Ratings & Reviews for Generac Next Generation 24000 -Watt Dual Fuel (Liquid Propane/Natural Gas) 200-Amp Home Standby Generator Automatic Transfer Switch Included
Ratings may include incentivized customer reviews.
What Customers Are Saying
Customers overwhelmingly praise this generator for automatic activation, reliable power during outages, and exceptional durability—many report units running flawlessly for 15+ years. Most highlight peace of mind for homes with medical equipment or remote workers. However, a significant group reports installation coordination delays and frustration with warranty processes. Some note hardware issues including WiFi connectivity loss, voltage faults, and corrosion. Despite these drawbacks, most customers consider it a worthwhile investment for dependable backup power.
Customer review summary generated by AI, including incentivized reviews.Great generator
Would RecommendI bought this before we had our house delivered, we haven’t quite finished moving in but so far the unit seems to be good quality.
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Yes, I would buy a Generac again
I bought this last year and despite several power outages, we always had with power as though the outage wasn’t happening.
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Gets the Job Done
I like the peace of mind in having a standby generator.
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Generator is great! Mobile Link app….not so much.
Would RecommendThe unit was installed on a Friday and we lost commercial power for 23 minutes the following Monday. The unit operated flawlessly! The only drawback I’ve found is the inability to see realtime unit loading and voltage in the Mobile Link app.
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Time will tell. Only been 30 days so unable to honestly rate
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Seamless Power
Would RecommendWe purchased a NextGen 24kW w/transfer switch about a month ago and have already had utility power interruptions twice. The system operated seamlessly. We are very happy with the purchase, installation, and its operation.
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Good Peace of mind!
A very good / well made unit. Glad I bought this . A good peace of mind.
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Trouble
Would Not RecommendSince I purchased this Generac, it has not ran longer than 10 minutes. The problem has still not been resolved.
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My wife and I had this installed a month ago and are very happy we did!
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Something is Wrong with it
I bought this a month ago and it’s still not working properly. It runs for 15 seconds and then shuts off. After five cycles of this it stops altogether. They are still trying to figure out the issue. I am happy to review again once it works properly.
From generac.com
Thank you for sharing your experience with us. We're sorry to hear about the issues you've experienced with your generator immediately after purchase ...
Right out of the box!!!
I had installed Apr 22 2026 bad control panel finally working properly May 20 2026 a lot of money for a product to need repair right out of box. Not sure about its quality guess we’ll see
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Fels goo to have
Would RecommendVery happy. Wayne was a great rep. Our installer was also great..
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Looks nice. Not too loud.
Would RecommendLooks very nice. I bought it in February had it installed end of March. Only has ran once a week to cycle.
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Disappointed Multi-Generator Customer
Generator delivered with poor communication device, poor dealer service/response, poor Generac support for Mobile link, and poor support for code clearing
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Thank you for taking the time to share your experience. We are sorry to hear that your overall ownership experience did not meet expectations, especia...
Knowing it’s there
Would RecommendWe bought this unit for the ease of having back up power
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Never without power
It works great. We are never without power and my wife could always charge her car.
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We’re sorry to hear about your experience. A home standby generator should provide reliable, extended operation during an outage, so we understand how...