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Counter-Depth 23.8-cu ft 3 -Door 36-in Wide French Door Refrigerator with Ice Maker ( Stainless Steel with PRINTSHIELD Finish )

Ratings & Reviews for KitchenAid Counter-Depth 23.8-cu ft 3 -Door 36-in Wide French Door Refrigerator with Ice Maker ( Stainless Steel with PRINTSHIELD Finish )

3.9
3016
Review
 3.9 out of 5
3016 Reviews


72% Recommend this product

Ratings may include incentivized customer reviews.

What Customers Are Saying

The refrigerator has a modern, high-quality design with a spacious, well-organized interior and convenient features like an adjustable water/ice dispenser. However, it suffers from frequent issues with the ice maker, temperature inconsistencies, and noisy operation. Many customers also report durability problems, with the fridge failing within a few years. While the design and features are appealing, the consistent quality and reliability concerns make it difficult to recommend this model.

Customer review summary generated by AI, including incentivized reviews.
3016 Customer Reviews

Upgrade from whirlpool

Would Recommend

[This review was collected as part of a promotion.] We had the whirlpool model of this fridge and it started acting flaky after about 6 years. Liked the style and bought this on Black Friday for a decent discount. Hope it holds up better that the whirlpool. Had no problems with the ice maker.

December 24, 2025

From kitchenaid.com

Been enjoying it so far thank you

Would Recommend

[This review was collected as part of a promotion.] I’ve had this for about a month and a half now so far so good no issues been enjoying It’s many features.

December 24, 2025

From kitchenaid.com

Beautiful refrigerator; Compromised functionality

Would Not Recommend

I bought this refrigerator 3 days ago. The in-door ice bin is extremely small even for a two person household. Enough so, I would deem it a convenience feature. A second ice maker in the freezer compartment would make this unit a winner. As it is, I would call it completely inadequate. I am returning this unit. Sad to say so as it is a beautiful unit. Lack of functionality is a deal breaker. KitchenAid used to be a marquee brand; today it's average at best these days. I should have done better...

December 22, 2025

From kitchenaid.com

Response from Consumer Care

Thank you for sharing your experience with us. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions ... Read More

Consumer CareJanuary 8, 2026

So far so good

Would Recommend

[This review was collected as part of a promotion.] It’s working well so far. This is a replacement from an exact same make/model. It lasted 4 years, so we will see

December 21, 2025

From kitchenaid.com

So far so good

Would Recommend

[This review was collected as part of a promotion.] I’ve had the fridge for 9 days and it is all that I hoped it would be. I saw many negative reviews and was nervous about the cooling so I purchased a fridge thermometer. The temperature fluctuates 10+/- degrees, my garage fridge does too and it is not a Kitchen Aide product. I really like the lighting, storage, water dispenser and the ice is awesome. Very quiet and a slick sophisticated look.

December 19, 2025

From kitchenaid.com

Terrible

Would Not Recommend

[This review was collected as part of a promotion.] This is the loudest refrigerator in American history. It makes so many noises constantly.

December 18, 2025

From kitchenaid.com

Response from Consumer Care

Hello, We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help trouble... Read More

Consumer CareDecember 18, 2025

Shelf height?

Would Not Recommend

[This review was collected as part of a promotion.] The only feature of this refrigerator that I do not like is the height between the shelves and that they are not adjustable. Why not?

December 16, 2025

From kitchenaid.com

My KitchenAid

Would Recommend

[This review was collected as part of a promotion.] I love this refrigerator. It is beautiful and works great. It fills the space I had nicely. I love the smaller ice cubes.

December 15, 2025

From kitchenaid.com

Great features love the wood inside makes it look

Would Recommend

[This review was collected as part of a promotion.] Always loved KitchenAid brand love the liability and they still look mixed with the wood inside great product

December 15, 2025

From kitchenaid.com

Ice maker broke 3 times in 3 years of usage

[This review was collected as part of a promotion.] Do not buy this, my icemaker broke 3 times in 3 years and we barelly use it. Super frustrated.

December 14, 2025

From kitchenaid.com

Response from Consumer Care

Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator and would like the oppor... Read More

Consumer CareDecember 15, 2025

Not happy

[This review was collected as part of a promotion.] Brand new refrigerator and can't get the ice maker to work. Can't get the store who sold it to me to call me back. Very disappointed.

December 13, 2025

From kitchenaid.com

Response from Consumer Care

Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator and would like the oppor... Read More

Consumer CareDecember 15, 2025

Beautiful refrigerator but …

Would Recommend

[This review was collected as part of a promotion.] Second week and enjoying the larger capacity versus the old LG counter depth. Problem after a week has cropped up with the ice maker overflowing and water is collecting in the lower drawer. Not what I expected this soon. Hopefully it will be corrected and we can then live with what should be a 5 star refrigerator.

December 12, 2025

From kitchenaid.com

Great features

Would Recommend

[This review was collected as part of a promotion.] Very roomy. I like all the door shelves for storage.

December 10, 2025

From kitchenaid.com

Great Refrigerator

Would Recommend

[This review was collected as part of a promotion.] This replaced my Built in KitchenAid of 15 years. This one so far works great, actually bought the floor model. Plenty of room and the love the led lighting inside along with the platinum color. Freezer is very spacious. Ice maker makes the smaller balls of ice which I really like. Overall very satisfied with my purchase.

December 10, 2025

From kitchenaid.com

Really like this fridge, very happy customer

Would Recommend

[This review was collected as part of a promotion.] We got this as a repllacement after the old 2 door, 3 drawer KitchenAid Fridge went out. Love the counter depth as it fits a lot better in our narrow Kitchen.

December 9, 2025

From kitchenaid.com

So much room!

Would Recommend

[This review was collected as part of a promotion.] I bought this refrigerator a few weeks ago so I’m still learning about all the features. I’m so impressed with the layout. There is so much space on the shelves, drawers, and in the doors.

December 9, 2025

From kitchenaid.com

Never Enough Ice

Would Recommend

[This review was collected as part of a promotion.] It’s a beautiful refrigerator inside and out. The main criticism is the ice maker and ice container are very small. There is never enough ice for a family of three. We have been buying a bag of ice and keeping it in the freezer. This shouldn’t be needed in an expensive new refrigerator.

December 7, 2025

From kitchenaid.com

Icemaker woes

Would Not Recommend

[This review was collected as part of a promotion.] Service required within first month. Told icemaker jam was an engineering problem.

December 7, 2025

From kitchenaid.com

Response from Consumer Care

Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator and would like the oppor... Read More

Consumer CareDecember 10, 2025

AWESOME FRIG!

Would Recommend

[This review was collected as part of a promotion.] Just llove this Refrigerator! So stylish as well! Looks great in my new remodeled kitchen 😀

December 6, 2025

From kitchenaid.com

refrigerator

Would Recommend

[This review was collected as part of a promotion.] We bought a brand new Kitchen Aid refrigerator to replace our old Kitchen Aid refrigerator. We love the new one ! Same cubic ft but designed to give us much more storage! Happy with it!

December 5, 2025

From kitchenaid.com