
Ratings & Reviews for KitchenAid 20.85-cu ft Counter-Depth 36-in Wide Side-by-Side Refrigerator with Ice Maker ,Water and Ice Dispenser ( Black Ore ) ENERGY STAR Certified
Ratings may include incentivized customer reviews.
What Customers Are Saying
Customers overwhelmingly praise this refrigerator for excellent cooling consistency, quiet operation, and spacious counter-depth design that blends seamlessly into kitchens. Many highlight the organized side-by-side layout, abundant storage, and modern aesthetics including knurled handles and fingerprint-resistant finish. The in-door ice and water dispenser with filtered water is widely commended for convenience and quality. Several reviewers note long-term brand loyalty, with past models lasting 15-22 years. A few mention minor issues like grey interior brightness or slower ice production, but most consider it a reliable, worthwhile upgrade.
Customer review summary generated by AI, including incentivized reviews.Little Details Matter
For KitchenAid I am a little disappointed in the quality including the loudness and the thinner plastic shelves, and drawers and no adjustable shelves and inability to pull the shelves out further. I expected more. I do like the extra space in the refrigerator. Because they give you two small shelves and leave one out which gives you extra space, I actually purchased 3 additional extra wide door shelves on KitchenAids website for $128 each for almost an additional $500. I added rechargeable sen...
Water line extremely slow! Shelf placement limited
[This review was collected as part of a promotion.] I ordered replacement Kitchen Aid frig same brand as my 16 year old frig water in the door, counter depth sight unseen. I never imagined how BAD the capacity, limited shelf placement on frig side, & super slow water from the external water source on door. We’ve had a plumber out twice confirming our water line is not clogged. The options for larger shelf space is nill! I’m so disappointed.
From kitchenaid.com
Functional design
[This review was collected as part of a promotion.] I love my new Kitchen Aid refrigerator. Its sleek style and functional design are the reasons I purchased it and why I give it give it 5 stars.
From kitchenaid.com
It's a classic!
Would Recommend[This review was collected as part of a promotion.] I had a similar Kitchen Aid refrigerator from 10+ years ago. It is alive and well and running better than ever! We just completed new construction and I wanted the same experience from a newer model as I relocated the original to our cabin. This model closely resembles it but is far more modern (again the reason for purchasing a new one). The storage format is a bit different but with features I welcome. The only difference I have noted so...
From kitchenaid.com
Great features & color
Would Recommend[This review was collected as part of a promotion.] Love the Black Ore color/exterior. Water and ice dispenser works well; like that they are separate. The door trays and drawer bins work well and have more capacity than expected. Love the slide out tray also. Would have preferred a butter keeper or compartment. Refrigerator looks great with wall oven and over kitchen.
From kitchenaid.com
Great Refrigerator
Would Recommend[This review was collected as part of a promotion.] This refrigerator was one of the few which fit in the kitchen space and still is counter depth. I was surprised how much more internal space it has compared to my previous Kitchenaid side-by-side refrigerator. I like the platinum interior color.
From kitchenaid.com
Great Fridge
Would Recommend[This review was collected as part of a promotion.] Love this fridge! It's very aesthetically pleasing and the interior color is beautiful. It has great interior lighting and the capacity is adequate with easy access to all areas. The pull out tray is a nice feature and very functional. We love the ice maker and cube shape.
From kitchenaid.com
Great look, plenty of space, and works perfectly!
Would Recommend[This review was collected as part of a promotion.] This fridge looks amazing in our kitchen. I was a little worried about the inside space with a counter-depth model, but it’s actually really well laid out and holds quite the amount of groceries. It cools with great precision, the ice and water dispenser works perfectly, the inside lighting is great, and it runs pretty quiet and energy efficient. No complaints at all.
From kitchenaid.com
Excellent replacement of our old Kitchen Aid
Would Recommend[This review was collected as part of a promotion.] Excellent replacement of our previous KitchenAid refrigerator that lasted us nearly 20 years.
From kitchenaid.com
We love the new look and are very pleased with it
Would RecommendFrom 28.7-cu ft Standard-Depth 36-in Wide Side-by-Side Refrigerator with Ice Maker ,Water and Ice Dispenser ( Fingerprint Resistant Stainless Steel ) ENERGY STAR Certified Verified Purchaser
Great refrigerator
Would RecommendGreat quality
From 20.85-cu ft Counter-Depth 36-in Wide Side-by-Side Refrigerator with Ice Maker ,Water and Ice Dispenser ( Fingerprint Resistant Stainless Steel ) ENERGY STAR Certified Verified Purchaser
Kitchenaid side by side Refrigerator
Would Recommend[This review was collected as part of a promotion.] I am impressed with this refrigerator's capacity and functionality. It has a "clean" look to it and lots of smart features such as the pull-out cold-cut drawer, which was unexpected but very useful. Illumination is very good and the fridge seems to be extremely efficient. I love the look of the two doors and the handles are particularly substantial--the ribbing makes for an easy grip. I also really like the self-closing function, which many oth...
From kitchenaid.com
Lots of freezer space
Would Recommend[This review was collected as part of a promotion.] I meal prep a lot and the ability to stack items in the freezer is really important to me.
From kitchenaid.com
Enjoying my new Fridge
Would Recommend[This review was collected as part of a promotion.] I have enjoyed my KitchenAid refrigerator. Even though I chose a countertop depth model, the inside has plenty of space. It's nice and bright and its easy to see everything. My only complaint is at first I thought it was a little noisy, but I've gotten used to it and decided this is not a reason to deduct any stars. Would buy again!
From kitchenaid.com
Solid purchase
[This review was collected as part of a promotion.] This unit so far has been well worth it. Even though this is on the smaller size, it really doesn't seem like it. We find it has plenty of room for all our our needs. It keeps everthing nice and cold, although some items do get colder than others on certain shelves or locations. This isn't a bad thing, just something we have to keep in mind when storing items. There is plenty of light no matter how much we pack into it. The ice maker keeps up...
From kitchenaid.com
Nice features
[This review was collected as part of a promotion.] Overall we are very pleased with this refrigerator. Pros - perfect counter depth for our smaller kitchen; attractive handles that do not show finger prints, plus are easy to grip; pull-out shelf is very handy; relatively quiet operation; pyramid shape ice cubes (much better in a small glass than crescent shape); and measured fill water option (perfect for coffee maker). Cons - refrigerator shelves are fixed which limits where to store taller i...
From kitchenaid.com
Thank you for sharing your experience with us. We regret to hear that your Refrigerator design is not living up to your standards. If you have any que...