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Wifi 710 710-Sq. in Black Smart Electric Smoker

Ratings & Reviews for Masterbuilt Wifi 710 710-Sq. in Black Smart Electric Smoker

3.7
396
Review
 3.7 out of 5
396 Reviews


65% Recommend this product

Ratings may include incentivized customer reviews.

What Customers Are Saying

The smoker has a mix of positive and negative feedback. Customers found it easy to use with convenient features like WiFi connectivity and a digital control panel. Many reported getting great, flavorful results. However, reliability and build quality issues were common, with problems like the smoker not reaching the set temperature and connectivity problems. While some were satisfied, many were dissatisfied and returned the product.

Customer review summary generated by AI, including incentivized reviews.
396 Customer Reviews

Great customer service

Would Recommend

I bought the smoker. Still have not used it waiting for monsoon season to get over. But can’t wait for it to be a ver. Customer service at Lowe’s was what wonderful. Charlie was the name of the person that took care of me when I got my credit card and bought the smoker. He was very helpful. I will be buying more items at Lowe’s at Sierra Vista, Arizona.

September 12, 2026
Verified Purchaser
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Response from Masterbuilt Tech Support

Thank you for your 5 star review!

Masterbuilt Tech SupportSeptember 15, 2026

Masterbuilt

Totally regret purchasing

Would Not Recommend

Every time the door is opened SYNC message comes on and smoker continuously beeps. After closing door, temperature continues to drop, have to unplug smoker and start everything up again. Instructions for rib recipe calls for spraying ribs every 30 minutes. Had to skip that, otherwise I'd have to start everything up again every 30 minutesfor 4 hours. Taking smoker back tomorrow. DO NOT PURCHASE THIS PIECE OF GARBAGE.

September 6, 2026

From masterbuilt.com

Response from Masterbuilt Customer Service

Thank you for your review on the Masterbuilt 710 WiFi smoker. When the door is opened, the smoker enters a “holding state,” causing a beep and tempora... Read More

Masterbuilt Customer ServiceSeptember 8, 2026

All the features I am searching for

Would Recommend

I've never purchased A master built smoker or anything but just researching them and reading about them I'm destined to buy one sooner or later and I'll let you know just how it worked out

August 31, 2026

From masterbuilt.com

DO NOT BUY! Bricked after 2 uses

Would Not Recommend

If I would have written this after the first 2 times I used it, it would be 5 stars. But now, if I could give this zero stars, I would. I went to start it to cook my 3rd set of ribs this summer. The temp showed 250 and would not budge. I had it under a cover to keep it safe, but now, it’s essentially scrap metal with WiFi capability. Just get a regular non-“smart” smoker.

August 29, 2026

From masterbuilt.com

Response from Masterbuilt Customer Service

Thank you for your review. For best performance, preheat the smoker for 30–45 minutes at the desired temperature before adding food. Plug the smoker d... Read More

Masterbuilt Customer ServiceAugust 31, 2026

It's fine, but the tech is unreliable

Would Not Recommend

Smoker has been ok. Have had some good cooks with it, but it's fought me a lot as I try to use it more. App disconnects constantly (the antenna being on the bottom of the smoker probably doesn't help that). The temp sensor and the probes are junk and don't give accurate temp readings. I just use an internal thermometer, a good temp probe, and a timer instead of relying on the masterbuilt stuff. Also, don't waste your money on the cover "designed for it". It fits like you're using a cover for ...

August 15, 2026

From masterbuilt.com

Response from Masterbuilt Customer Service

Thank you for your review. Please note that temperature readings from external thermometers or probes cannot be directly compared to the controller or... Read More

Masterbuilt Customer ServiceAugust 17, 2026

Perfect entry tier smoker

Would Recommend

[This review was collected as part of a promotion.] Buy this before you drop a bunch of money on expensive equipment. You'll get comfortable with the smoking process quickly, and if you decide to upgrade you can still use the 710 for smaller meals/sides.

