Ratings may include incentivized customer reviews.
What Customers Are Saying
Customers overwhelmingly praise the metal stringers for exceptional sturdiness and durability, noting they outperform wooden alternatives and resist moisture well. Most highlight the ease of installation, crediting pre-drilled holes and streamlined design that enable quick DIY completion. The modern, floating aesthetic consistently earns compliments for enhancing curb appeal. Some mention minor challenges like single screw holes requiring additional drilling and occasional missing hardware in multi-segment kits. Despite these small drawbacks, the vast majority consider the product a worthwhile, high-quality upgrade.
Customer review summary generated by AI, including incentivized reviews.not worth it
bought this in Feb 26 and its now August 1st. still have not received my shipment. contacted multiple people and spoke to store local to me and they aren't able to help. spoke with FedEx and still haven't heard anything back
From Steel Stair Stringer Black 4 -Steps Steel Outdoor Stair Stringer
DO NOT PURCHASE
I ordered these 4 step stringers in Feb.2026 I am writing this review on July 31st 2026 and I still have not received them! I have contacted lowes, FedEx and the shipper its self and still have not been given a refund or delivery date! $200 down the drain!
From Steel Stair Stringer Black 4 -Steps Steel Outdoor Stair Stringer
Hello,
Please see with us directly what happen on this order : info@pylex.com or 800-264-1881. We will sort it out. Best Regards
Missing parts
Would Not RecommendOrdered the 12 step which was supposed to include connectors. No connectors received. Lowes was no help. So ordered the connectors separately at an extra expense of $118. still waiting
Hello,
Please contact us by email and we wil see what we can do : info@pylex.com. Best Regards
this store is a joke
Would Not Recommendhad to go 3 different times to pick up one order they really don'thave a clue there and no customer service
Hello Sir,
please let us know by email what happened and we will help you : info@pylex.com. Best Regards.
Missing Parts
Would RecommendItems were delivered and missing critical part to put hem together. Missing items were supposed to be shipped together but never showed up. Now I can't even start my project until the items either show up on a later shipment or Lowes has to reach out to manufacturer and get the parts shipped out. A simple couple hour project has now turned into a multi week waiting game with no end in site when mu missing parts will show up. I was told I would be contacted within 24 hours with a solution....its...
Hello, please send your order number, tracking number, and a photo of the received materials to orderdesk@pylex.com, or call 1-800-264-1881, ext....
Best stair frame for outdoors
Would RecommendI was looking for something sturdy and I tried a couple different things and this was one of the best that actually worked well If I have anything else that I need for outdoors, I will definitely be getting this.
Solid
Would RecommendProduct was solid construction and easy to use
From Steel Stair Stringer Black 1 -Steps Steel Outdoor Stair Stringer Verified Purchaser
Sturdy
Would RecommendQuite pleased with these as they will probably last a long time
From Steel Stair Stringer Black 3 -Steps Steel Outdoor Stair Stringer Verified Purchaser
Excellent stringers for a modern deck
Would RecommendStringers were sleek and easy to install
From Steel Stair Stringer Black 3 -Steps Steel Outdoor Stair Stringer Verified Purchaser
Nothing really, everything was what was expected
Would RecommendProduct was satisfactory
From Steel Stair Stringer Black 3 -Steps Steel Outdoor Stair Stringer Verified Purchaser
Did not receive item. No refund.
Lowe's refund is delayed because the vendor will not respond about the missing package. 10 days since it was supposed to be delivered and we haven't received a refund or update. Buy another stair stringer or from another vendor/retailer.
Hello,
You can contact us directly at 800-264-1881 ext. 112 and we will see what happened and what we can do to help you out. Sorry for the inco...
did not receive
Would Not RecommendI might be able to review or recommend this item, but unfortunately I never received the item.
Hello, Please contact orderdesk@pylex.com. We will follow up on the order for you. Thanks
Quick delivery
Would RecommendEasy to install
From Steel stair stringer black 2 -Steps Steel Outdoor Stair Stringer Verified Purchaser
Easy Installation
Would RecommendEasier to install
From Steel Stair Stringer Black 7 -Steps Steel Outdoor Stair Stringer Verified Purchaser
Hello,
Please contact us directly over the phone or by email and we will sout it out for you : info@pylex.com or 800-264-1881. Best Regards ...