Ratings & Reviews for Generac Next Generation 24000 -Watt Dual Fuel (Liquid Propane/Natural Gas) 200-Amp Home Standby Generator Automatic Transfer Switch Included

Dependable

Only had it a month and it hasn't been needed, but the weekly exercise runs like clock work and so does the app.

Doesn't run! Doesn't work

15 plus thousand dollars waste of money. Our contractor called the generac service tech at our home 04/17. Unable to reach the generac service tech after the contractor spent most of the day at our home trying to get the generac generator to run.

Nice well installed unit

I purchased less than a month ago and so far very good

NO BATTERY

Please be aware that NOWHERE in the description does it say the battery is not included. I've had Generac generators before and they are great. I have no doubt this one will be, too. The delivery was fine and the product is good--except that we had to scramble to purchase a battery that wasn't included and there was no notation as such--except for the MANY questions asking if it was included. Unfortunately, I didn't review questions before I purchased it, because I thought the description showed...

Outstanding reliability

My unit is 2 years old and has functioned during outages and twice a month exercising. It is reliable and provides a safety net for me during any kind of outage. The automatic transfer and start up/shut down make operation safe and reliable.

Peace of Mine

This is what we needed for complete peace of mind. Starts automatically (we don’t have to be home), notifies us of status, and let’s deal know if there are any issues so they can plan to service the unit (we don’t need to figure it out and call them). Keeps our life simple and worry free.

Great features.

I bought this generator a month ago and I'm so glad that I did.

so far so good

have had it for a month and no complaints. hasn't kicked in yet since we haven't lost power. so will tell then. yes it's got some noise to it but you can still sit on the deck and talk if it actually has to run.

Comforting to know we are prepared!

I had my unit was installed in April 2025 and it has been used 3 times during power outages so far. Knowing that we are protected and ready for in the event of a power loss is so comforting.

Late felivery

I got a text at 8:20 AM stating I was the next delivery. The delivery driver didn’t show up until 3;45 PM I Basically waited for almost 8 hours.

generator

Great customer service

Horrible Product, poor customer service

I bought a 24kw product 2 years ago and had it professionally installed and maintained. Also bought the extended warranty making it covered completely for 10 years. Starting with my 2 year maintenance call, it has been nothing but problems. The local company who is supposedly repairing it has no idea what is wrong and begun changing out parts with no success. I would give it less stars if possible. have over 13k in this product that does not work.

Paperweight at Best

Just purchased the 18kw cellular 15 October 2025 by a Generac dealer. Unfortunately my Propane company couldn't set the tanks until the next morning. The Generac dealer hooked up a 20lb tank to run me through the functionality of the generator. After the Propane company hooked up the tanks to the supply line to the generator, I performed a power outage to ensure there were no issues. The unit lost wifi connectivity. I attempted to reset, but it wouldn't connect. I contacted the dealer/install...

kw rating based on lp not natural gas

just bought,happy with purchase to soon to rate item performance