Ratings may include incentivized customer reviews.
What Customers Are Saying
Customers overwhelmingly praise the metal stringers for exceptional sturdiness and solid construction that eliminates rot and warping concerns compared to wood. Most highlight how pre-drilled holes and streamlined design make installation remarkably easy, even for those without professional skills. The sleek, modern aesthetic consistently earns compliments for creating a floating staircase look and improving curb appeal. A few note challenges with limited screw holes requiring angled tread attachment and mention the assembled weight makes flipping difficult without assistance. Overall, reviewers consider these stringers a reliable, professional-looking upgrade worth the investment.
Customer review summary generated by AI, including incentivized reviews.this store is a joke
Would Not Recommendhad to go 3 different times to pick up one order they really don'thave a clue there and no customer service
Missing Parts
Would RecommendItems were delivered and missing critical part to put hem together. Missing items were supposed to be shipped together but never showed up. Now I can't even start my project until the items either show up on a later shipment or Lowes has to reach out to manufacturer and get the parts shipped out. A simple couple hour project has now turned into a multi week waiting game with no end in site when mu missing parts will show up. I was told I would be contacted within 24 hours with a solution....its...
Hello, please send your order number, tracking number, and a photo of the received materials to orderdesk@pylex.com, or call 1-800-264-1881, ext....
Best stair frame for outdoors
Would RecommendI was looking for something sturdy and I tried a couple different things and this was one of the best that actually worked well If I have anything else that I need for outdoors, I will definitely be getting this.
Solid
Would RecommendProduct was solid construction and easy to use
From Steel Stair Stringer Black 1 -Steps Steel Outdoor Stair Stringer Verified Purchaser
Sturdy
Would RecommendQuite pleased with these as they will probably last a long time
From Steel Stair Stringer Black 3 -Steps Steel Outdoor Stair Stringer Verified Purchaser
Excellent stringers for a modern deck
Would RecommendStringers were sleek and easy to install
From Steel Stair Stringer Black 3 -Steps Steel Outdoor Stair Stringer Verified Purchaser
Nothing really, everything was what was expected
Would RecommendProduct was satisfactory
From Steel Stair Stringer Black 3 -Steps Steel Outdoor Stair Stringer Verified Purchaser
Did not receive item. No refund.
Lowe's refund is delayed because the vendor will not respond about the missing package. 10 days since it was supposed to be delivered and we haven't received a refund or update. Buy another stair stringer or from another vendor/retailer.
Hello,
You can contact us directly at 800-264-1881 ext. 112 and we will see what happened and what we can do to help you out. Sorry for the inco...
did not receive
Would Not RecommendI might be able to review or recommend this item, but unfortunately I never received the item.
Hello, Please contact orderdesk@pylex.com. We will follow up on the order for you. Thanks
Quick delivery
Would RecommendEasy to install
From Steel stair stringer black 2 -Steps Steel Outdoor Stair Stringer Verified Purchaser
Easy Installation
Would RecommendEasier to install
From Steel Stair Stringer Black 7 -Steps Steel Outdoor Stair Stringer Verified Purchaser
Stringer construction
Would RecommendVery satisfied with product!
From Steel Stair Stringer Black 7 -Steps Steel Outdoor Stair Stringer Verified Purchaser
Assembly is required
Would Not RecommendDelivery was on time.
Great quality!
Would RecommendVery solid
From Steel stair stringer black 2 -Steps Steel Outdoor Stair Stringer Verified Purchaser
Hello Sir,
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please let us know by email what happened and we will help you : info@pylex.com. Best Regards.