
Ratings & Reviews for Generac Next Generation 22000 -Watt Dual Fuel (Liquid Propane/Natural Gas) Home Standby Generator
Ratings may include incentivized customer reviews.
What Customers Are Saying
Customers overwhelmingly praise this generator for its reliability and seamless performance during power outages, with most describing it as a life-changing investment. Reviewers consistently highlight how it automatically starts and sustains power for extended periods, handling high-demand appliances like air conditioning, ovens, and dryers with ease. Many emphasize the profound peace of mind it provides, especially for households with medical equipment or in storm-prone areas. The automatic transfer switch and quick startup are frequently cited strengths. Some report WiFi connectivity issues with the mobile app, though these are framed as software-related rather than mechanical failures. Overall, customers consider it a worthwhile investment despite minor drawbacks.
Customer review summary generated by AI, including incentivized reviews.Never without power
It works great. We are never without power and my wife could always charge her car.
From generac.com
Dependable
Only had it a month and it hasn't been needed, but the weekly exercise runs like clock work and so does the app.
From generac.com
Doesn't run! Doesn't work
Would Not Recommend15 plus thousand dollars waste of money. Our contractor called the generac service tech at our home 04/17. Unable to reach the generac service tech after the contractor spent most of the day at our home trying to get the generac generator to run.
From generac.com
Nice well installed unit
I purchased less than a month ago and so far very good
From generac.com
Outstanding reliability
Would RecommendMy unit is 2 years old and has functioned during outages and twice a month exercising. It is reliable and provides a safety net for me during any kind of outage. The automatic transfer and start up/shut down make operation safe and reliable.
From generac.com
Peace of Mine
Would RecommendThis is what we needed for complete peace of mind. Starts automatically (we don’t have to be home), notifies us of status, and let’s deal know if there are any issues so they can plan to service the unit (we don’t need to figure it out and call them). Keeps our life simple and worry free.
From generac.com
Great features.
Would RecommendI bought this generator a month ago and I'm so glad that I did.
From generac.com
so far so good
Would Recommendhave had it for a month and no complaints. hasn't kicked in yet since we haven't lost power. so will tell then. yes it's got some noise to it but you can still sit on the deck and talk if it actually has to run.
From generac.com
Comforting to know we are prepared!
Would RecommendI had my unit was installed in April 2025 and it has been used 3 times during power outages so far. Knowing that we are protected and ready for in the event of a power loss is so comforting.
From generac.com
Paperweight at Best
Just purchased the 18kw cellular 15 October 2025 by a Generac dealer. Unfortunately my Propane company couldn't set the tanks until the next morning. The Generac dealer hooked up a 20lb tank to run me through the functionality of the generator. After the Propane company hooked up the tanks to the supply line to the generator, I performed a power outage to ensure there were no issues. The unit lost wifi connectivity. I attempted to reset, but it wouldn't connect. I contacted the dealer/install...
From generac.com
Thank you for taking the time to share your experience with us. We’re truly sorry to hear about the challenges you've faced with your new 18kW generat... Read More
Great reliable generator
Would RecommendI live in the country and all of my neighbors have Generac generators. The only downside would be that a battery was needed to get it up and running. Not a big deal but it would have been nice to have it on hand when setting up the generator. Had to run into town 20 miles one way to purchase one.
From Home Standby Generator w_SLASH_WiFi Connectivity 22000 -Watt Dual Fuel (Liquid Propane_SLASH_Natural Gas) Home Standby Generator Verified Purchaser
Needed during outage
Would RecommendGreat product and needed during power outage. Don't be caught without it.
From Home Standby Generator w_SLASH_WiFi Connectivity 22000 -Watt Dual Fuel (Liquid Propane_SLASH_Natural Gas) Home Standby Generator Verified Purchaser
with a Standby Generator you don't worry
Would RecommendI no longer have to worry about hocking up a gas generator when the lights go out
From Home Standby Generator w_SLASH_WiFi Connectivity 22000 -Watt Dual Fuel (Liquid Propane_SLASH_Natural Gas) Home Standby Generator Verified Purchaser
Thank you for taking time out of your day to provide us with your valuable feedback. If you run into any questions, please give us a call at 888-436-... Read More

Consider a different product.
Would Not RecommendI bought this generator 3 years ago. It has run less than 20 hours and already had two components fail. Now my warranty is running out and I am dreading what it will cost to maintain it. My advise is run, don't walk away from this product!
Thank you for the review, we appreciate your feedback. We recommend contacting our customer support team at 888-436-3722 as they will be better able... Read More

We’re very sorry to hear about this experience. A major investment like a home standby generator should bring confidence—not frustration—and we unders... Read More