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Counter-Depth 23.8-cu ft 3 -Door 36-in Wide French Door Refrigerator with Ice Maker ( Stainless Steel with PRINTSHIELD Finish )

Ratings & Reviews for KitchenAid Counter-Depth 23.8-cu ft 3 -Door 36-in Wide French Door Refrigerator with Ice Maker ( Stainless Steel with PRINTSHIELD Finish )

3.9
3016
Review
 3.9 out of 5
3016 Reviews


72% Recommend this product

Ratings may include incentivized customer reviews.

What Customers Are Saying

The refrigerator has a modern, high-quality design with a spacious, well-organized interior and convenient features like an adjustable water/ice dispenser. However, it suffers from frequent issues with the ice maker, temperature inconsistencies, and noisy operation. Many customers also report durability problems, with the fridge failing within a few years. While the design and features are appealing, the consistent quality and reliability concerns make it difficult to recommend this model.

Customer review summary generated by AI, including incentivized reviews.
3016 Customer Reviews

Absolutely beautiful refrigerator!

Would Recommend

[This review was collected as part of a promotion.] I have never loved an appliance more! This fridge has all the best features in one appliance! It’s roomy and beautiful!

December 4, 2025

From kitchenaid.com

Waiting on Parts

Would Not Recommend

[This review was collected as part of a promotion.] Been waiting on parts since the refrigerator was delivered. Door open alarm is activated meaning no light in the refrigerator.

December 4, 2025

From kitchenaid.com

Repair opportunities

Would Not Recommend

Bought fridge 4 years ago - multiple service calls for not cooling main fridge compartment

December 2, 2025

From kitchenaid.com

Response from Consumer Care

Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator and would like the oppor... Read More

Consumer CareDecember 5, 2025

Amazing

Would Recommend

[This review was collected as part of a promotion.] This is the best purchase. I am in love with it. Lots of light lots of room and gorgeous to look at.

November 30, 2025

From kitchenaid.com

The Look

Would Recommend

[This review was collected as part of a promotion.] Cosmetically very beautiful. Fits right in with a luxury kitchen. Keeps items cold. The freezer is on the smaller end but it fits well with smaller spaces. This is by far our favorite.

November 30, 2025

From kitchenaid.com

Has alot of great features.

Would Recommend

[This review was collected as part of a promotion.] So far everything is working well, it's really a nice refrigerator , very happy I purchased this refrigerator..

November 30, 2025

From kitchenaid.com

Beautiful Refrigerator!

In all honesty, we got this unit mainly for looks. There were some reviews that made me worry a bit but I think they all stem from bad delivery and that is why I made sure it was a smooth process. If you're the type that care about both form and function, this is your refrigerator. It fits soooo well in our modernized kitchen renovation and Im very sure it will fit a rustic themed kitchen as well. It is the center piece of our kitchen. The wood look trim and the tra layouts are super nice. The c...

November 30, 2025

From kitchenaid.com

Love the layout but did not work

Would Not Recommend

[This review was collected as part of a promotion.] Bought this a week ago. Never made ice. Slow to cool but did eventually. Then freezer quit working. Had repair out and needs a new compressor. Quality control?

November 26, 2025

From kitchenaid.com

Disappointed it needed service within a month

Would Not Recommend

[This review was collected as part of a promotion.] The ice maker was completely jammed up. Repairman called it an engineering defect and that we should avoid crushed ice.

November 25, 2025

From kitchenaid.com

Response from Consumer Care

Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator and would like the oppor... Read More

Consumer CareNovember 26, 2025

New fridge

Would Recommend

[This review was collected as part of a promotion.] Spacious and beautifully designed. Lots of tray scace

November 25, 2025

From kitchenaid.com

Beats the GE Profile

Would Recommend

[This review was collected as part of a promotion.] We bought this to replace a GE Profile that lasted about 5 years and had begun having problems circulating child air. First, this is a beautiful appliance. The lighting inside is amazing. The ability to adjust the door bins to preferred heights is nice. Some of the height positions are extremely tight though. The ice maker so far seems to be functioning and providing adequate ice. The only negatives I find at this point have to do with not bein...

November 24, 2025

From kitchenaid.com

Great features

Would Recommend

[This review was collected as part of a promotion.] Just right for me and My Wife, filtered water and ice dispenser. Soft close drawers and freezer door. So cool.

November 24, 2025

From kitchenaid.com

I love it!

Would Recommend

[This review was collected as part of a promotion.] I had a Kitchenaide fridge that lasted me for 25 years and I finally had to replace it but not because it was not running, but because the plastic shelves were falling apart. I absolutely love this fridge. It is beautiful and meets all my expectations. I am a total Kitchenaid fan because all of my appliances are still in great working order.

November 23, 2025

From kitchenaid.com

Broke just outside the 1 year mark

Would Not Recommend

Lowe’s is awful customer service sucks avoid shopping here I’ve had nothing but issues

November 22, 2025
Verified Purchaser
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Response from KitchenAidTeam

Hello! We are sorry to hear about this concern. While our reviews focus on the product and your individual experience using it, we are sorry to hear ... Read More

KitchenAidTeamNovember 24, 2025

KitchenAidBrand

NOT WORTH THE PRICE TAG.

Would Not Recommend

[This review was collected as part of a promotion.] THIS IS A BASIC BUT ATTRACTIVE REFRIGERATOR. NOTHING SPECIAL FOR THE SUPER HIGH PRICE TAG. * IT ARRIVED WITH INDENT DING ON THE DOOR FRONT AND *A LOUD MOTOR SOUND WHEN IT DROPS A FEW ICE CUBES. AFTER ONE REPAIR IT STILL DOES, BUT NOW WITH AN *EXTRA GROWLS AND LOUD KNOCKS IN IT. * IT RUNS VERY LOUD INTERMITTENTLY THROUGHOUT THE DAY.** THE FREEZER IS A “BEAST” TO OPEN. ITS DEFINITELY A MUSCLE WORKOUT. * THE WATER & ICE DISPENSER ARE WEIRD. ...

November 22, 2025

From kitchenaid.com

Response from Consumer Care

Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator and would like the oppor... Read More

Consumer CareNovember 24, 2025

Broken fridge

Would Not Recommend

[This review was collected as part of a promotion.] We bought this a month ago and after being plugged in for 3 days the ice maker quit. We have had a man come out 4 times and replace every part they told him to. No answeres and no phone call about next step.

November 20, 2025

From kitchenaid.com

Response from Consumer Care

Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator and would like the oppor... Read More

Consumer CareNovember 21, 2025

Should not be sold! I think it’s a LEMON!

Would Not Recommend

We have had issues with this refrigerator from day 1. It took us 6 months to receive it and about 6 hours for it to break down. The first issue, the water line was cut, we think when the doors were installed. New doors were ordered but the repair man didn’t notice the line was cut. My son and I did. Second issue about 6 months in, the fan stopped working. Yes it was covered under the very limited warranty. But still days without a frig. Third issue and the most annoying….it stopped cooling a...

November 18, 2025

From kitchenaid.com

Response from Consumer Care

Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator and would like the oppor... Read More

Consumer CareNovember 20, 2025

well I love the refrigerator is working just fine

Would Recommend

The refrigerator was delivered with some missing parts. The water filter, cap and the door was off the hinges to the water filter.

November 17, 2025
Verified Purchaser
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Refrigerator space is limited

[This review was collected as part of a promotion.] I like the refrigerator/freezer and it looks very nice. But the space is very limited inside. It's hard to fit large bowls, 9 x 11 pans and tall containers. We have purchased a second fridge/freezer to also utilize.

November 17, 2025

From kitchenaid.com