Ratings & Reviews for Pylex Steel Stair Stringer Black 5 -Steps Steel Outdoor Stair Stringer
Ratings may include incentivized customer reviews.
What Customers Are Saying
Customers overwhelmingly praise the metal stringers for exceptional sturdiness and solid construction, with many noting the sleek, modern design enhances their decks or porches. Installation is consistently described as straightforward, with pre-drilled holes making assembly manageable even for first-time builders, though a second person helps when flipping the unit. Reviewers strongly prefer these over traditional wooden stringers, citing superior durability and lower maintenance. A few mention minor challenges like single screw holes requiring angled installation and unclear instructions, but most consider the product a reliable, worthwhile upgrade.
Customer review summary generated by AI, including incentivized reviews.Overall seems to be very stable no problems
From Steel Stair Stringer Black 3 -Steps Steel Outdoor Stair Stringer Verified Purchaser
Bad Conpany
Would Not RecommendI ordered 3- 11 step stringers , the order was delayed 4 days from original shipping delivery. When they arrived only 2 were delivered. Lowe’s told me it’s not their problem since it’s a third party vender and fed ex delivered it……the problem with that is that I bought it on your website! I ordered another one and went to Lowe’s to tell them I only got 2 of the 3 , I was told that it shows I received all of them , after arguing with the girl and the manager they finally credited me the missin...
not worth it
bought this in Feb 26 and its now August 1st. still have not received my shipment. contacted multiple people and spoke to store local to me and they aren't able to help. spoke with FedEx and still haven't heard anything back
From Steel Stair Stringer Black 4 -Steps Steel Outdoor Stair Stringer
Hello,
Please contact us directly over the phone or by email and we will sout it out for you : info@pylex.com or 800-264-1881. Best Regards
...
DO NOT PURCHASE
I ordered these 4 step stringers in Feb.2026 I am writing this review on July 31st 2026 and I still have not received them! I have contacted lowes, FedEx and the shipper its self and still have not been given a refund or delivery date! $200 down the drain!
From Steel Stair Stringer Black 4 -Steps Steel Outdoor Stair Stringer
Hello,
Please see with us directly what happen on this order : info@pylex.com or 800-264-1881. We will sort it out. Best Regards
Missing parts
Would Not RecommendOrdered the 12 step which was supposed to include connectors. No connectors received. Lowes was no help. So ordered the connectors separately at an extra expense of $118. still waiting
Hello,
Please contact us by email and we wil see what we can do : info@pylex.com. Best Regards
this store is a joke
Would Not Recommendhad to go 3 different times to pick up one order they really don'thave a clue there and no customer service
Hello Sir,
please let us know by email what happened and we will help you : info@pylex.com. Best Regards.
Missing Parts
Would RecommendItems were delivered and missing critical part to put hem together. Missing items were supposed to be shipped together but never showed up. Now I can't even start my project until the items either show up on a later shipment or Lowes has to reach out to manufacturer and get the parts shipped out. A simple couple hour project has now turned into a multi week waiting game with no end in site when mu missing parts will show up. I was told I would be contacted within 24 hours with a solution....its...
Hello, please send your order number, tracking number, and a photo of the received materials to orderdesk@pylex.com, or call 1-800-264-1881, ext....
Best stair frame for outdoors
Would RecommendI was looking for something sturdy and I tried a couple different things and this was one of the best that actually worked well If I have anything else that I need for outdoors, I will definitely be getting this.
Solid
Would RecommendProduct was solid construction and easy to use
From Steel Stair Stringer Black 1 -Steps Steel Outdoor Stair Stringer Verified Purchaser
Sturdy
Would RecommendQuite pleased with these as they will probably last a long time
From Steel Stair Stringer Black 3 -Steps Steel Outdoor Stair Stringer Verified Purchaser
Excellent stringers for a modern deck
Would RecommendStringers were sleek and easy to install
From Steel Stair Stringer Black 3 -Steps Steel Outdoor Stair Stringer Verified Purchaser
Nothing really, everything was what was expected
Would RecommendProduct was satisfactory
From Steel Stair Stringer Black 3 -Steps Steel Outdoor Stair Stringer Verified Purchaser
Did not receive item. No refund.
Lowe's refund is delayed because the vendor will not respond about the missing package. 10 days since it was supposed to be delivered and we haven't received a refund or update. Buy another stair stringer or from another vendor/retailer.
Hello,
You can contact us directly at 800-264-1881 ext. 112 and we will see what happened and what we can do to help you out. Sorry for the inco...
did not receive
Would Not RecommendI might be able to review or recommend this item, but unfortunately I never received the item.
Hello, Please contact orderdesk@pylex.com. We will follow up on the order for you. Thanks
Hello,
If you could send us a email info@pylex.com as we would like to help and see what we could so to solved such problem. Best Regards ...