning before completion. The advertised convection, air fry, and toasting functions are widely condemned as ineffective or nonfunctional—toasting requires six minutes for barely browned bread. Many express deep regret over the high cost, comparing it unfavorably to inexpensive countertop models that perform better. A small number report satisfaction using it as a secondary warming drawer, but this is vastly outweighed by warnings to avoid the purchase.
Customer review summary generated by AI, including incentivized reviews.Disappointing at best.
Would Not RecommendVery disappointed. Firstly the MW oven does not heat quickly. I need 3+ minutes to heat water for tea, and even then it is not hot. After some research I discovered it is only a 900Watt MW, I am use to at least 1200. Next the wave technology for opening does not work consistently. I have to open the panel each time I need to get into the oven. I have to question why these oven do not come with a circulating plate like just about every other MW I have ever owned. I read the instructions very c...
From Sharp
Stay away
Would Not RecommendUnderpowered as noted by many - won't even do 'microwave popcorn'. Terrible WiFi setup which is lost when the power goes out, grilling / toasting is a joke, and now after 18 months it broken so I'm leaving the brand. Massive waste of $$$.
From Sharp
Thank you for your feedback. We’re sorry you had a negative experience with one of our products. This isn’t the kind of experience we want our custome... Read More
Junk out of the box
Would Not RecommendPlug in and its says enjoy. I set the time, draw wont open. I close the panel and then open...Enjoy......set he time. I do this 5 times. Draw still wont open Start doesn't work. After unpluging it twice and trying to get it to work it went dark and its now dead!!!!! You would think after 20 years Sharp (the inventer of the draw!!!!) could make a product that works. This is the 20th 1 star review. $2000+ for a hunk of crap.
From Sharp
Your feedback is highly appreciated. We’re sorry you had a negative experience with one of our products. This isn’t the kind of experience we want our... Read More
Slow & unreliable...but at least it was expensive!
Would Not RecommendThe single worst kitchen appliance we've ever purchased...easily. Purchased in late 2021. It has been in service about 3 and a half years and the control touch panel just went out (no matter what you push it accepts it as '7'). Prior to the unit failing completely, it suffered from extremely poor performance. The microwave is only 950w...so extremely under powered. Want to make a bag of popcorn? Sorry, can't pull it off with this equipment! (no, really...it won't work!) The convection oven/air...
From 24-in 1.2-cu ft 950 -Watt Microwave Convection Drawer ( Stainless Steel )
We’re so disappointed to hear that such a loyal customer has had a bad experience with our product, and we offer our sincerest apologies. Please emai... Read More

Warning, only 900 Watts.
Would Not RecommendWe purchased this drawer microwave as a result of remodeling our kitchen and replacing all of the appliances. We purchased this product from an appliance store and were influenced by our designer to install a drawer microwave. We really liked the idea of a drawer microwave and the sensor that opens the unit with simply a wave of your hand. Unfortunately, we were so focused on the measurements and the need to have the cabinet built to accommodate the unit, that we missed that the unit only del...
From Sharp
Hello, thank you for your feedback, it is really appreciated. If you ever need any type of assistance with your Sharp Microwave Drawer, feel welcome t... Read More
don't understand the question
By microwave was beautiful and a great concept only worked for one day. They came out to repair it. And now it has worked for one month and that has stopped working again.
From Sharp
Thank you for your feedback. We’re sorry you had a negative experience with one of our products. This isn’t the kind of experience we want our custome... Read More
Not user friendly!!
Would Not RecommendI think this could be a great addition to for a kitchen. However the operation is very difficult to accomplish. The operating manual is very poorly written not complete and sadly we will never get the full use of it in our newly remodeled kitchen. If I could replace it without all the expense l would!!
From Sharp
Hello, thanks for your feedback, it is really appreciated. If you ever need any type of assistance with one of our products, feel welcome to contact u... Read More
Not what I hoped for!
Would Not Recommend[This review was collected as part of a promotion.] I am finally getting my dream kitchen and wanted this microwave for my island. 1. I was disappointed there's no turn table. 2. Its only apple friendly, no app for Android, ALL of my appliances including my W&D have an android app. 3. I can't get the Wi-Fi to work, it says its on, but it can't get any "information" and "firmware" downloads. 4. I didnt know it wasn't non-stick, I always use a cover, but my husband isn't as concerned because ...
From Sharp
Hello, thanks for your feedback, it is really appreciated. If you ever need any type of assistance with your 24 in. Built-In Smart Convection Microwav... Read More
Waste of money
Would Not RecommendThis product only lasted 3 months. It worked great up until it died right after the MF warranty ended. I reached out to customer service and they recommended to buy a new one. Not buying this product again.
From 24-in 1.2-cu ft 950 -Watt Microwave Convection Drawer ( Stainless Steel )
Thank you for the feedback. We’re sorry to hear about your experience and are here to help. If you could please contact us at CRL@sharpsec.com or... Read More

Heating issues
Would Not Recommend[This review was collected as part of a promotion.] I bought this a year ago and have had problems with heating.
From Sharp
Microwave
Would Not Recommend[This review was collected as part of a promotion.] Perfect! I love this product, my life is so easy today!
From Sharp
Great Appliance, but difficult WiFi Feature
Would Recommend[This review was collected as part of a promotion.] My wife and I recently remodeled our kitchen and were perusing our local appliance store for new updated culinary instruments. This Drawer Convection Microwave Model SMD2499FSA is beautifully designed, constructed and engineered. The features on it are clear and very useful! Our ONLY difficulty, calling no joy, is the WiFi feature on it that doesn't seem to work, no matter what/how hard we try. All of our other appliances are connected to o...
From Sharp
Hello, we really apologize for the inconvenience with your 24 in. Built-In Smart Convection Microwave Drawer Oven (SMD2499FS) and we would love the op... Read More
If zero stars was an option…
Would Not RecommendI was so excited for this product when we finally decided to remodel our kitchen. It’s been nothing but disappointment since. It’s marketed as a multi function microwave drawer, and it performs poorly across the board. The air fryer sucks - took me 45 minutes to make chicken nuggets and they didn’t even crisp up. They just turned into gummy, dried up pucks. Using the preset produced soggy nuggets. It takes forever to heat up food, 3x as long as our countertop microwave. And don’t even get me sta...
From Sharp
Thank you for your feedback. We’re sorry you had a negative experience with one of our products. This isn’t the kind of experience we want our custome... Read More
Hello, thank you for your feedback, it is really appreciated. If you ever need any type if assistance with your 24 in. Built-In Smart Convection Micro... Read More