July 31, 2026

From masterbuilt.com

smoker good/ app terrible

Would Not Recommend

The smoker itself seems to work ok but the app is hot garbage. Loses connection to the smoker if you look at it funny mid smoke. Trying to set temp is hit and miss. Temp probe worked for 4 hours then is no longer recognized

July 27, 2026

From masterbuilt.com

Response from Customer Support

Thank you for taking the time to review the 710 WiFi Digital Electric Smoker. For connectivity concerns with the app, moving the unit closer to your r... Read More

Customer SupportJuly 28, 2026

Arrived damaged

Would Not Recommend

We paid $79 to have this item delivered and it arrived damaged. I'm sure this is inoperable!

July 2, 2026
Verified Purchaser
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Response from Masterbuilt Tech Support

We're sorry to hear your item arrived damaged. If your purchase was made recently, we recommend contacting the retailer directly to request an ex... Read More

Masterbuilt Tech SupportJuly 6, 2026

Masterbuilt

Reviews?

Would Recommend

Wondering why the reviews are the same exact ones as on Home Depots????

July 1, 2026
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Great results

Would Recommend

After using pellet smokers for the past several years this was my first attempt to use a dedicated smoker. The results were amazing and I'm really happy with the purchase.

June 27, 2026
From Wifi 710 710-Sq. in Black Smart Electric Smoker Verified Purchaser
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Goo job

Would Recommend
June 16, 2026
From Wifi 710 710-Sq. in Black Smart Electric Smoker Verified Purchaser
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Average Smoker

Would Recommend

Doesn't keep a consistent temperature, but da food still good!

May 25, 2026

From masterbuilt.com

Response from Customer Support

Thank you for reviewing the 710 Wifi Digital Electric Smoker! We’re glad to hear the food still turned out great. For the best temperature consistency... Read More

Customer SupportMay 26, 2026

Terrible construction

Would Not Recommend

I bought a Masterbuilt electric smoker expecting decent quality, but the interior started rusting far sooner than it should have. Despite proper cleaning and storage, the inside is now so rusted that metal is flaking off and the unit feels unsafe to use. The racks and interior panels are heavily corroded, and it’s nearly impossible to clean without scraping off more rust. For a product designed to handle moisture and heat, this level of deterioration is unacceptable. A smoker shouldn’t become a...

May 24, 2026

From masterbuilt.com

Response from Customer Support

Thank you for taking the time to review the 710 Wifi Digital Electric Smoker. Regular cleaning and maintenance are important to help extend the life o... Read More

Customer SupportMay 26, 2026

Get ready for effortless smoking.

Would Recommend

Great product. Easy to assemble.

May 1, 2026
Verified Purchaser
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Great smoker

Would Recommend

Easy to set up

April 23, 2026
Verified Purchaser
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Not like my old masterbuilt

Would Not Recommend

If you smoke at cooler temps this unit will disappoint. Operation manual basically states this. Will not produce smoke at lower operating temperatures just crank it up wide open for 8-10 minutes to make smoke. Translation: ruin you finished product. Smoking meat is a science and an art. Repeatability is mandatory. Randomly altering temps to create smoke is clown car level nonsense. Loved my old masterbuilt smoker with two independent heat elements one for smoke generation and one for temp. Ver...

April 20, 2026

From masterbuilt.com

Response from Masterbuilt Customer Service

Thank you for taking the time to review your smoker. We recommend Pre-heating your smoker for 30 to 45 minutes at desired cooking temperature before l... Read More

Masterbuilt Customer ServiceApril 21, 2026

It's a work horse!

Would Not Recommend

[This review was collected as part of a promotion.] I received the smoker as a christmas gift about 4 year ago. I kept it on my deck covered with its cover. Rain, shine, snow; this recent winter storm let it covered with snow; and is working great. I've made Brisket, loins, Ribs, Salmon, Pork but, chicken and turkey. My only neg is the cover gets brittleand breaks, the grill trays are getting corroded, the back grease collection tray is rusted but lol is been 4 years... It's ready for the summer...

April 15, 2026

From masterbuilt.com