Ratings & Reviews for Generac Guardian 3-Phase Air Cooled w/WiFi Connectivity 20000 -Watt Dual Fuel (Liquid Propane/Natural Gas) Home Standby Generator
Ratings may include incentivized customer reviews.
What Customers Are Saying
The Generac home generator is a reliable and dependable product that provides convenience during power outages. Many customers report the generator has performed flawlessly, automatically powering their entire home. Key features praised include the automatic transfer switch, WiFi connectivity, and quiet operation. While a few customers experienced issues with defective parts or long repair times, the majority of reviews are overwhelmingly positive about the generator's quality and performance.
Customer review summary generated by AI, including incentivized reviews.Not happy that proper repairs not done when still under warranty
From generac.com
I just got it started up and haven't had to use it yet. Nice to know it is ready to support me when needed.
From generac.com
Reliable backup
Would RecommendIf the power goes off during a storm it is sure nice sitting in the dark for 20 to 30 seconds and then the Generac fires up and our whole house power is back on. The only way to tell when the hydro power is back on is when the Generac shuts off without any interuption of power.
From generac.com
So far so good. It is doing what it is supposed to do.
From generac.com
Good features
Would RecommendOverall satisfied, except for no direct wifi connection
From generac.com
Emergency Power.
Would RecommendHad this generator installed here in Florida because the question isn’t whether the power will go out it’s when.
From generac.com
Peace of mind
We waited so long and saved so much so we could afford this.
From generac.com
Great product and cost-efficient.
Would RecommendVery SATISFIED with my purchase and highly recommend!
From generac.com
Keeps me breathing
Would RecommendI am on oxygen 24/7 , and , my generac has saved me from relying on oxygen tanks. Although , we have had a couple of minor setbacks where the generator failed. Our local certified generac service team " GEN ONE" had us up and running quickly.
From generac.com
Thank you for sharing this, and we truly appreciate you putting your trust in us to deliver the back-up power you need. We’re very glad to hear your g...
Great geatures
Would RecommendBought month ago great item peace of mine no worries
From generac.com
Great product, great installers and retailer.
Would RecommendOur generator was installed in 04/2026 its been great. I does it's self check every Saturday at 8am as scheduled. I keep hoping for a power outage so it can do its job.
From generac.com
VERY DISAPPOINTED - brand new unit failed
Would Not RecommendOn the first power outage the generator failed (red light with message "error low voltage"). Still waiting on generac to ship part required to fix. Brand new 22K system FAILED. .
From generac.com
We’re sorry to hear about your experience, especially with a brand new 22kW system. That’s understandably frustrating, particularly during your first ...
Reliable prod.takes over when there is a black out
I bought this 2 years ago and I am so satisfied with this product.
From generac.com
Great generator
Would RecommendEverything we wanted and expected. Quality installation by both trades of electricians and plumber.
From generac.com
We’re sorry to hear this, and we understand why you’re frustrated. See here for a full breakdown on what our home standby generator limited warranty c...